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work"]},"ChZDSUhNMG9nS0VJQ0FnSUNyelpTRENBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution","cleanliness","professionalism"],"entities":{"technicians":["Sean"],"services":["roof-repair","roof-shields","plywood-replacement","insulation-repair","tile-replacement"],"problems":["roof-leak","rotten-wood","damaged-plywood"]},"one_line_summary":"After storm damage caused a roof leak and rotten plywood, Sean Best and his crew quickly diagnosed and repaired the issue leaving no trace of their work.","key_phrases":["there within a day or so","hole of rotten wood about 10\" around","Looks like they were never here","Can not say enough good about these guys and their 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done quickly","professionally","Great company"]},"Ci9DQUlRQUNvZENodHljRjlvT25OYU5qRmxlVmxUV0RsUU0yMXBZemxHUm5CVmIzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Reviewer praises the team as true professionals throughout the entire process from estimate to project completion.","key_phrases":["Very professional","from the estimate to the contract signing","true professionals","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1UGFFbEVWM05UUnprMWN6TjRaWEk0ZWtSNWIzYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":["Tony"],"services":["roof-repair"],"problems":["roof-damage-requiring-repair"]},"one_line_summary":"Customer praises Tony's friendliness and helpfulness along with the crew's knowledge and effective repair work.","key_phrases":["friendly and knowledgeable and extremely helpful","crews knew their jobs","made the necessary repairs","Very happy"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkb2NWZG5XREZLY1hOWFMzVkJSRUZDVW5oaFJsRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["metal-border-leak-repair","wood-rot-repair"],"problems":["leak-in-metal-border","rotted-wood"]},"one_line_summary":"Roofing by Curry fixed a leak in a metal border with rotted wood, and the customer was pleased with the thorough, well-documented work.","key_phrases":["fix a leak in our metal border","wood was totally rotted out","very thorough, took pictures of the process","pleased with the outcome"]},"Ci9DQUlRQUNvZENodHljRjlvT21GNVJqUmtTVTlGWTFCd1RXeFdabkZoZDJobVdFRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","pricing","communication","professionalism","scheduling"],"entities":{"technicians":[],"services":["roof-replacement","warranty-filing","inspection-coordination","wind-mitigation-report"],"problems":["hurricane-milton-damage","material-delay"]},"one_line_summary":"Customer had a great experience with Roofing by Curry after Hurricane Milton damage, praising responsiveness, communication, inclusive roofing package, and warranty/inspection coordination despite a materials delay.","key_phrases":["so responsive and helpful through the process","roofing package is very inclusive","continued to communicate updates","filed the warranties for us"]},"Ci9DQUlRQUNvZENodHljRjlvT2pGeWNqQTNhVzF5WlhwM01rVlNSMGsyTXpOVVEwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","responsiveness","problem_resolution","technical_knowledge"],"entities":{"technicians":["Andre"],"services":["leak-repair","roofing-estimate","roofing-warranty"],"problems":["complex-leak-problem"]},"one_line_summary":"Customer praises Curry's competitive pricing, strong warranty, and especially Andre's dedication in resolving a complex leak by coordinating multiple teams.","key_phrases":["very competitive with others","remarkably dedicated","responded quickly and comprehensively","brought three different groups to consult"]},"Ci9DQUlRQUNvZENodHljRjlvT25WUGVYZEdhR2hrZUdOemFsazRSVTFvVEVwdE9YYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-damage-requiring-repair"]},"one_line_summary":"Customer is very happy with roof repairs completed on a multi-story home.","key_phrases":["very happy with the repairs","three stories high in some areas","looks great"]},"Ci9DQUlRQUNvZENodHljRjlvT2tneVJtdGFZVGRHUlU1a1FtaElhREpCUkVVM1VIYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["gutter-installation"],"problems":[]},"one_line_summary":"Customer is pleased with the gutter work and found the pricing reasonable.","key_phrases":["Gutter looks great","Nice job","reasonable price"]},"Ci9DQUlRQUNvZENodHljRjlvT25seGQyWnFPR1pOV1RsR05YbEJaR3BtT1dVNFVYYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief but enthusiastic five-star review simply saying 'Excellent!'","key_phrases":["Excellent!"]},"Ci9DQUlRQUNvZENodHljRjlvT200eFJWZENaRFJGU21OYWFrRjJZbFo1YUZFelJWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["roof-inspection","roof-repair","insurance-claim-repair"],"problems":["roof-defects-requiring-insurance-related-repair"]},"one_line_summary":"Two technicians arrived on time, performed a thorough roof inspection and repair, and provided 46 before-and-after photos documenting each defect.","key_phrases":["arrived on time","immediately checked the whole roof","46 pics showing before and after for each defect","Very professional and friendly"]},"Ci9DQUlRQUNvZENodHljRjlvT25vM1NVZGpURTloZWs5R1h6QXhRMUZqV21KWlJGRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","scheduling","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Jason"],"services":["roof-replacement","roof-inspection"],"problems":["entire-roof-needed-replacement-before-closing","home-no-longer-under-builder-warranty","buyer-inspection-flagged-roof-during-real-estate-transaction"]},"one_line_summary":"Jason from Roofing by Curry responded within 24 hours to assess a failing roof on a home under contract, helping save the sale for the customer's client.","key_phrases":["met me at the property in less than 24 hours","rearranging his busy schedule to help","professional assessment that ultimately helped save the sale","make Roofing by Curry your first call"]},"Ci9DQUlRQUNvZENodHljRjlvT25ocmRFWXhhMlE1Ulc1SlMwcFJhRVZRTm1WNGNrRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["new-roof-installation"],"problems":[]},"one_line_summary":"Customer is very pleased with their new roof and praises the workers for being hardworking, efficient, and courteous.","key_phrases":["very pleased with their new roof","hard working and efficient","courteous","definitely will recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT214cGIxZzFRekphY0cxWFVqUXlOMVZ2ZGtsS2JIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","pricing","cleanliness","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["roofing","a-c-attic-duct-inspection"],"problems":["a-c-attic-duct-issue"]},"one_line_summary":"Customer praises timely, neat, and affordable roofing work, and especially appreciates the technician proactively identifying and resolving an A/C attic duct issue.","key_phrases":["timely, neat & good price","tech pointing out an a/c attic duct issue","would not have noticed until it became a major problem","Able to resolve"]},"Ci9DQUlRQUNvZENodHljRjlvT200dGIwSktRMmd0UkRsUmRXWmlUMGhoY3kxMFJIYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Technicians arrived on time, were very nice, and did a great job.","key_phrases":["showed up on time","technicians were very nice","did a great job"]},"Ci9DQUlRQUNvZENodHljRjlvT2xaVlR6aGtRbEE0TlhkUGQxSldkM1pTUkRBNGNuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is very impressed with Roofing by Curry's punctual, professional service and clean worksite.","key_phrases":["very impressed","on time","professional","no evidence of debris left behind"]},"Ci9DQUlRQUNvZENodHljRjlvT2t3NFNHTjVaV3BTYkRoNFVIWjVibFJTV2xOc05HYxAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","responsiveness"],"entities":{"technicians":[],"services":["leak-detection","roof-inspection"],"problems":["water-leak-inside-garage"]},"one_line_summary":"Roofing by Curry quickly identified and diagnosed a water leak appearing inside the customer's garage after inspecting the roof and attic.","key_phrases":["water leak showed up inside garage","immediately detected where it was coming from","looking up on the roof and in the attic","decided what needed to be done"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkWFdqbHJZMHhuWkZOblN5MXZjRVUyTTBZdFUyYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","professionalism","communication"],"entities":{"technicians":["Edwardo"],"services":["crack-repair","minor-roof-repairs"],"problems":["cracks-in-roof","minor-repairs-needed"]},"one_line_summary":"Customer praised Curry's responsiveness and crew leader Edwardo's thoroughness, including before-and-after photo documentation and detailed explanations of all repair steps.","key_phrases":["very responsive","professional and thorough","documented the before & after photos","explanation of all steps taken"]},"Ci9DQUlRQUNvZENodHljRjlvT25VM2NqZFJRVE5RUlhKUVFsWnlVMjkzT1V0dlZtYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the Curry Crew for being efficient, friendly, and completing the job successfully.","key_phrases":["very efficient and friendly","got the job done","Curry Crew"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5clJuVlFTMkZQYm1GbWNraHdZbXRST0dsak5WRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","cleanliness","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["damaged-roof-section-requiring-repair"]},"one_line_summary":"The crew arrived on time, completed the roof repair ahead of schedule, and left the site spotlessly clean without disturbing the surrounding landscaping.","key_phrases":["arrived on time and started work immediately","completed earlier than we anticipated","carefully removed the waste without damaging the plant bed","you would not have known a portion of the roof had been replaced"]},"Ci9DQUlRQUNvZENodHljRjlvT20xMlJHOUZNblk0TlhWemJESk5XV1ZMU205MFNHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","communication","professionalism","pricing","problem_resolution","courtesy"],"entities":{"technicians":["Sergio","Junior"],"services":["barrel-tile-roof-repair","leak-repair"],"problems":["significant-roof-leak-causing-water-to-spill-over-gutter-onto-entrance-walkway","water-running-into-garage","previous-roofer-performed-repair-in-wrong-area"]},"one_line_summary":"Customer praises Sergio and Junior for correctly diagnosing a prior roofer's mistake and professionally completing a barrel tile roof leak repair on schedule at a fair price.","key_phrases":["crew was there at eight","uncovered the work of the previous roofer","sent a zip file with 30 pictures","Roofing by Curry not only deserves five stars"]},"Ci9DQUlRQUNvZENodHljRjlvT25oZldFRmxTMVp3V1ZkQ1dIVlJNV0ZuUTNwTlNuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","cleanliness","communication","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the crew's politeness, thorough cleanup, and thoughtful communication throughout the roofing job.","key_phrases":["very polite and cleaned up well","asking me if could cut a few limbs","staff was fantastic","enjoy the interactions"]},"Ci9DQUlRQUNvZENodHljRjlvT21KRVNGSTFOaTAzVUZsUlVHZDVabkV6V0ZORmVHYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","scheduling","problem_resolution"],"entities":{"technicians":[],"services":["roofing-repair","roofing-estimate"],"problems":[]},"one_line_summary":"A long-time repeat customer praises Roofing by Curry for top-notch service across every stage, from estimate to scheduling to repair.","key_phrases":["every aspect from estimate to scheduling to repair, are all top notch","Very professional","used them for years","always happy with their work"]},"ChZDSUhNMG9nS0VJQ0FnSUNxNmNfUmF3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer gives a brief but enthusiastic 5-star review praising the quality of work done by Roofing by Curry.","key_phrases":["Excellent work"]},"ChZDSUhNMG9nS0VJQ0FnTUN3MjgzREZREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","cleanliness","problem_resolution","communication"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry after an excellent roof replacement experience with professional crews, daily cleanup, and attentive supervisor follow-through.","key_phrases":["everything that we were promised","crews were awesome","cleaned up every day","supervisor made sure that we were satisfied"]},"Ci9DQUlRQUNvZENodHljRjlvT21wS09HaHJaak13UVZZMmRtOUJRa0ptYzBWTVlsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for a professional crew, great communication, and an excellent-looking finished roof.","key_phrases":["Amazing company","very professional","great communication","the roof looks GREAT"]},"Ci9DQUlRQUNvZENodHljRjlvT21KQmJXVlRNVjlRTVVKb1VuUkhSVmRyVURSVlIyYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","punctuality","professionalism"],"entities":{"technicians":[],"services":["tile-roofing","roof-repair"],"problems":[]},"one_line_summary":"Customer is very happy with the service, praising the team's effort to match tiles beforehand and the workers' punctuality and quality work.","key_phrases":["very accommodating to match out tiles","workers were on time","did a great job","very happy with the service"]},"Ci9DQUlRQUNvZENodHljRjlvT25veU5FSjNhSGRyYm1Sc1NuVkpSVU5oUzNOSFNsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","cleanliness"],"entities":{"technicians":[],"services":["tile-roof-replacement"],"problems":[]},"one_line_summary":"Customer is extremely pleased with Roofing by Curry's tile roof replacement, praising their communication, efficient crew, and spotless job site cleanup.","key_phrases":["detailed proposal","excellent communication throughout the process","work quickly and efficiently","left the job site spotless"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWMlFuTnhTbGM0WVdGaFJVaFVPV3BEUjAxVVgzYxAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"A repeat customer praises Roofing by Curry's professionalism and consistency across multiple jobs, though they would have appreciated photos of the internal roof work.","key_phrases":["smooth professional exercise from start to finish","used them 3 times in the past","normal excellent work","great company to work with"]},"Ci9DQUlRQUNvZENodHljRjlvT2taRlpsWXdiRTQwWVVkVU5YZDVaMnAzWVVwTmJtYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","cleanliness","communication","technical_knowledge"],"entities":{"technicians":["Mark"],"services":["flat-tile-roof-installation"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for outstanding flat tile roof installation, highlighting the professional and courteous crew, daily cleanup, and excellent communication from supervisor Mark.","key_phrases":["outstanding job on our new flat tile roof","cleaned up every single day","took constant photos and kept us updated","Great communication from start to finish"]},"Ci9DQUlRQUNvZENodHljRjlvT21OSllqTmZkR3BYV0RsalN6bGZXVFJvT1RaWWNWRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer is extremely satisfied with the professional roofing service provided by Roofing by Curry.","key_phrases":["took care of my roof in a very professional way","Wish I can give more than 5 stars"]},"Ci9DQUlRQUNvZENodHljRjlvT25CR2NESmFVMlJrWm1ZdGNESkZTblJqT0c4eE5XYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","pricing","problem_resolution","courtesy"],"entities":{"technicians":["Sean"],"services":["leak-repair"],"problems":["roof-leaks"]},"one_line_summary":"Customer praises Roofing by Curry for professionalism, fair pricing, and standing behind their leak repair work.","key_phrases":["Professional and reasonable","stand by their work","Sean and the team are great to work with","used them for