Amy Cottrell

I used their prepaid "time and materials" service option, and was given a date and time frame for the repair, and my presence was requested. They never showed up then. I did receive a text asking how it went; I replied that no one showed up, but if they needed to reschedule we could do that. I did not receive a reply in any format (text, email, phone). No one ever called to notify me that they needed to reschedule, or what day they could come. I figured they were not interested in a "little job" or were booked out. Then apparently a technician did show up unannounced on a different day when I was not home, because I was not expecting them. He apparently did do the job, but I did not sign anything and received no notification (no text, no email, no phone call, no note on the door), so I had no idea it had been done. When I saw my credit card had been charged, I called for a refund, since there was no indication the job was done. They told me they had been out. I told them I hadn't signed any work completed invoice. I was informed that their prepaid time and materials services don't require a signature. No one mentioned this beforehand. They finally sent an email with photos of the completed work (and the technician's info/photo) after I challenged them. I should have received the tech's info/photo BEFORE he showed up, and some proof of work completed the day it was done, not two days later and only because I complained. I still have yet to see an email with or a download for the invoice/receipt for my records. So, be aware that if you use their prepaid time & materials option, they do not need you to sign off on the work; they might not show up when they're scheduled, admit that they didn't, or contact you to reschedule; they might not send you proof of work unless you demand to see it; they probably won't even email you a copy of the bill unless you ask for it. This is neither good e-commerce nor good old-fashioned hardcopy paper-and-pen business. Maybe their bigger jobs are more professionally handled and have better communication, but they are unimpressive on little jobs, even though the profit margin on my particular job was pretty sweet for them.

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