leaks"]},"Ci9DQUlRQUNvZENodHljRjlvT21OUVpsWmhNRGhKVEdkblpHbEJiVVZHWTBjd2EzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry for their professionalism, honesty, and commitment to delivering on promises.","key_phrases":["highly recommend","professional, honest","lived up to their commitments","10/10 service"]},"Ci9DQUlRQUNvZENodHljRjlvT25Kb1dIZExVRmRQYjI5TlVYVTVZVWxGZURneU1uYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Juan","Jose"],"services":["box-vent-installation"],"problems":[]},"one_line_summary":"Customer praises Juan and Jose for seamlessly installing box vents and recommends Roofing by Curry to neighbors.","key_phrases":["you wouldn't know that the box vents were added after construction","Juan and Jose did a great job","recommended Roofing by Curry to my neighbors","Highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT21ZMlFWTkdRWFp5VXpKWmVtVnNSVUZyV1dOaGVtYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","courtesy"],"entities":{"technicians":["Sandra"],"services":["roofing-service"],"problems":[]},"one_line_summary":"Customer Mary was very pleased with Sandra's excellent, helpful service and proactive follow-up.","key_phrases":["Sandra was excellent and extremely helpful","Followed up with us as well","Very pleased with service"]},"ChdDSUhNMG9nS0VJQ0FnSURNb0oyMXF3RRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"A repeat customer praises Roofing by Curry as a good, reliable company with no complaints across multiple uses.","key_phrases":["Good reliable company","used them a few times","no complaints"]},"Ci9DQUlRQUNvZENodHljRjlvT21kbWNEZzVNVEJuYlROWVVFTmpTMjlWV2taaVRuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","punctuality","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["damaged-roof"]},"one_line_summary":"Customer chose Roofing by Curry for a damaged roof repair and was highly satisfied with their pricing, punctuality, and professionalism.","key_phrases":["reliable, professional and trustworthy repair team","Quoted a great price","punctual","met all of the attributes I was seeking"]},"ChZDSUhNMG9nS0VJQ0FnSUNfcHZ2OGFBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","communication","professionalism"],"entities":{"technicians":["Sandra","Jason"],"services":["insurance-documentation"],"problems":["needed-documents-for-insurance-company"]},"one_line_summary":"Customer praises Sandra and Jason for quickly providing insurance documents and following up to ensure everything was handled.","key_phrases":["incredibly helpful in getting the documents","quickly","Jason even followed up","definitely use Curry again"]},"Ci9DQUlRQUNvZENodHljRjlvT21Zd1VFcEhSVEJLVTNJd00wSkdPRXB6Ykdka1QzYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the roofing work, praising it as fantastic and perfect.","key_phrases":["Fantastic!","Good job!!!","Perfect perfect!"]},"Ci9DQUlRQUNvZENodHljRjlvT201VlpHcFNabmxGWTBZMk9HUk5XbGRQUkU5VWVGRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roofing-issues"]},"one_line_summary":"Customer is happy with the professional roof repair service that resolved their issues and would recommend the company to others.","key_phrases":["helpful and professional service","repair was done and our issues resolved","happy with results","would recommend to others"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkU1JtazNlV1ZtTWtWc1JVbE1jVFpoYmxRd1EwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Trey","Jesse"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises Curry Roofing's long-standing reputation, smooth professional process, and the outstanding work of team members Trey and lead installer Jesse.","key_phrases":["staple in Sarasota and known for being one of the best","process was smooth and professional","Jesse was fantastic and thorough"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsWFQxUldTRjlYTjJSelJtbERSMkp1Tkd0a09WRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for doing a great job and keeping them well-informed throughout the roofing process.","key_phrases":["great job","communicating throughout the process","keeping us updated along the way"]},"Ci9DQUlRQUNvZENodHljRjlvT2tOSllVMU1ZamRwY0hsVFRHZFlaemgxV1c5VmFuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praised the salesman, customer service, and knowledgeable technicians who communicated clearly about the repair work.","key_phrases":["Excellent salesman","very knowledgeable repair technicians","came prepared","communicated exactly what they were going to do"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsR01VZFRTazVGTVVWSVRsOXVkRWd5TURRdE1IYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"A repeat customer praises Roofing by Curry for their friendly staff and consistently great work.","key_phrases":["Nice people and great customer service","used them twice now","do a great job"]},"Ci9DQUlRQUNvZENodHljRjlvT201bVFWRlRiVk5aV1daV1FqZG5hVFV4VFY5aVVIYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the roofing crew as professional, courteous, and informative, calling them fantastic to work with.","key_phrases":["professional, courteous, and informative","fantastic to work with"]},"Ci9DQUlRQUNvZENodHljRjlvT21SblJtWjVUMmRJUlVwUlJ6VnZNV1V6TjFWek9VRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer was satisfied that the crew arrived prepared and delivered the contracted roofing service, and would recommend them.","key_phrases":["Arrived ready to work","provided the service we contracted for","Wouldn't hesitate to use them","recommend them again"]},"Ci9DQUlRQUNvZENodHljRjlvT201a2R5MWZTMU5LY1ZSWVozVTNlR2xwVUUxSmFIYxAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","communication"],"entities":{"technicians":[],"services":["roof-installation","gutter-system-installation"],"problems":[]},"one_line_summary":"A highly experienced homeowner praises Curry Roofing's professionalism, courtesy, and knowledge from first contact through completion of a new roof and gutter system.","key_phrases":["one of the most perfect businesses I have ever dealt with","beyond professional, courteous and knowledgeable","exquisite new roof & gutter system","living in my 32nd home"]},"Ci9DQUlRQUNvZENodHljRjlvT21kdVlXY3piRXh0ZDA1YVluUjJTRVp6VFV0TGQxRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Mark"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for delivering exactly what was promised in the sale and highlights Mark's friendliness.","key_phrases":["stands back their work","great works","what they said is what they did","Mark is a very friendly person"]},"Ci9DQUlRQUNvZENodHljRjlvT21kM1lWaGpVM0pRWmpKbVZEZGxkWFJQWnpWT1ozYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Sergio"],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praises Sergio and his team for doing a fantastic job on a roof repair.","key_phrases":["fantastic job","roof repair","Sergio and his team"]},"Ci9DQUlRQUNvZENodHljRjlvT2tVM2RuZEhSSGRQVFhWS2VIZHVaRGhoVUdaTVFrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","punctuality","communication","scheduling"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":[]},"one_line_summary":"A repeat customer praises Curry for competitive pricing, professionalism, on-time completion, and proactive communication throughout the project.","key_phrases":["Priced competitively","Very professional","Job was done on time and quickly","kept us informed of progress regularly"]},"Ci9DQUlRQUNvZENodHljRjlvT25Gc05uWjZkWHBhUjNwcmFuazVZMnc1ZDNORFMyYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Jason"],"services":["roof-repair"],"problems":["roof-problem"]},"one_line_summary":"Customer praises Jason Bileth for exceptional communication, professionalism, and thorough handling of their roof repair from start to finish.","key_phrases":["top tier customer service","step by step process with our roof repair","done more for us than anyone we've ever dealt with","called when he said he was"]},"Ci9DQUlRQUNvZENodHljRjlvT21sT1RIVklUMFoyTVhWUU5FRkJPV2xoUTNscE4yYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["cleanliness","courtesy","professionalism"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer praises the crew's excellent workmanship, daily cleanup, and polite demeanor, highly recommending Roofing by Curry.","key_phrases":["Excellent workmanship","They cleaned up every day","Very polite to us","highly recommend Roofing by Curry"]},"Ci9DQUlRQUNvZENodHljRjlvT21JMmJESkxkMHd6WWpaM01IVjFOV2RQZUhGMmIzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Curry"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer enthusiastically praises Curry and the entire team for delivering a roof that exceeded all expectations.","key_phrases":["best by far","hands on in the field and off","beyond everything I needed and expected","highly recommend Curry's roofing"]},"Ci9DQUlRQUNvZENodHljRjlvT21Vd1dEWmZNSHBDWlhSak5XbFFlSGc0T0hKT1ZVRRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["roof-installation"],"problems":["overpriced-roofing-work"]},"one_line_summary":"Customer will not recommend Roofing by Curry due to believing better or equal quality roofing work is available for significantly less money elsewhere.","key_phrases":["will not recommend","same quality work or better","for a lot less money","not recommend to neighbors"]},"Ci9DQUlRQUNvZENodHljRjlvT21SVFRtSkJURjlPY0dwT2VVeGxlbll6VUdwMVZrRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":["Anton","Mark"],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer praises the professional crew and office staff, highlighting Anton and Mark by name, and is impressed by how quickly the project was completed.","key_phrases":["very professional crew and office personnel","Anton and Mark were both a pleasure to work with","completed much sooner than we expected","looks awesome"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSeGNGVTNPVEpsZVc5YU1FdGlla0ZCWW5SUWJYYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the crew's professionalism and courtesy and says they would hire Roofing by Curry again.","key_phrases":["very professional and courteous","definitely hire them again","all our roofing needs"]},"Ci9DQUlRQUNvZENodHljRjlvT2w5dlF5MTNhMnRCZDI5ZlRFbGFYMjFGZDA5a1psRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["cleanliness","professionalism"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer is highly impressed with the meticulous roofing work completed on both her home and guest house in just three days, with thorough cleanup afterward.","key_phrases":["Roof looks Amazing","Meticulous work","cleaned up after themselves","Would highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2pkRlZuVjVVbEZXWHpZNGRHTjFkekJoYTNORk0zYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","professionalism","courtesy"],"entities":{"technicians":["Sandra"],"services":["warranty-service"],"problems":["warranty-service-issue"]},"one_line_summary":"Sandra Rojas professionally and conscientiously resolved an important warranty service issue, earning high praise for her customer commitment.","key_phrases":["resolve an important warranty service issue","super nice, professional and conscientious","If I owned a business, I'd want her as an employee","commitment to customer satisfaction"]},"Ci9DQUlRQUNvZENodHljRjlvT2pSUk4zWjZUbmxUVUhrME1HOVNjVkJxT0MxdE1XYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution","communication"],"entities":{"technicians":["Tony","Cisco","Mark","Charlie"],"services":["roof-repair","roofing"],"problems":["roof-required-more-extensive-work-than-initially-anticipated"]},"one_line_summary":"Customer highly recommends Roofing by Curry after their team handled a more extensive roof job than expected with great professionalism throughout the process.","key_phrases":["wonderful job","needed a lot more work than we initially anticipated","great throughout the entire process","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2tjdE5VNUxTRTB0YVhkUU5XZ3RjelZJTW14SE5FRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","pricing","communication","responsiveness","problem_resolution"],"entities":{"technicians":["Scott"],"services":["roof-replacement","emergency-tarping"],"problems":["ceiling-leak-spots-appearing-while-awaiting-roof-replacement"]},"one_line_summary":"Customer praises Roofing by Curry for knowledgeable sales, clear communication about scheduling, and quick emergency tarping response during a roof replacement in Nokomis.","key_phrases":["knowledgeable and didn't try to sell me the most expensive roof","letting me know how long for installation and if there would be delays","there in a few days to tarp part of the roof","we couldn't be happier choosing Roofing by Curry"]},"Ci9DQUlRQUNvZENodHljRjlvT2twaVlVcEdRbFZhUzFKVWJrY3dNVjlZVFd0QldFRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Two knowledgeable and professional crew members completed the roofing work and documented it with 40 photos.","key_phrases":["knew what they were doing","professional","took 40 pictures of the completed work"]},"Ci9DQUlRQUNvZENodHljRjlvT2tNd1dVZGxXV3BzWDNKa1UxZGplV0ZOVmt3d1UyYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","pricing","cleanliness","courtesy","professionalism"],"entities":{"technicians":["Sean"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer is highly satisfied with a beautiful new roof installation, praising transparent communication, clean workers, and an exceptional sales rep named Sean Best.","key_phrases":["best person I've ever come in and present something to me","workers are clean, polite, and nice","put everything out in front of you","already had a couple neighbors compliment me"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5Q1oyVndjR1JXTUhKVlVXTnpNMHh5YjFZeVQzYxAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["problem_resolution","responsiveness","communication"],"entities":{"technicians":[],"services":["roof-installation"],"problems":["concern-about-quality-of-roof-installation"]},"one_line_summary":"Customer had concerns about their roof installation and was impressed by how quickly and thoroughly Roofing by Curry responded and resolved the issue.","key_phrases":["immediately came by our home","explained in detail what the issue was","corrected it","Was mistaken about Roofing By Curry"]},"Ci9DQUlRQUNvZENodHljRjlvT21SVVZIY3lMVUpSVFdWU1NXNWhkbm8yZDFSb1NrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","cleanliness","professionalism"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":["homeowner-unable-to-be-present-during-roof-replacement"]},"one_line_summary":"Customer praises Curry for excellent communication during an unattended roof replacement, leaving no mess and no damage to landscaping.","key_phrases":["keeping us informed with texts and pictures","roof looked fabulous","no damage to my plants and flowers","no mess to clean up at all"]},"Ci9DQUlRQUNvZENodHljRjlvT25Rd2FVZGtjamw0V0VGVFJGZFpTbGxYTlZkNVFsRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","professionalism","punctuality"],"entities":{"technicians":[],"services":["roof-repair","leak-repair"],"problems":["significant-leak"]},"one_line_summary":"A long-time repeat customer praises Curry's fair estimate and quality, timely repair of a significant roof leak.","key_phrases":["always been pleased","significant leak","estimate was fair","done well and in a timely fashion"]},"Ci9DQUlRQUNvZENodHljRjlvT25SYVZWVk1VVEYyVFdNNWQxVXlielZWZHpsTlgyYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praises the Curry repair crew for being prompt, efficient, and polite.","key_phrases":["prompt","efficient and polite","Curry repair guys"]},"Ci9DQUlRQUNvZENodHljRjlvT2pWUE4xRjBVRFJQZGpaWGNGQkVOM2xRTkdSb1ZIYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","cleanliness","communication","punctuality","professionalism"],"entities":{"technicians":[],"services":["new-roof-installation","old-roof-removal"],"problems":[]},"one_line_summary":"Customer is extremely satisfied with Roofing by Curry's courteous crews, on-time deliveries, meticulous installation, and clear communication throughout the roofing project.","key_phrases":["couldn't be happier","crews were courteous, clean and friendly","updates and communication throughout the process","installation crew was meticulous"]},"ChZDSUhNMG9nS0VJQ0FnSUNiZ3ZLVVNBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","cleanliness","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for an excellent roof repair job, highlighting on-time arrival, quality work, and thorough cleanup.","key_phrases":["Awesome roof repair job","On time","great work","clean-up"]},"Ci9DQUlRQUNvZENodHljRjlvT25CemRWTXdhM2RYZFc4M056QnZUMjVJTFVkSVpXYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing-service"],"problems":[]},"one_line_summary":"Customer expresses complete satisfaction with the roofing service provided by Curry.","key_phrases":["completely satisfied","service provided by Curry"]},"Ci9DQUlRQUNvZENodHljRjlvT25GdVdEWmtYelY0V1ZGb2VuWnhkVE0yVm5KT1MxRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praised the crew for performing a careful and thorough roof repair.","key_phrases":["very careful and thorough repair","guys did a thorough repair"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkV1QyYzJXVjlyZG14RGRUTTFYMUZWTWpScmRGRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","scheduling","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roof-repair","roof-inspection"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry's entire staff for their thorough inspection, clear communication with pictures, and quick scheduling of a roof repair.","key_phrases":["explained all aspects of the repair and even provided pictures","surprised how quickly this was scheduled","repair team were also top notch","A+ company"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoM1pFeE5TR1JyVkRGYVJtbzRhbms1VG1OeUxWRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is very happy with Roofing by Curry's crew, who went above and beyond despite difficult weather conditions.","key_phrases":["very happy with the job","excellent crew","went over and above","difficult weather conditions"]},"Ci9DQUlRQUNvZENodHljRjlvT2tGMVVqbHVNSGN4VW10WVZUSmtVM0oxWDB4M1ptYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer enthusiastically recommends Roofing by Curry as a great company to work with.","key_phrases":["Great Company to do Business with","Don't Worry call CURRY","many Roofers out there"]},"Ci9DQUlRQUNvZENodHljRjlvT201alRsSTBPVXRxTjBOSkxXVk5PRWhSYnpaYU1HYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the two-man crew for their hard work and professional results.","key_phrases":["two great guys","worked hard","professionally done"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCdE5YaEhNemt4T0hORlRIUjJXWEpFTjFkQlZVRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication","punctuality"],"entities":{"technicians":["Tony","Jonathan"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Robert and Terry Skibo praised Roofing by Curry for their reputation, quality workmanship, and the professionalism of consultant Tony Nichols and superintendent Jonathan Manzo during their roof replacement.","key_phrases":["leader in roof replacement","highest quality of workmanship","done on time and with no setbacks","guidance from New Build Superintendent Jonathan Manzo"]},"Ci9DQUlRQUNvZENodHljRjlvT21kc1NVbGlObGcyWW1SNFJEWTBYMXBEWDBKd1ltYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-damage-requiring-repair"]},"one_line_summary":"Customer praises Roofing by Curry for their thorough assessment and careful execution of a roof repair.","key_phrases":["excellent in their assessment","did the job so carefully","roof repair by Curry"]},"Ci9DQUlRQUNvZENodHljRjlvT2poSWFWazVhMWt4U3paSE9FeEtkME01VjJRMlUwRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":["aging-roof","hurricane-season-deadline"]},"one_line_summary":"Customer is thrilled with her new roof, praising the crew's professionalism, friendliness, and speed working through extreme heat ahead of hurricane season.","key_phrases":["new roof looks amazing","worked impressively through the blazing heat","professional and friendly","quick to complete my roof as hurricane season approached"]},"Ci9DQUlRQUNvZENodHljRjlvT25OMFlUSjJVM2t6VG5ScVozUjVaR2haZVZGU1IxRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","cleanliness"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises the crew for being prompt, professional, and cleaning up daily, with a great-looking finished roof.","key_phrases":["very prompt and professional","Cleaned up each day after work","The roof looks great"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSR2FtZDJkV0ZwV1dzd2NVRlliV2t0UjNkamRuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","punctuality","cleanliness","communication","professionalism"],"entities":{"technicians":[],"services":["roof-replacement","wind-mitigation-inspection"],"problems":[]},"one_line_summary":"Customer is very happy with their new roof, praising fair pricing, prompt completion, clean worksite, and a follow-up wind mitigation inspection.","key_phrases":["wonderful job on my new roof","presented me with a fair bid","prompt in starting and completing","all trash had been removed"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1TE9YWnBTRmhpUTBSSlVtUkNlakJWZGtGSlRtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","cleanliness"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for punctuality, honesty, professionalism, quality roof work, and thorough cleanup.","key_phrases":["amazing job","on time, honest, professional","great job on our roof","cleaned up well after the project"]},"Ci9DQUlRQUNvZENodHljRjlvT21SblpsbFBiRFJSWnpSbWIzQjVjakZVWVdoSExVRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer was satisfied with the quality of work, fair pricing, and great service from Roofing by Curry.","key_phrases":["great job","fair price","great service"]},"Ci9DQUlRQUNvZENodHljRjlvT25aR2FIaGFiRUp2TUdJNU1FSnpYMXBTUkhoSmRWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the quality of work and customer service provided by Roofing by Curry.","key_phrases":["Great work","customer service"]},"ChdDSUhNMG9nS0VLYUF4ZTdYbU91c3d3RRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["punctuality","professionalism","communication","problem_resolution"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"The crew arrived on time, acted professionally, communicated the plan, and completed the job with a thorough review.","key_phrases":["crew was timely","professional","explained what was going to be done","finished the job with complete review"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3MTZEckZREAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["problem_resolution","communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":["roof-installation","garage-re-roofing","stucco-application"],"problems":["persistent-garage-roof-leak","ceiling-damage","ongoing-roof-issues-since-installation-5-years-ago","unresolved-repair-requests"]},"one_line_summary":"Customer reports a years-long pattern of unresolved roof leaks, a current garage leak causing ceiling damage, and complete lack of follow-up after a visit 40 days ago.","key_phrases":["huge leak and the ceiling will need to be replaced","been MIA since then","ongoing issue since it was installed 5 years ago","had to contact GAF directly"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWZk1rOXdiM1V4ZGpkM04xSnBVWEphZUhsQmIxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","scheduling","technical_knowledge","responsiveness","professionalism"],"entities":{"technicians":["Craig"],"services":["hurricane-damage-repair","roof-repair","roofing-estimate"],"problems":["cosmetic-damage-caused-by-hurricanes"]},"one_line_summary":"Customer praises Roofing by Curry for the best price, prompt scheduling, and knowledgeable estimator Craig after hurricane damage repairs in Sarasota.","key_phrases":["by far the best price","done before a planned trip out of town","seemed very knowledgeable","Quality work, done promptly, at a fair price"]},"Ci9DQUlRQUNvZENodHljRjlvT21FNWNIUndMWGN4Y20xcloyTklVR1IwTW5SemFFRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","communication","scheduling","cleanliness","professionalism","responsiveness"],"entities":{"technicians":["Anton","Charlie","Jose"],"services":["condo-roof-replacement","wind-mitigation-inspection"],"problems":[]},"one_line_summary":"A condo association praises Curry Roofing as the best of seven companies considered over ten years, highlighting excellent communication, scheduling, cleanliness, and professionalism.","key_phrases":["not the cheapest but the best","premises were kept immaculate","everything Anton said turned out to be accurate","ready for the 2025 Hurricane Season"]},"ChZDSUhNMG9nS0VQemp3X0NrdXZiSUh3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","responsiveness","problem_resolution","communication"],"entities":{"technicians":["Jennifer"],"services":["roof-repair"],"problems":["needed-urgent-roof-repair-before-leaving-florida","original-schedule-was-3-weeks-out"]},"one_line_summary":"Customer praise Jennifer for expediting a roof repair job from a 3-week wait to 4 days to accommodate their urgent need to leave Florida.","key_phrases":["couldn't believe she got our job done in 4 day's","went out of her way to help us","Jennifer Barner your a miracle worker","will recommend them to anyone"]},"ChdDSUhNMG9nS0VJLVFuZG1xcVAyandRRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["responsiveness","problem_resolution","pricing"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["hurricane-and-storm-damage"]},"one_line_summary":"The Curry team responded quickly to post-hurricane roof repair needs and fixed the problems at a fair price.","key_phrases":["very responsive to my needs","following the hurricanes and storms in Florida","great job fixing the problems","fair pricing"]},"Ci9DQUlRQUNvZENodHljRjlvT2tObU5HOHdaRXBZYjI0MFYzbDJUV0ZIV2kxdmFuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","scheduling","courtesy"],"entities":{"technicians":["Julio","Avenir"],"services":["tile-roof-repair"],"problems":["tile-roof-in-need-of-repair"]},"one_line_summary":"Customer had an excellent experience with tile roof repair performed by Julio and Avenir, praising their professionalism, communication, and the cordial scheduling staff.","key_phrases":["very professional and hard working","updated me every step of the way","phoned with reminders","excellent experience"]},"Ci9DQUlRQUNvZENodHljRjlvT2tkaVRsUlpZa3RvTTJOS2NXUllkbUY0Y0hSMWFFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Aldrid"],"services":["roofing-repair"],"problems":["unresolved-roofing-issue"]},"one_line_summary":"Customer praises technician Aldrid for his professionalism, courtesy, and dedication to ensuring complete satisfaction before leaving.","key_phrases":["very professional and courteous","would not leave until we were happy","5 stars are for him and his team"]},"ChdDSUhNMG9nS0VLSzd6Smk0NC1HRDJnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer is satisfied with the roofing work done on their home.","key_phrases":["Great job on my roof"]},"ChdDSUhNMG9nS0VJQ0FnSURLejdfQ3BRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found Roofing by Curry very professional and plans to recommend them to friends and family.","key_phrases":["Very professional","definitely recommend","friends and family"]},"ChdDSUhNMG9nS0VPMlo5S3pMbV9MeG93RRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["responsiveness","cleanliness","courtesy","scheduling"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer had a positive experience with Roofing by Curry, praising responsive staff, polite workers, and a clean worksite despite a longer wait time.","key_phrases":["very responsive","workers thorough, polite","left a very clean site","took awhile"]},"ChZDSUhNMG9nS0VQWEp1clgyNG9qa1d3EAE":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":["unprofessional-driving-behavior","unsafe-trailer-operation"]},"one_line_summary":"Customer declined to use the business after witnessing company drivers operating large trailers unsafely and erratically on the road.","key_phrases":["very unprofessional drivers","drive those big trailers very unsafely and erratically","no respect for rules of the road","how can I be confident they will show the necessary care"]},"ChdDSUhNMG9nS0VPemxqckc5X19LUTF3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","pricing","scheduling","cleanliness","technical_knowledge"],"entities":{"technicians":["Sean"],"services":["roof-repair"],"problems":["roof-damage-requiring-repair"]},"one_line_summary":"Customer gives glowing praise for Roofing by Curry, highlighting Sean's friendliness, fair pricing, quick turnaround, a tidy crew, and an outstanding roof repair.","key_phrases":["Fabulous professional company","quoted fairly and honestly","cleaned up after themselves after every visit","every detail was taken care of"]},"ChdDSUhNMG9nS0VLMjA2dm10cGRPeTRnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praises the repair crew for being attentive and responsive to their concerns.","key_phrases":["Great repair crew","attentive to my concerns and needs"]},"ChdDSUhNMG9nS0VPdUE0ZGlvak9EMjVRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-damage-requiring-repair"]},"one_line_summary":"Customer praises Roofing by Curry for professional, reliable roof repair work and highly recommends the company.","key_phrases":["Great job done in roof repair","Easy company to deal with","Very professional and reliable","I do recommend it"]},"ChdDSUhNMG9nS0VJal9sX3pia2FUZW5BRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","technical_knowledge","communication","professionalism","punctuality"],"entities":{"technicians":["Tony","Mark","Luis"],"services":["roof-installation","roofing-quote"],"problems":[]},"one_line_summary":"Customer who prefers DIY and local companies chose Roofing by Curry for their superior materials, warranty, and knowledgeable staff, and was impressed by the crew's hard work and professional results.","key_phrases":["answered anything I could think of without any BS","warranty offered on both workmanship and products is massive","His team showed up early and put in some long days","his team is the back bone of your company"]},"ChZDSUhNMG9nS0VJQ0FnSUQzcThQdUdREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","punctuality","pricing"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being courteous, timely, and delivering quality work at a fair price.","key_phrases":["courteous","timely","great job","fair price"]},"Ci9DQUlRQUNvZENodHljRjlvT2tZdGNrd3dTWHAzY1ROdWQyVnlVVmxhVDIxUE5sRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roof-installation","free-roof-sponsorship"],"problems":["leaking-roof","storm-hurricane-vulnerability"]},"one_line_summary":"Customer expresses deep gratitude to Roofing by Curry for sponsoring a free roof installation, praising both management and crew for their hard work and community contribution.","key_phrases":["sponsoring me as a recipient of a free roof","relief to know the water will stay on the outside","tremendous relief to know that I will be safe","contribution you made to our community"]},"ChZDSUhNMG9nS0VJQ1R5Yk9nOU8yUlF3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer is very pleased with the roofing work, praising the results and on-time completion.","key_phrases":["looks great","on time","beautiful"]},"ChZDSUhNMG9nS0VOaTBpcURfMTh2b0RBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","professionalism","scheduling","cleanliness"],"entities":{"technicians":[],"services":["storm-damage-roofing","insurance-claim-roofing"],"problems":["storm-damage-to-roof"]},"one_line_summary":"Customer praises Roofing by Curry for professional crew, on-budget storm damage repair, ahead-of-schedule completion, and thorough cleanup.","key_phrases":["excellent job start to finish","came in within the budget","finished ahead of schedule","very thorough in their clean-up"]},"ChdDSUhNMG9nS0VJN1J2OGZYd1lfMV9nRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","punctuality","courtesy","communication","responsiveness"],"entities":{"technicians":["Anton"],"services":["roof-installation"],"problems":["customer-nervousness-and-distrust-about-the-roofing-process"]},"one_line_summary":"Beverly had an outstanding experience with her new roof installation, praising the professionalism of the installers and especially her consultant Anton for guiding her through the process.","key_phrases":["roof looks AMAZING","most professional, accommodating, polite person I have ever met","held my hand through the entire process","Professional, timely, and very polite"]},"ChZDSUhNMG9nS0VMT2xuYU9JN19US2J3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","scheduling","communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Joyce highly recommends Roofing by Curry for their consistent professionalism, punctuality, and thorough communication throughout the roofing process.","key_phrases":["very professional and on time","Always corresponding with me throughout the process","sending me pictures of the job","Highly Recommend"]},"ChZDSUhNMG9nS0VQT0JrOVdYNW91dlpnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","scheduling"],"entities":{"technicians":["Sean"],"services":["roof-inspection","roof-repair"],"problems":["roof-issues-requiring-repair"]},"one_line_summary":"Customer had an excellent experience with Sean's thorough roof inspection and timely repair completed within weeks.","key_phrases":["excellent experience","pictures with specific issues","repaired within a few weeks"]},"ChZDSUhNMG9nS0VKQ1BwYm54LWVya0FnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","technical_knowledge"],"entities":{"technicians":[],"services":["metal-roof-installation"],"problems":[]},"one_line_summary":"After researching 15 companies, the customer chose Roofing by Curry for their metal roof and is 100% satisfied with the fair pricing and quality materials.","key_phrases":["100% satisfied","researched 15 companies","fair price with superior pieces and parts","highly recommend"]},"ChZDSUhNMG9nS0VNamYwNV9Sb2RTakNREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","scheduling"],"entities":{"technicians":[],"services":["roofing-service"],"problems":["scheduling-delays-following-hurricanes"]},"one_line_summary":"Customer praised helpful and courteous staff despite minor scheduling issues understandably caused by hurricanes.","key_phrases":["very helpful and courteous","some scheduling issues","understandable following the hurricanes","great service"]},"ChdDSUhNMG9nS0VQVDJvZHlxcV9mY3FRRRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["pricing","professionalism","communication","cleanliness"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":["roofing-nails-left-around-property-causing-injury-to-dog-and-damage-to-car-tires"]},"one_line_summary":"Customer praised the price and quality of the roof replacement but was frustrated by roofing nails left around the property that injured their dog and damaged car tires.","key_phrases":["Great price","roof came out great","done in 2 days","finding many roofing nails around the house"]},"ChZDSUhNMG9nS0VMM3NxT0tkNnRfb2RnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","scheduling","courtesy"],"entities":{"technicians":["Aldrid"],"services":["roof-repair"],"problems":[]},"one_line_summary":"Technician Aldrid performed roof repairs professionally, completing all scheduled work and more, earning a strong recommendation.","key_phrases":["did a great job","very nice, professional","everything that was scheduled plus some","Would highly recommend"]},"ChZDSUhNMG9nS0VPTHI1b0Q1MS0ycFN3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","punctuality","responsiveness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for great communication, punctuality, and reliable callbacks.","key_phrases":["great job","great communication","showed up on time","they even call you back"]},"ChZDSUhNMG9nS0VJbVZncGE5akw3X2J3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer is thrilled with the roof installation, receiving compliments from neighbors and praising the crew for going above and beyond.","key_phrases":["great company","neighbors are talking about how great my roof looks","workers went above and beyond","top of my list"]},"ChdDSUhNMG9nS0VKZkM1dHJ3NFpETDhnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer had a wonderful experience with Roofing by Curry from start to finish.","key_phrases":["Wonderful experience","start to finish"]},"ChZDSUhNMG9nS0VJQ0FnSUM5LU1fdVFREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","cleanliness"],"entities":{"technicians":[],"services":["leak-repair"],"problems":["roof-leak"]},"one_line_summary":"Customer praises the technician's strong work ethic, thoroughness, and clean worksite after fixing a roof leak.","key_phrases":["strong work ethic","great attitude","fixed a leak","cleaned up nicely"]},"ChdDSUhNMG9nS0VLSE5tcGZvbEpmcWhBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for doing a great job and being very professional.","key_phrases":["did a great job","very professional"]},"ChdDSUhNMG9nS0VManB6cTY3NmRUOTdRRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry as an honest company that offered a fair price.","key_phrases":["honest company","fair price"]},"ChdDSUhNMG9nS0VPckhsZUxWd3ZTSzNBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Doug","Tony"],"services":["roofing-project-management","roofing-sales"],"problems":[]},"one_line_summary":"Customer praises project manager Doug and salesperson Tony for exceptional, professional, and courteous service throughout the roofing process.","key_phrases":["exceptional service throughout the entire process","professional organization that offers excellent service","courteous","very happy with our experience"]},"ChdDSUhNMG9nS0VLbmVnUExDeXFITDdnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","communication"],"entities":{"technicians":["Sergio","Junior","Trey","Vicki"],"services":["roofing-repair"],"problems":[]},"one_line_summary":"Megan praises the roofing repair team for their hard work, cleanliness, and the capable support from the liaison and accounts payable staff.","key_phrases":["great roofing repair team","polite, hard working","cleaned up at the end of each workday","Exceptional service"]},"ChZDSUhNMG9nS0VKNzNoUG1LcjUzMk5BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly praises Curry's work and expresses exclusive trust in their team for roofing.","key_phrases":["excellent job","only team I would let on my roof"]},"ChdDSUhNMG9nS0VKU1M2b0h4aHBXMjRRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","scheduling","professionalism","problem_resolution","cleanliness"],"entities":{"technicians":[],"services":["roof-repair","gutter-cleaning"],"problems":["roof-damage-requiring-repair"]},"one_line_summary":"Customer praises fast scheduling, on-time arrival, great roof repair, and bonus gutter cleaning, citing the company's top-rated reputation.","key_phrases":["Fast appointment and on time arrival","Went above and beyond","even cleaned my gutters","top rated"]},"ChdDSUhNMG9nS0VJQ282WktTbFlLUl9nRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","pricing"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for their courteous, friendly staff and best-in-area pricing.","key_phrases":["courteous and friendly","pricing was the best in the area","all those we spoke to and worked with"]},"ChdDSUhNMG9nS0VQMk12ZUdFNUkydjVnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer was highly satisfied with Roofing by Curry's workers and would hire them again without hesitation.","key_phrases":["would hire them again and again","workers were great","best review I can give"]},"ChZDSUhNMG9nS0VLSzh3T3ZPcGZhbkRBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer was pleased with the installation process and found the workers to be courteous and professional.","key_phrases":["installation went well","workers were very nice and professional"]},"ChdDSUhNMG9nS0VOZUtxYnp6eWIteHlnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is very happy with the professional crew and highly recommends Roofing by Curry.","key_phrases":["Very happy with the crew","Very professional team","highly recommend this company"]},"ChZDSUhNMG9nS0VOYnNpOGpXM3FUSkNnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","cleanliness","communication","responsiveness"],"entities":{"technicians":["Tony"],"services":["roof-replacement","shingle-roofing"],"problems":[]},"one_line_summary":"Customer praises sales rep Tony for his professionalism, commends the crew's 48-hour roof installation and careful cleanup, and highlights excellent post-job follow-up communication.","key_phrases":["entire roof on in 48 hours","protective netting over my plants","quality of the shingles","reached out several times to make sure we were satisfied"]},"ChZDSUhNMG9nS0VQSHJ2X3l5cDVpVGV3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Returning customer expresses satisfaction with their ongoing positive experience working with Roofing by Curry.","key_phrases":["Great working with you","as always"]},"ChdDSUhNMG9nS0VNajVqTzJtNDRpcGt3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer had a seamless experience from scheduling the estimate to getting the roof work completed efficiently.","key_phrases":["easy to schedule estimate","work on my roof done efficiently and quickly","whole process was flawless"]},"ChZDSUhNMG9nS0VJYlp2Ym4yLUl1QVJREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer praises the roofers for working quickly, doing everything correctly, and performing a thorough cleanup after the project.","key_phrases":["worked rapidly","did everything properly","cleanup was thorough","project was done"]},"ChZDSUhNMG9nS0VKN3BxZmlhOVpMV0hnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","pricing","scheduling","problem_resolution"],"entities":{"technicians":["Junior","Sergio"],"services":["roof-repair"],"problems":["hurricane-damage","roof-damage"]},"one_line_summary":"Customer praises Roofing by Curry for reliable, professional roof repairs at competitive prices, highlighting technicians Junior and Sergio despite a lengthy wait due to post-hurricane demand.","key_phrases":["very professional and thorough","Prices are competitive","took care of everything","been very reliable"]},"ChZDSUhNMG9nS0VLTy1qNUMxXzlLcEl3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","punctuality","cleanliness","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-damage-requiring-repair","additional-minor-roof-issues"]},"one_line_summary":"Customer praises Roofing by Curry for fair pricing, on-time arrival, thorough cleanup, and proactive identification of additional repairs.","key_phrases":["quoted a reasonable price","showed up when they said they would","cleaned up completely","walked the roof to make a few additional minor repairs"]},"ChZDSUhNMG9nS0VJQ0FnSUREeExpMER3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-leaks"]},"one_line_summary":"Customer reports efficient, professional work with zero leaks after heavy rain.","key_phrases":["Very efficient and professional","It rained hard and hours","No leaks","Perfect"]},"ChZDSUhNMG9nS0VJaVE1Ti15ejR6d0tREAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","problem_resolution","responsiveness","professionalism"],"entities":{"technicians":["Jason"],"services":["roof-installation","warranty-service","leak-repair"],"problems":["small-leaks-in-garage-after-hurricanes"]},"one_line_summary":"After hurricane-related garage leaks, warranty rep Jason provided excellent communication and follow-through to resolve the issue.","key_phrases":["sent pics of work being performed","did exactly what he said they would do","all my prayers were answered","helping us find another wonderful contractor"]},"ChZDSUhNMG9nS0VJQ0FnTUNZcGVQN0Z3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["roofing-repair"],"problems":["unspecified-roofing-problem"]},"one_line_summary":"Customer praises Curry Roofing for their quick response and efficient problem resolution, giving a strong recommendation.","key_phrases":["quick to respond","Problem solved timely and efficiently","Highly recommend Curry Roofing"]},"ChdDSUhNMG9nS0VJQ0FnTUNZbWVIRW5nRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The Curry team was prompt and successfully resolved the customer's roofing problems.","key_phrases":["was prompt","took care of my problems","Curry team"]},"ChZDSUhNMG9nS0VJQ0FnTUNZd3ZTUEl3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praised Roofing by Curry for outstanding service and a professional team.","key_phrases":["outstanding service","professional team"]},"ChdDSUhNMG9nS0VJQ0FnTUNZa1p6bXZRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","responsiveness","technical_knowledge","cleanliness","scheduling"],"entities":{"technicians":["Corey","Doug"],"services":["tile-roofing","roof-replacement"],"problems":["roof-in-need-of-replacement-or-repair"]},"one_line_summary":"Customer praises the professionalism, communication, and thoroughness of Corey and Doug throughout a tile roof replacement project.","key_phrases":["white glove treatment from start to finish","very thorough and took the time to explain","always accessible via email or phone","Doug personally came by to make sure we were satisfied"]},"ChZDSUhNMG9nS0VJQ0FnTUNZb1libGRnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["hurricane-damage-repair","roofing-repair"],"problems":["roofing-issues-from-hurricane-season-damage"]},"one_line_summary":"Customer praises Roofing by Curry for fair pricing, quality work, and successfully resolving post-hurricane roofing issues.","key_phrases":["reputable roofer who bids fairly","quality work that they stand behind","correct some roofing issues after the last hurricane season","so rare these days especially in FL"]},"ChdDSUhNMG9nS0VJQ0FnTUNZNGZ2RHdRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","cleanliness","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer was very pleased with a punctual, efficient roof repair crew that cleaned up after the job.","key_phrases":["very pleased with the roof repair","workers were punctual","very efficient","cleaned up afterwards"]},"ChdDSUhNMG9nS0VJQ0FnTUNZNm9lVW9BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer gave a brief but enthusiastic 5-star endorsement of Roofing by Curry's work.","key_phrases":["fantastic job","Roofing by Curry"]},"ChdDSUhNMG9nS0VJQ0FnTUNZaHFMZ2hRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution","communication"],"entities":{"technicians":["Rosie","Anton"],"services":["roof-installation","gutter-installation"],"problems":["old-permit-had-not-been-closed"]},"one_line_summary":"Customer praises the entire Curry team for seamless roof and gutter installation, highlighting Rosie's permit resolution and Anton's sales expertise.","key_phrases":["Curry exceeded our expectations","Rosie took the lead when the county found an old permit had not been closed","Ask for Anton when requesting a proposal, he knows his business","entire Curry team worked together before, during and after the installation"]},"ChdDSUhNMG9nS0VJQ0FnTUNZdXFDUm1BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","communication","professionalism","courtesy"],"entities":{"technicians":[],"services":["metal-roof-installation","storm-damage-roof-replacement"],"problems":["storm-damaged-shingle-roof","hurricane-milton-damage"]},"one_line_summary":"Customer praises Curry Roofing for a smooth, well-communicated metal roof replacement following Hurricane Milton storm damage.","key_phrases":["everything went smooth and easy","kept updated on the arrival of materials","plenty of pictures from start to finish","polite and friendly from estimator to installation crew"]},"ChZDSUhNMG9nS0VJQ0FnTUNZMnVtYUxnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer was fully satisfied with every aspect of their roofing project, praising the skilled and professional crew.","key_phrases":["very satisfied with all aspects","skilled and good group of workers","from initial conference to completion of the job"]},"ChZDSUhNMG9nS0VJQ0FnTUNZdXNialNREAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being responsible and doing a good job.","key_phrases":["Very responsible","did a good job"]},"ChZDSUhNMG9nS0VJQ0FnTUNZb29HdFJ3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["scheduling","problem_resolution","communication"],"entities":{"technicians":[],"services":["roof-leak-repair"],"problems":["roof-leak"]},"one_line_summary":"Customer found a roof leak, had it repaired by Roofing by Curry, and was very satisfied with the scheduling and before-and-after photo documentation.","key_phrases":["found a leak in my roof","scheduled a repair date","before and after pictures","Very satisfied customer"]},"ChdDSUhNMG9nS0VJQ0FnTUNZcE0tajdBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","scheduling"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"The Curry crew arrived on time, worked diligently, and completed the roofing job on schedule to the customer's satisfaction.","key_phrases":["showed up on time","worked hard","finished the job as scheduled","Excellent service"]},"ChZDSUhNMG9nS0VJQ0FnTUNZOExXUFVnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","courtesy"],"entities":{"technicians":["Aldrid","Juan"],"services":["roofing-service"],"problems":[]},"one_line_summary":"Customer praises Aldrid and Juan Jose for fast, prompt service and Juan's thorough explanation of the roofing process and problem.","key_phrases":["fast and prompt service","took time to explain the process and problem","Very customer oriented"]},"ChdDSUhNMG9nS0VJQ0FnTUNZOE43NTRRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"The crew was polite and left the site thoroughly cleaned up after completing the job.","key_phrases":["very polite","thoroughly cleaned up","once they were done"]},"ChZDSUhNMG9nS0VJQ0FnTURvNjdhMUtREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","responsiveness"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises the entire team — sales rep, crew manager, supervisor, and office staff — and is very happy with the finished roof.","key_phrases":["made himself available for any questions at any time","Great crew manager, supervisor and crew","Great office staff","Great roof"]},"ChZDSUhNMG9nS0VJQ0FnTURvMV9MNGVREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry, praising their speed, kindness, elegance, and respectful service.","key_phrases":["fast, kind, elegant, respectful, and caring","great roofing company","would recommend"]},"ChdDSUhNMG9nS0VJQ0FnTURvaTRqdmtBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["post-hurricane-roof-inspection","roof-tile-repair","eave-moisture-repair"],"problems":["dampness-in-eaves","loosened-roof-tiles-after-hurricane"]},"one_line_summary":"A loyal 8-year customer praises Roofing by Curry for their trustworthy and professional post-hurricane roof inspection and tile repair that prevented ceiling damage.","key_phrases":["trustworthy, honest, thorough, and professional","post hurricane check of our roof","pointed out 2 areas of dampness in the eaves","prevented any damage to ceilings"]},"ChdDSUhNMG9nS0VJQ0FnTURvaTRPVW5nRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praises the repair crew for exceptional, thorough work from start to cleanup.","key_phrases":["exceptional job","thorough from beginning through cleanup","roof repairmen"]},"ChZDSUhNMG9nS0VJQ0FnTURvb1oyMEJBEAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["communication","responsiveness","professionalism","scheduling","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["gutter-installation","standing-seam-metal-roof"],"problems":["repeated-delays-and-no-shows","poor-communication","unresolved-gutter-installation","swarf-spots-left-after-metal-roof-installation"]},"one_line_summary":"Customer experienced six months of delays, no-shows, and poor communication before being forced to cancel their gutter installation, and warns others to look elsewhere for responsive and professional service.","key_phrases":["six months of delays, no-shows, and poor communication","forced to cancel our gutter installation","get everything in writing and following up regularly","things will fall through the cracks fast"]},"ChdDSUhNMG9nS0VJQ0FnTUN3cWNldXhRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Mark"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the quality work and pleasant experience, specifically highlighting Mark as a great asset to the company.","key_phrases":["Amazing service","Good people and quality work","made this whole experience nearly painless","Mark is a great asset to Curry"]},"ChdDSUhNMG9nS0VJQ0FnSURUeE11eDJ3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Aldrid"],"services":["roof-tile-repair"],"problems":["damaged-roof-tiles"]},"one_line_summary":"Customer praises Roofing by Curry and technician Aldrid Requema for doing a fantastic job repairing damaged roof tiles.","key_phrases":["fantastic job repairing","damaged roof tiles","Aldrid Requema and his partner were great"]},"ChZDSUhNMG9nS0VJQ0FnTURvM1BHLUtnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["gutter-installation"],"problems":[]},"one_line_summary":"Customer is extremely happy with the gutter work and crew that completed the job.","key_phrases":["Amazing gutter job","So very happy with the job they did","Thank you all"]},"ChZDSUhNMG9nS0VJQ0FnTURvOExLdGRnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","scheduling","problem_resolution"],"entities":{"technicians":["Jesu","Daniel"],"services":["roof-repair","soffit-installation","fascia-installation"],"problems":["hurricane-milton-damage","tree-fell-on-house"]},"one_line_summary":"A repeat customer praises Roofing by Curry's seamless roof repair and soffit/fascia work after Hurricane Milton damage, despite understandable scheduling delays.","key_phrases":["no visible evidence of repair","Jesu and his crew were pros","soffit and facia crew led by Daniel were equally impressive","second time I have used Roofing by Curry"]},"ChZDSUhNMG9nS0VJQ0FnTUNvNFluY1RBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","communication","pricing","technical_knowledge","scheduling"],"entities":{"technicians":["Shawn","Mark"],"services":["roof-installation","shingle-selection","wind-mitigation-report"],"problems":["aging-or-damaged-roof-needing-replacement-ahead-of-hurricane-season"]},"one_line_summary":"Customer is highly impressed with Roofing by Curry's sales, installation team, on-time service, shingle guidance, and superior warranty heading into hurricane season.","key_phrases":["pride in their work","quality shingle, installation was done right","warranty is better than anyone else offered","coordinated to have my wind mitigation report done"]},"ChZDSUhNMG9nS0VJQ0FnTUNJOWJuYklREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","scheduling"],"entities":{"technicians":["Corey","Charlie","Jose","Juan"],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer praises the entire roofing experience from estimate to on-site installation as first class.","key_phrases":["whole experience was first class","Corey visit to build an estimate","Charlie follow up in office and scheduling","Jose and Juan's team on site"]},"ChdDSUhNMG9nS0VJQ0FnTUNvMGJmUXF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","technical_knowledge","courtesy"],"entities":{"technicians":["Oswaldo","Jerrard"],"services":["roof-leak-repair","roof-inspection"],"problems":["roof-leak","damaged-plywood","damaged-sheathing"]},"one_line_summary":"Technicians Oswaldo and Jerrard arrived on time, thoroughly explained the roof leak and damaged sheathing, and were polite throughout.","key_phrases":["arrived on time","explained things and answered all my questions","showed me what was causing the roof leak","very polite young men"]},"ChdDSUhNMG9nS0VJQ0FnTURRX0pDR29nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["shingle-roof-repair","warranty-check"],"problems":["roof-damage-requiring-repair","shingle-warranty-verification"]},"one_line_summary":"Customer praises Roofing by Curry for going above and beyond by helping verify shingle warranty before proceeding with roof repairs.","key_phrases":["exceeded my expectations","check with my shingle company","shingles were still under warranty","before they attemped to fix my roof"]},"ChdDSUhNMG9nS0VJQ0FnTUNJejhhT29RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","scheduling","pricing","technical_knowledge"],"entities":{"technicians":[],"services":["roof-patching"],"problems":["roof-damage-requiring-patching"]},"one_line_summary":"Customer praises Roofing by Curry for the technician's precise punctuality, efficient four-hour roof patching, and great pricing.","key_phrases":["arrived precisely at 8 AM","shorter window than most vendors","extraordinarily efficient","great company, great price and great work"]},"ChZDSUhNMG9nS0VJQ0FnTUNJNGQ3TERBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism","cleanliness"],"entities":{"technicians":[],"services":["roofing-repair"],"problems":[]},"one_line_summary":"Workers arrived on time, completed the roofing repair efficiently, and left extra tiles for future use, earning a strong recommendation.","key_phrases":["arrived as scheduled","completed the work in a timely manner","left a few additional roof tiles for future use","definitely recommend them"]},"ChZDSUhNMG9nS0VJQ0FnTUNJanFteVVBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being quick, professional, polite, and knowledgeable.","key_phrases":["Quick","Professional","Polite","Knowledgeable"]},"ChZDSUhNMG9nS0VJQ0FnTUR3LXMybmVBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","scheduling","technical_knowledge"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-damage-requiring-repair"]},"one_line_summary":"Customer was very pleased with prompt communication, quick scheduling, and thorough roof repair work, and highly recommends Roofing by Curry.","key_phrases":["responded promptly with an estimate","quickly scheduled the work","most thorough job","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnTUR3OU5tZUp3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","problem_resolution"],"entities":{"technicians":[],"services":["roof-leak-repair"],"problems":["roof-leak"]},"one_line_summary":"The crew arrived on time, completed the job, and successfully resolved the customer's roof leak.","key_phrases":["came when they said they would","finished the job","no more roof leak"]},"ChdDSUhNMG9nS0VJQ0FnTUR3NUp2NTJ3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"A loyal repeat customer praises Curry for consistently delivering on their promises across three roofing jobs.","key_phrases":["third roofing job with Curry","they really do what they say","another job done well","why worry"]},"ChZDSUhNMG9nS0VJQ0FnTUR3OElIckZBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer is highly satisfied with their new roof, praising the detailed workmanship, ongoing photo updates, and the company's honesty and experience.","key_phrases":["so happy with our roof by Curry","super communicated with us","received so many pictures of the work","honest, high quality, and experienced company"]},"ChdDSUhNMG9nS0VJQ0FnTUNRcDVPWmtBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","problem_resolution","communication"],"entities":{"technicians":["Doug"],"services":["roofing-installation","driveway-cleanup","power-washing"],"problems":["machine-leaked-fluid-onto-driveway","stubborn-fluid-stains-on-painted-flagstone-driveway"]},"one_line_summary":"Customer praises Roofing by Curry's professionalism and swift resolution after a machine leaked fluid and stained their painted flagstone driveway, with the PM Doug arranging cleanup and deducting $1000 from the final bill.","key_phrases":["professional and responsive","immediately sent out a power washing company","no questions asked","Roofing by Curry is a class outfit"]},"ChdDSUhNMG9nS0VJQ0FnTUN3cDl6RjN3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry as a highly professional company across all departments, from sales to office staff to on-site workers.","key_phrases":["Very professional company","Curry is second to none","Highly recommended","excellent office staff"]},"ChdDSUhNMG9nS0VJQ0FnTUN3bzl1OTlnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","scheduling","professionalism","courtesy"],"entities":{"technicians":[],"services":["roofing-repair","storm-damage-repair"],"problems":["hurricane-damage","roof-damage-from-hurricane-milton"]},"one_line_summary":"Customer praises Roofing by Curry for hassle-free hurricane damage repair, reasonable pricing, reliable scheduling, and professional staff.","key_phrases":["took all the hassle out of the roofing repair","reasonably priced","made a schedule and stuck to it","polite and professional"]},"ChZDSUhNMG9nS0VJQ0FnTUN3amREQktREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing","technical_knowledge","punctuality","communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly recommends Curry Roofing for their professionalism, fair pricing, quality workmanship, and timely project completion.","key_phrases":["highly recommend","fair price","quality workmanship","timelines in completing our roofing projects"]},"ChZDSUhNMG9nS0VJQ0FnTUN3OFpfdFZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","punctuality","professionalism","scheduling"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises a smooth roofing experience that was reasonably priced, on time, and professionally executed within budget.","key_phrases":["entire process went smoothly","quote was reasonable","showed up when they were supposed to","on time and on budget"]},"ChdDSUhNMG9nS0VJQ0FnTUN3am9HSGt3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","cleanliness","scheduling"],"entities":{"technicians":[],"services":["tile-roof-replacement"],"problems":[]},"one_line_summary":"Customer was pleased with their tile roof replacement, praising the project manager's communication, crew's care for plants, and timely completion.","key_phrases":["communicated with me before beginning each step","protecting our plants close to the house","cleaning up at the end of the day","completed on a satisfactory timeline"]},"ChZDSUhNMG9nS0VJQ0FnTUN3cHRMQk5nEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","professionalism","problem_resolution","communication"],"entities":{"technicians":[],"services":["standing-seam-metal-roof-installation","shingle-roof-replacement"],"problems":["25-year-old-shingle-roof-needing-replacement","tight-3-week-timeline"]},"one_line_summary":"Curry successfully replaced a 25-year-old shingle roof with standing seam metal within a tight 3-week deadline, resolving issues along the way with no hassle.","key_phrases":["replaced our 25yo shingle roof with standing seam metal","absolutely went above and beyond","worked with us to resolve them without hassles","can't recommend them enough"]},"ChZDSUhNMG9nS0VJQ0FnTUN3NW9uYWR3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","scheduling","punctuality","communication","professionalism"],"entities":{"technicians":["Sean"],"services":["leak-repair","soffit-replacement"],"problems":["hurricane-damage","water-damage","leaking-roof","damaged-soffits"]},"one_line_summary":"Customer praises Sean Best and Roofing by Curry for a reasonable estimate, on-time completion, and quality repairs to hurricane-damaged roof and soffits.","key_phrases":["reasonable estimate","scheduled and completed on time","very pleased with the customer service and the work performed","won't hesitate to call Roofing by Curry"]},"ChdDSUhNMG9nS0VJQ0FnTURnallUNWhnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for an outstanding roof replacement, excellent communication, and a result so attractive it draws daily compliments from neighbors.","key_phrases":["awesome roof replacement","kept us informed throughout the process","compliments everyday from neighbors","highly recommend this company"]},"ChdDSUhNMG9nS0VJQ0FnTUN3bG9pdTF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer reports a flawless roof installation and highly recommends Roofing by Curry.","key_phrases":["Install went perfect","Curry is the answer to your worry"]},"ChdDSUhNMG9nS0VJQ0FnTURRX192dG13RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"A satisfied repeat customer who had two roofs done with no regrets, praising the team's efficiency and punctuality.","key_phrases":["Great people to work with","Efficient and on time","Did 2 roofs with them","no regrets"]},"ChZDSUhNMG9nS0VJQ0FnTURRLTZXOGFBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["pricing","technical_knowledge"],"entities":{"technicians":["Curry"],"services":["roof-vent-installation"],"problems":[]},"one_line_summary":"Customer was satisfied with the quality and pricing of roof vent work performed by Curry.","key_phrases":["quality work and pricing","met my expectations","roof vents"]},"ChZDSUhNMG9nS0VJQ0FnTURRemJMLURBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","responsiveness","problem_resolution","professionalism"],"entities":{"technicians":["Josh"],"services":["roofing"],"problems":["coordination-between-roofing-work-and-pool-company-installation"]},"one_line_summary":"Josh Gutierrez impressed the customer by proactively coordinating with the pool company and asking thorough questions to prevent future issues.","key_phrases":["how the pool company's work would integrate with it","Josh asked questions to ensure I wouldn't have any issues","I'm confident that should any issue arise; Josh will take care of it","I was able to reach them"]},"ChdDSUhNMG9nS0VJQ0FnTURRX1l1aDd3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["cleanliness","professionalism"],"entities":{"technicians":[],"services":["roofing-renovation"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for delivering on all promises and keeping the building and surroundings clean during renovations.","key_phrases":["Everything as promised","surroundings well looked after during renovations"]},"ChdDSUhNMG9nS0VJQ0FnTURRbGRLVTRRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praised the crews for working hard and completing the job efficiently.","key_phrases":["crews worked very hard","got the job done","efficient time"]},"ChdDSUhNMG9nS0VJQ0FnTUNRaElXaXFBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["pricing","scheduling","professionalism","cleanliness","technical_knowledge","communication","courtesy","problem_resolution"],"entities":{"technicians":["Tony","Doug","Ffren","Daniel","Carolina"],"services":["tile-roof-replacement","roof-underlayment","gutter-installation","downspout-installation","soffit-work"],"problems":["old-tile-roof-needing-replacement","bad-plywood-requiring-replacement","need-for-new-gutter-system"]},"one_line_summary":"Homeowner is highly impressed with Roofing by Curry's tile roof replacement and gutter installation, praising the professionalism, cleanliness, ahead-of-schedule completion, and exceptional craftsmanship of the entire team.","key_phrases":["completed ahead of schedule and on price","meticulous and took pride in their work","the final result can only be described as a work of art","the end result was spectacular"]},"ChZDSUhNMG9nS0VJQ0FnTURRaWVTU0dREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","responsiveness","technical_knowledge","courtesy","punctuality"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer is highly impressed with Roofing by Curry's entire team — from sales to office staff to roofing crews — praising their professionalism, responsiveness, knowledge, friendliness, and punctuality during a full roof replacement.","key_phrases":["couldn't be more impressed","professional, responsive, knowledgeable, friendly and punctual","Thanks for doing a great job","Why worry, call Curry"]},"ChZDSUhNMG9nS0VJQ0FnTURRenNDOGV3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["storm-damage-repair","roof-repair"],"problems":["storm-damaged-roof"]},"one_line_summary":"The team was timely and professional in completing storm damage roof repairs to the customer's satisfaction.","key_phrases":["timely, professional and quick","repairs to our storm damaged roof","did a great job"]},"ChZDSUhNMG9nS0VJQ0FnSUN3bWF5TkR3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","punctuality","professionalism"],"entities":{"technicians":["Sean"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praised the completed roofing job, highlighting the informative salesman Sean and on-time project delivery.","key_phrases":["Job well done","Everything as promised","Sean the salesman was spot on and very informative","completed when promised"]},"ChdDSUhNMG9nS0VJQ0FnSURZdnFxa213RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being professional, courteous, and knowledgeable.","key_phrases":["Professional courteous knowledgeable","nice"]},"ChZDSUhNMG9nS0VJQ0FnTURRd3B6RFd3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","pricing","cleanliness","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":["minor-post-installation-issue-requiring-correction"]},"one_line_summary":"Customer praises Roofing by Curry for punctuality, competitive pricing, clean work, and prompt follow-up to correct a minor issue.","key_phrases":["on time","gave best price","cleaned up nicely","did a return to correct one little thing"]},"ChZDSUhNMG9nS0VJQ0FnTUNRejV2dmF3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","cleanliness","communication","scheduling","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["roof-replacement","rotted-plywood-replacement","fascia-replacement"],"problems":["rotted-plywood","rotted-fascia"]},"one_line_summary":"Linda is highly impressed with Roofing by Curry's workmanship, attention to detail, and thorough replacement of rotted plywood and fascia, resulting in the best-looking roof on her street.","key_phrases":["best looking roof on our street","attention to detail","replaced rotted plywood and fascia with new","No Worries"]},"ChdDSUhNMG9nS0VJQ0FnTURRcUtXY3B3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","cleanliness"],"entities":{"technicians":[],"services":["roof-installation","roof-repair"],"problems":[]},"one_line_summary":"Customer strongly recommends Roofing by Curry for their honesty, attentiveness, hardworking crews, and meticulous clean-up.","key_phrases":["great company","honest, they listen to your concerns","meticulous about leaving a clean worksite","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnTURReVBfNElREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Jose"],"services":["tile-roof-repair"],"problems":["defective-roofing-materials"]},"one_line_summary":"Jose and Jose Jr delivered quality tile roof repair work, thoroughly documenting the process and showing the customer the defective materials replaced.","key_phrases":["quality job repairing my tile roof","took many pictures documenting the repair","showed me the specific defective materials they replaced"]},"ChdDSUhNMG9nS0VJQ0FnTURReVBLcmhRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["damaged-roof"]},"one_line_summary":"Customer praises Roofing by Curry for being professional and courteous during a roof repair in Sarasota, FL.","key_phrases":["very professional and courteous","repairing my roof","Sarasota, FL"]},"ChdDSUhNMG9nS0VJQ0FnTUNRMV9leHRBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","pricing","professionalism"],"entities":{"technicians":[],"services":["roof-leak-repair","attic-inspection"],"problems":["roof-leak","attic-damage"]},"one_line_summary":"Customer was impressed by the thorough estimate and efficient repair of a roof leak causing attic damage, and would use Roofing by Curry again.","key_phrases":["showed us pictures of the issues","told us EXACTLY what need to be done","done quickly and efficiently","I'll be calling Curry"]},"ChZDSUhNMG9nS0VJQ0FnTUNRdVlXNFBREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","problem_resolution"],"entities":{"technicians":[],"services":["full-roof-replacement"],"problems":["hurricane-damage"]},"one_line_summary":"Customer is extremely satisfied with Curry Roofing's fast, professional full roof replacement following Hurricane Milton damage.","key_phrases":["whole roof done in 2 days","honest, professional, on time","can't thank the whole crew enough","highly recommend Curry roofing"]},"ChdDSUhNMG9nS0VJQ0FnTUNRb2V1UDZBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for their professionalism, honesty, and highly competitive pricing compared to other estimates.","key_phrases":["dependable, professional, honest","fabulous job","prices were very fair","more favorable than all the other estimates"]},"ChdDSUhNMG9nS0VJQ0FnTUNRMmZhTHFBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found Roofing by Curry fair and easy to work with and would highly recommend them.","key_phrases":["very fair","easy to do business with","recommend them highly"]},"ChZDSUhNMG9nS0VJQ0FnTUNRN3FQZmJ3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","communication","responsiveness","cleanliness","problem_resolution"],"entities":{"technicians":["Gary","Tony","Doug"],"services":["hurricane-damage-repair","roof-demolition","tile-roof-installation"],"problems":["hurricane-damage-to-roof"]},"one_line_summary":"Customer praises Roofing by Curry's entire team for professionalism, communication, and cleanliness throughout a hurricane-damage roof replacement.","key_phrases":["cleaned to perfection","Tony explained everything in detail","always was available to answer all our questions","couldn't be happier with our new roof"]},"ChdDSUhNMG9nS0VJQ0FnTUNRNXRDVjR3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-damage-requiring-repair"]},"one_line_summary":"Customer is very pleased with Roofing by Curry's efficient and professional roof repair service and recommends them without reservation.","key_phrases":["quickly identified","repaired our roof efficiently and professionally","recommend Curry without reservation","very pleased with our roof repair"]},"ChZDSUhNMG9nS0VJQ0FnTUNRck1xbkd3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","cleanliness","professionalism"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer is highly satisfied with their new roof, praising the supervisor's communication, crew cleanliness, and professional project oversight.","key_phrases":["very pleased with the work done","reviewed the materials being used and the progression","cleaned up any debris lying around","new roof looks great"]},"ChRDSUhNMG9nS0VJQ0FnTURnLV9RYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":["Daniel","Carolina"],"services":["fascia-soffit-replacement"],"problems":["missing-fascia-and-soffits"]},"one_line_summary":"Daniel and Carolina delivered excellent fascia and soffit replacement, arriving on time and thoroughly cleaning up afterward.","key_phrases":["performed excellent work","arrived on time","carefully installed the new facia and soffits","carefully cleaned up all the debris"]},"ChdDSUhNMG9nS0VJQ0FnTURncjdfUG5nRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","responsiveness","problem_resolution","professionalism"],"entities":{"technicians":["Sean"],"services":["roof-repair","gutter-adjustment"],"problems":["roof-damage-requiring-repair","gutters-needing-adjustment"]},"one_line_summary":"Customer praises Roofing by Curry for on-time service, excellent communication from Sean, quality roof repair, and a bonus gutter adjustment.","key_phrases":["on time everyday","Sean answered every text promptly","very communicative","adjusted the gutters so I wouldn't have to replace them"]},"ChZDSUhNMG9nS0VJQ0FnTURnNzVtN1p3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","cleanliness","communication"],"entities":{"technicians":["Arturo","Jose","Vicki"],"services":["roof-repair"],"problems":["roof-damage-requiring-repair"]},"one_line_summary":"Customer highly praises Arturo and Jose's outstanding workmanship and cleanliness on a roof repair, along with excellent customer service from Vicki.","key_phrases":["attention to detail and workmanship was outstanding","take pride in their work","left my property immaculate","Don't worry, call Curry"]},"ChdDSUhNMG9nS0VJQ0FnTURncjdQUjV3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","responsiveness","pricing"],"entities":{"technicians":["Trey"],"services":["roof-inspection"],"problems":[]},"one_line_summary":"Trey quickly assessed two properties, conducted a thorough interior and exterior inspection, and communicated clearly, earning a strong recommendation for quality service at a fair price.","key_phrases":["came out so quickly","thorough in his inspection","great at explaining everything","quality of service at a fair price"]},"ChZDSUhNMG9nS0VJQ0FnTURnNzU2M0pREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","professionalism","problem_resolution"],"entities":{"technicians":["Jose"],"services":["roof-leak-repair"],"problems":["roof-leak-caused-by-hurricanes"]},"one_line_summary":"A repeat customer praises the father-and-son Jose team for their punctuality, clear communication, and seamless hurricane roof leak repair.","key_phrases":["entire process was seamless from start to finish","right on time","worked constantly to finish the job","depended on my past experience with Curry"]},"ChdDSUhNMG9nS0VJQ0FnTURnMjVYMzZnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","cleanliness","scheduling","pricing"],"entities":{"technicians":["Corey","Cisco","Summer"],"services":["roof-replacement","insurance-claims-assistance","my-safe-florida-home-program"],"problems":["insurance-deadline-time-crunch"]},"one_line_summary":"Customer praises Roofing by Curry for honest communication, clean fast work, and assistance navigating insurance and My Safe Florida Home program.","key_phrases":["best roofer in the area","keeping us informed throughout the process","worked with My Safe Florida Home on our behalf","eventual savings we will have on our insurance"]},"ChdDSUhNMG9nS0VJQ0FnSUN6M00yRl93RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for professional execution, full transparency, and great customer service, calling them an easy recommendation.","key_phrases":["Professional execution","full transparency","great customer service","easy recommendation"]},"ChdDSUhNMG9nS0VJQ0FnTURneXRXTXh3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality","pricing","technical_knowledge","cleanliness","communication"],"entities":{"technicians":[],"services":["storm-damage-repair","roof-repair","bath-vent-boot-installation","full-roof-replacement-estimate"],"problems":["hurricane-milton-roof-damage","missing-bath-vent-boot-omitted-by-previous-roofer"]},"one_line_summary":"Customer praises Roofing by Curry for thorough estimates, on-time completion, quality storm damage repair, and exceptional cleanliness and care for their home.","key_phrases":["thorough in accessing the damaged area","came out on the promised day and completed the job in one day","caring/concerned about their work area and our home","cleaned all areas after work was completed"]},"ChZDSUhNMG9nS0VJQ0FnTURnem9iX1R3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["roofing-service"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry as a trustworthy, community-rooted company that delivered efficient service at a good price.","key_phrases":["trustworthy company","long community ties","efficient service at a good price","would use them again"]},"ChZDSUhNMG9nS0VJQ0FnTUNnajQ2VFp3EAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["complications-during-big-repairs"]},"one_line_summary":"Despite expected complications with a large repair, Roofing by Curry went above and beyond to ensure a great experience.","key_phrases":["stuff happens with big repairs","went the extra mile","great roofing experience"]},"ChZDSUhNMG9nS0VJQ0FnTUNndVk2VUNnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","pricing","scheduling","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["hurricane-damage-repair","roof-repair"],"problems":["hurricane-season-roof-damage","finding-trustworthy-roofing-contractor"]},"one_line_summary":"A homeowner anxious about post-hurricane repairs found Roofing by Curry trustworthy, praising their clear pricing, easy communication, excellent repairs, and follow-up service.","key_phrases":["trustworthy roofing company","understandable, clear pricing quote","Communications were easy","followup customer service much appreciated"]},"ChZDSUhNMG9nS0VJQ0FnTUNndGEtbFR3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism","punctuality"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"A repeat customer highly recommends Roofing by Curry for roof repairs, praising their attention to detail and competitive pricing.","key_phrases":["used Curry several times","excellent company","cost is comparable to other roofers","promptness to detail is excellent"]},"ChdDSUhNMG9nS0VJQ0FnSUQyc2YzN3ZBRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["damaged-roof-area"]},"one_line_summary":"The crew arrived on time and efficiently repaired the roof area to the customer's satisfaction.","key_phrases":["came on time","very efficiently repaired","area of the roof","glad it was done"]},"ChZDSUhNMG9nS0VJQ0FnTUNnM3RUQlVREAE":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["pricing","responsiveness"],"entities":{"technicians":[],"services":["hurricane-damage-repair","roof-repair"],"problems":["hurricane-milton-roof-damage"]},"one_line_summary":"Customer was satisfied with Roofing by Curry's prompt response and fair pricing for Hurricane Milton roof damage repair.","key_phrases":["Hurricane roof damage from Milton","responded and did the job","at a good price","one less thing to worry about"]},"ChdDSUhNMG9nS0VJQ0FnTUNnN3EtUzF3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","technical_knowledge"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for arriving on time and delivering excellent quality work.","key_phrases":["on time","excellent quality work"]},"ChdDSUhNMG9nS0VJQ0FnTURBbFlya3BnRRAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["punctuality","scheduling","communication","problem_resolution"],"entities":{"technicians":[],"services":["tile-roof-repair"],"problems":["cracked-roof-tiles-from-hurricane-milton"]},"one_line_summary":"Customer had 15 cracked tiles from Hurricane Milton repaired promptly and as scheduled, though they had to request roof photos themselves.","key_phrases":["Curry came over promptly","job was done as promised","follow up with them was good","had to ask for photos of the roof"]},"ChdDSUhNMG9nS0VJQ0FnTUNnblByZHhRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for efficiency, reasonable pricing, a strong warranty, and overall trustworthiness.","key_phrases":["efficient reasonably priced","wonderful warranty","trustworthy","fix my roof anytime"]},"ChZDSUhNMG9nS0VJQ0FnTUNnLUlURkF3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["storm-damage-repair","roof-repair"],"problems":["roof-damage-from-hurricane-milton"]},"one_line_summary":"Customer chose Roofing by Curry over competitors for superior pricing and professionalism after Hurricane Milton roof damage.","key_phrases":["pricing Curry provided was superior","professionalism and quality of work met all my expectations","called several roofers","look to utilize their services in the future"]},"ChZDSUhNMG9nS0VJQ0FnTUNnckw3NmR3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality","technical_knowledge"],"entities":{"technicians":[],"services":["roof-vent-installation"],"problems":[]},"one_line_summary":"Customer praises the team for being professional, punctual, and doing excellent work on roof vents.","key_phrases":["Professional, efficient, on time","excellent job on our roof vents","Definitely recommend"]},"ChdDSUhNMG9nS0VJQ0FnTUNnckttV19nRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["shingle-reinstallation","hurricane-damage-repair"],"problems":["shingles-fell-off-due-to-hurricane"]},"one_line_summary":"Customer praises timely and courteous service for reinstalling shingles lost during a hurricane.","key_phrases":["Timely and courteous","Reinstalled new shingles","fell off from hurricane"]},"ChdDSUhNMG9nS0VJQ0FnSUR5cXJfMDVnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":["needed-new-roof-on-second-house"]},"one_line_summary":"A repeat customer chose Roofing by Curry for a second home roof based on a previous positive experience and was again satisfied.","key_phrases":["good experience with the first roof","they were my only choice for the second one","I was not disappointed with my choice"]},"ChZDSUhNMG9nS0VJQ0FnTURBejVEck5BEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Daniel","Eneudis"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the consistently solid work and polite professionalism of team members Daniel and Eneudis.","key_phrases":["solid job","great, polite team","Daniel and Eneudis"]},"ChdDSUhNMG9nS0VJQ0FnTURBNWJ6VXdnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":["Corie"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer was extremely happy with the entire team from sales to installation and found the pricing very fair.","key_phrases":["extremely happy with Curry Roofing","sales rep Corie","Pricing was very fair","would not hesitate to recommend"]},"ChZDSUhNMG9nS0VJQ0FnTURBdFoyWFdnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer was satisfied with the professional roof repair service and good communication from both the roofers and the company.","key_phrases":["completed very professionally","Good communication with the roofers","communication with the company"]},"ChZDSUhNMG9nS0VJQ0FnTURBdGF2ZUlBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the job and communication, and plans to hire again.","key_phrases":["great job","great communication","will hire again"]},"ChZDSUhNMG9nS0VJQ0FnTURBNWFyZlZnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["roofing-service"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for prompt and excellent service, calling them a wonderful company.","key_phrases":["Prompt and excellent service","Wonderful company"]},"ChdDSUhNMG9nS0VJQ0FnTURBMWRyaXhBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer briefly praised Roofing by Curry for doing a great job.","key_phrases":["great job"]},"ChZDSUhNMG9nS0VJQ0FnTURBa2ZLNkl3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","scheduling","responsiveness","professionalism"],"entities":{"technicians":[],"services":["metal-roof-installation","storm-damage-repair"],"problems":["hurricane-storm-damage"]},"one_line_summary":"Customer praises Curry Roofing for installing a quality metal roof in 2021 and responding immediately to minimal hurricane damage in 2024, completing both jobs on time.","key_phrases":["beautiful metal roof","completed within the time frame quoted","came out immediately","very minimal damage of $1000"]},"ChdDSUhNMG9nS0VJQ0FnTURBNXZfMDh3RRAB":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["roof-tile-replacement"],"problems":["wrong-roof-tile-colors-delivered"]},"one_line_summary":"Customer was mostly satisfied with the work but docked a star because the crew arrived with roof tiles that didn't match the original roof color.","key_phrases":["great job","roof tiles that were not the same as our original roof colors","only got 4 stars"]},"ChdDSUhNMG9nS0VJQ0FnTURBM0kyaXBRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roofing-repair"],"problems":["roofing-issue"]},"one_line_summary":"Customer praises the team for excellent roofing work completed quickly and says they would hire them again.","key_phrases":["Excellent work","great team of workers","very little time","will definitely use them again"]},"ChdDSUhNMG9nS0VJQ0FnSUN2emZ1eGtnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["roof-venting","roofing-installation"],"problems":["inadequate-roof-venting"]},"one_line_summary":"Customer praises Roofing by Curry for excellent workmanship, superior roof venting, and clear communication throughout the project.","key_phrases":["very communicative about when things were going to happen","workmanship was excellent","venting in the roof - way superior to what we had before","highly recommend them"]},"ChdDSUhNMG9nS0VJQ0FnTUNBbjdpLWxRRRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["communication","responsiveness","pricing","problem_resolution"],"entities":{"technicians":[],"services":["metal-panel-replacement","roof-repair"],"problems":["storm-damaged-metal-roof-panel","materials-planning-oversight","communication-follow-up-delays"]},"one_line_summary":"Customer is pleased with the final replacement of a storm-dented metal roof panel but notes communication difficulties and a materials planning oversight as areas for improvement.","key_phrases":["pleased with the final result","difficulties in communication follow-up","oversight in materials planning required my active involvement","opportunities for improvement"]},"ChZDSUhNMG9nS0VJQ0FnTUNBcjhQU0FnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["roof-leak-repair"],"problems":["roof-leak"]},"one_line_summary":"Customer had a positive experience with a leak repair on a nine-year-old roof, praising professional handling and perfect cleanup.","key_phrases":["repair a leak","almost nine year old roof","professionally handled","perfect cleanup"]},"ChdDSUhNMG9nS0VJQ0FnTUNBay1PdW93RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the crew for starting on time, completing all work to their satisfaction, and staying late to finish the job.","key_phrases":["started when they promised","didn't leave until all work was completed","staying late or finishing until they were satisfied","would recommend them highly"]},"ChZDSUhNMG9nS0VJQ0FnTUNBNjZYckFnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","cleanliness","communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for completing work on schedule, thorough cleanup, and excellent communication throughout the project.","key_phrases":["Performed work as scheduled","Completed in 2 days","cleaned up well","Communication was very good throughout the process"]},"ChZDSUhNMG9nS0VJQ0FnTUNBMjZ6QmN3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is very happy with the quality of work done by Roofing by Curry.","key_phrases":["Great work","very happy"]},"ChZDSUhNMG9nS0VJQ0FnTUNBOWY2X0xREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for great work and consistent follow-up to ensure job completion.","key_phrases":["great work","follow up with us","get the work completed"]},"ChdDSUhNMG9nS0VJQ0FnTUNBOHZHd2dBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","responsiveness","scheduling","communication"],"entities":{"technicians":["Jason","Vicki"],"services":["roof-inspection","warranty-repair","attic-inspection"],"problems":["water-puddle-in-exercise-room","roof-leak"]},"one_line_summary":"A retired USMC pilot praises Jason's credibility, responsiveness, and swift roof inspection and work order completion under a Neal Warranty claim.","key_phrases":["no nonsense credibility and trustworthiness","within a few minutes was back on the ground explaining the roof issues","within an hour he had written up the work order","one of the most pleasant and pleasurable experiences of my life"]},"ChdDSUhNMG9nS0VJQ0FnSURmOS12TGxRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["reroofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for exceptional professionalism and quality throughout a reroofing job.","key_phrases":["professional from start to finish","one of the best reroofing jobs","ever had"]},"ChdDSUhNMG9nS0VJQ0FnTUNBN3R6ZGxBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["metal-roof-installation"],"problems":[]},"one_line_summary":"Customer is satisfied with the appearance and quality of their new metal roof installation.","key_phrases":["great job","metal roof looks good"]},"ChZDSUhNMG9nS0VJQ0FnSURfdk5hbVdREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Jose"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the professionalism of all staff and specifically highlights Jose's knowledge and helpfulness, giving a 100% recommendation.","key_phrases":["very professional including office and field personnel","Jose was very knowledgeable and helpful","Please give Jose recognition","recommend Curry Roofing 100%"]},"ChZDSUhNMG9nS0VJQ0FnTUNBaXN5ZU9nEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","punctuality","pricing"],"entities":{"technicians":[],"services":["roof-repair","leak-repair"],"problems":["roof-leak-causing-damage-to-dining-room"]},"one_line_summary":"Customer praises Roofing by Curry for their superior responsiveness, on-time service, and reasonable pricing for a leak repair job.","key_phrases":["so responsive to our needs","showed up when they said they would","completed the job when they said they would","reasonable price"]},"ChdDSUhNMG9nS0VJQ0FnTUNBcFBYZy1RRRAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["punctuality","cleanliness","professionalism"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":["hurricane-damage"]},"one_line_summary":"Despite a long post-hurricane wait, the crew worked long days and did a good job cleaning up the job site.","key_phrases":["long wait because of the hurricanes","started early and worked till near dark","very good about cleaning up"]},"ChdDSUhNMG9nS0VJQ0FnSUNkLWRiRDhnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","punctuality","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Curry Roofing for clear communication, timely work, and overall professionalism.","key_phrases":["communicated their plan","no surprises","done in a timely manner","very professional company"]},"ChZDSUhNMG9nS0VJQ0FnTUNBa09DcEZBEAE":{"sentiment":"neutral","sentiment_score":0,"aspects_mentioned":["pricing","problem_resolution","scheduling"],"entities":{"technicians":[],"services":["roof-vent-flashing-replacement","roof-tile-repair","hurricane-damage-repair"],"problems":["leaking-roof-vent-flashing","lost-2-roof-tiles-after-hurricane-milton"]},"one_line_summary":"Customer had two service experiences — a successful flashing repair and a costly, delayed roof tile replacement after Hurricane Milton — leaving them with mixed overall satisfaction.","key_phrases":["great job on the vent flashing","$1100 to replace 2 roof tiles","repaired it after several months","hard to be happy about"]},"ChZDSUhNMG9nS0VJQ0FnSURfXzVXMllREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":[],"services":["roof-repair-installation"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the quality of roofing work and praises Roofing by Curry for being prompt and courteous.","key_phrases":["very pleased with the service and quality","highly recommend Curry for any roofing needs","very prompt and courteous"]},"ChdDSUhNMG9nS0VJQ0FnSURmZ3BlY3p3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","pricing","communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for their professionalism, honesty, transparent pricing, and great communication, making them her go-to roofing company.","key_phrases":["professionalism and superior work","honesty, integrity","transparent pricing","great communication"]},"ChZDSUhNMG9nS0VJQ0FnSURfdWYyOFNREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":["roof-tile-repair"],"problems":["missing-roof-tiles-after-hurricane"]},"one_line_summary":"A repeat customer praises Roofing by Curry for consistently great work and customer service after hurricane-related roof tile loss.","key_phrases":["great job and customer service","as always after every hurricane","lose a few roof tiles"]},"ChZDSUhNMG9nS0VJQ0FnSURfb1o2ZUtREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","pricing","professionalism","punctuality"],"entities":{"technicians":[],"services":["storm-damage-repair"],"problems":["minor-roof-damage-from-hurricane-milton"]},"one_line_summary":"Customer praises Roofing by Curry for exceptional pricing, clear communication, and professionalism during post-hurricane storm damage repair.","key_phrases":["communicated with us and actually did what they said","Curry's was half that of the next lowest estimate","very professional and easy to deal with","7+ times higher"]},"ChdDSUhNMG9nS0VJQ0FnSURfZ1o3NHZBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the team's professionalism and meticulous workmanship throughout the entire roofing project.","key_phrases":["professional from start to finish","amazing job","meticulous workmanship","dedication by everyone involved"]},"ChdDSUhNMG9nS0VJQ0FnSURfcHRXb2xRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":[],"services":["flat-tile-roofing"],"problems":[]},"one_line_summary":"Customer is thrilled with the beautiful white flat tile roof installation, praising the expert craftsmanship and helpful staff.","key_phrases":["beautiful white flat tile","detail work is incredible","absolute experts","staff were so helpful"]},"ChdDSUhNMG9nS0VJQ0FnSURfdk8td3RRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Tony","Doug"],"services":["roof-installation","tile-roofing"],"problems":[]},"one_line_summary":"Customer is extremely happy with their new tile roof installation, praising Tony, Doug, and the installers for professionalism and attention to detail.","key_phrases":["extremely happy with all aspects","Every stage was handled perfectly","paid special attention to every detail","Highly recommend Curry"]},"ChdDSUhNMG9nS0VJQ0FnSURfaklEM3VBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["roofing-estimate","roofing-installation"],"problems":[]},"one_line_summary":"Customer had an excellent experience from the initial estimate through the final roofing product, praising staff and results.","key_phrases":["Excellent experience","estimate, advice and final product","Great staff and great result"]},"ChdDSUhNMG9nS0VJQ0FnSURfMU8tT3Z3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["clay-roof-repair","storm-damage-repair"],"problems":["roof-damage-from-hurricane-helene","roof-damage-from-hurricane-milton"]},"one_line_summary":"Customer praises Roofing by Curry for their timely, thorough, and professional repair of clay roof damage caused by back-to-back hurricanes Helene and Milton.","key_phrases":["super efficient","thoroughly they inspected and repaired each layer","professionalism and timeliness","aftermath of back to back hurricanes"]},"ChdDSUhNMG9nS0VJQ0FnSURfNUpxWnhRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for consistently professional work, skilled roofers, and excellent office customer service.","key_phrases":["always does a professional job","skilled roofers","great customer service","office staff"]},"ChZDSUhNMG9nS0VJQ0FnSUR6eEp2ZkVnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":["Sean","Vicky"],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praises Sean and Vicky for their professionalism and prompt completion of roof repairs.","key_phrases":["very professional","completed promptly and professionally","as usual","all your assistance"]},"ChdDSUhNMG9nS0VJQ0FnSUNfZzVQM3lnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","cleanliness","courtesy","pricing","professionalism"],"entities":{"technicians":["Curry"],"services":["roof-replacement","roof-repair"],"problems":["needed-new-roof"]},"one_line_summary":"Customer chose Roofing by Curry over lower-priced competitors and was delighted with the quality materials, thorough workmanship, and excellent cleanup.","key_phrases":["excellent experience from start to finish","uses only the best materials with no corners cut","cleaned up very well around the entire perimeter","10 stars"]},"ChdDSUhNMG9nS0VJQ0FnSURmeF9HV3dRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry as professional, knowledgeable, and organized, saying they exceeded expectations.","key_phrases":["exceeded expectations","professional, knowledgeable, organized","outstanding"]},"ChdDSUhNMG9nS0VJQ0FnSUNfdXBPSzF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","problem_resolution","responsiveness","professionalism"],"entities":{"technicians":["Robbie"],"services":["roof-repair","warranty-coordination"],"problems":["roof-repair-needed-on-new-build","required-coordination-with-builder-s-warranty-department"]},"one_line_summary":"Customer praises GM Robbie for expertly handling a new-build roof repair inquiry by coordinating with the builder's warranty department.","key_phrases":["Wonderful customer service","facilitate a roof repair for my new build","follow thru to expedite the repairs asap","Couldn't been handled any better"]},"ChZDSUhNMG9nS0VJQ0FnSUNfLXUtc053EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":["roof-repair","vent-repair"],"problems":["leaking-vent"]},"one_line_summary":"Customer praises Roofing by Curry for great workers who identified and fixed a leaking vent, leaving the roof looking like new.","key_phrases":["workers were great","showed me where my vent was leaking","roof looks like new","great job"]},"ChdDSUhNMG9nS0VJQ0FnSURmbDg3eTZRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry for their efficient, hard-working crew and exceptional cleanliness on the job site.","key_phrases":["highly recommend","efficient, hard working, and did an excellent job","thorough job of keeping everything clean","never had to worry about her stepping on anything"]},"ChZDSUhNMG9nS0VJQ0FnSUNfaXBuYkZnEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-damage-requiring-repair"]},"one_line_summary":"Customer reports a recently completed roof repair with positive early results.","key_phrases":["roof repair was completed very recently","so far things have been good"]},"ChdDSUhNMG9nS0VJQ0FnSUNfLUt6WHZRRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["hurricane-damage-repair","roof-vent-repair","tile-replacement"],"problems":["hurricane-damage-to-roof-vent-and-tiles","no-matching-spare-tiles-left-by-builder"]},"one_line_summary":"Customer praises Roofing by Curry for quickly taking on a small hurricane-damage repair job that other companies declined, and for sourcing matching replacement tiles.","key_phrases":["responded quickly","no one else was interested","replacement tiles to match our roof","I'd definitely call them again"]},"ChdDSUhNMG9nS0VJQ0FnSUNfZ1BYU3p3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being quick, efficient, and delivering quality work.","key_phrases":["Quick, efficient","quality work"]},"ChZDSUhNMG9nS0VJQ0FnSURmNThMWVF3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["shingle-replacement","storm-damage-repair"],"problems":["hurricane-damage-requiring-replacement-of-approximately-one-third-of-roof","mismatched-shingles"]},"one_line_summary":"Customer praises Roofing by Curry for skilled, professional work replacing about a third of their roof after hurricane damage, including correcting mismatched shingles on the spot.","key_phrases":["excellent job on my roof","replaced the shingles that were on the truck with a more accurate shingle","no delay to get it right","conscientious, professional and highly skilled"]},"ChZDSUhNMG9nS0VJQ0FnSURmNTlTREh3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"A repeat customer reports complete satisfaction with Roofing by Curry, praising professionalism and thoroughness from quote to cleanup.","key_phrases":["Second time using Curry","totally pleased","From quote to clean up","done professionally and as advertised"]},"ChZDSUhNMG9nS0VJQ0FnSURmcGJHa093EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["problem_resolution","professionalism","communication"],"entities":{"technicians":[],"services":["roof-tile-repair"],"problems":["roof-tile-defects","original-supplier-refusing-responsibility"]},"one_line_summary":"Roofing by Curry stepped up to resolve a roof tile issue after the original supplier refused responsibility, demonstrating strong after-sale service.","key_phrases":["Curry made things right","Great after the sale service","They value their customers","company I purchased them from would not take responsibility"]},"ChZDSUhNMG9nS0VJQ0FnSURmcGZ2b1F3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a 5-star review calling Roofing by Curry the best in the business.","key_phrases":["Best in the biz"]},"ChZDSUhNMG9nS0VJQ0FnSURmMFlTTlR3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","communication","scheduling","pricing","professionalism"],"entities":{"technicians":[],"services":["storm-damage-repair","roof-leak-repair","roof-inspection-estimate"],"problems":["small-leak-that-developed-into-a-major-leak-during-hurricane-milton"]},"one_line_summary":"A new area resident praises Curry Roofing for their rapid response, quick estimation, interest-free financing, and timely repair completion following Hurricane Milton damage.","key_phrases":["unanimous recommendation from neighbors","answered the phone within a few rings","estimator was out within 3 days","interest free financing"]},"ChZDSUhNMG9nS0VJQ0FnSURmdm9mdFlREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":["Sean"],"services":["roof-patching","roof-tile-replacement"],"problems":["roof-tiles-blown-away-by-hurricane-milton"]},"one_line_summary":"Customer praises Roofing by Curry for arriving on time, performing professional roof patching and tile replacement after Hurricane Milton damage, with special thanks to Sean Best.","key_phrases":["came on time","very professional job of patching my roof","replaced roof tiles blown away by Hurricane Milton","Sean Best was an excellent helper"]},"ChdDSUhNMG9nS0VJQ0FnSURmenNlRTRBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praised Roofing by Curry for their professionalism and on-time work completion.","key_phrases":["Professional","work done on time"]},"ChZDSUhNMG9nS0VJQ0FnSURmd3NIbENnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highlights consistent communication and punctuality from Roofing by Curry.","key_phrases":["Always in communication","on time"]},"ChdDSUhNMG9nS0VJQ0FnSUNmaV9qM2tnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["roofing-service"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for their outstanding and timely service team.","key_phrases":["Best service team i ever had","speedy and on time service"]},"ChdDSUhNMG9nS0VJQ0FnSUNuNy1xdzVnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for exceptional workmanship, courteous staff, and constant communication throughout the roofing project.","key_phrases":["exceptional quality workmanship","courteous employees","communicated with me constantly","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNmeXRfUHdnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer had a great overall experience with the Roofing by Curry team.","key_phrases":["Great experience","with the team"]},"ChdDSUhNMG9nS0VJQ0FnSUNmOU9LZ3BBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","scheduling","professionalism"],"entities":{"technicians":["Tony"],"services":["roof-repair"],"problems":["damaged-roof"]},"one_line_summary":"Customer was referred by a neighbor, contacted Tony on a Saturday, and had their roof repaired ahead of schedule at a fair price.","key_phrases":["price was more than fair","repaired ahead of time","crew did a fantastic job","referred by a neighbor"]},"ChdDSUhNMG9nS0VJQ0FnSUNmbktqRHpRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["cleanliness","courtesy","punctuality"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praises the two technicians who performed the repair for being clean, courteous, and punctual.","key_phrases":["the two techs who preformed the repair are great","Very clean","courteous and punctual"]},"ChZDSUhNMG9nS0VJQ0FnSUR2dThIUFVREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","cleanliness","scheduling","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roof-installation","shingle-repair","hurricane-damage-repair"],"problems":["hurricane-damaged-shingles"]},"one_line_summary":"A loyal 8-year customer praises Roofing by Curry for solid workmanship, fair pricing, cleanliness, and prioritizing them in the schedule after hurricane damage.","key_phrases":["reliable, friendly company","their prices are fair","they leave no mess","accelerated our place in the schedule"]},"ChdDSUhNMG9nS0VJQ0FnSUR2eV9EY29RRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","communication","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["roof-repair","storm-damage-repair"],"problems":["storm-damage","wind-damage-to-roof","project-hold-ups-due-to-weather"]},"one_line_summary":"Customer was very satisfied with the quality of workmanship, consistent communication about delays, and the crew's proactive response to storm conditions.","key_phrases":["very good workmanship","always informed of any hold ups","winds crew came out before and secured the roof","very happy with the complete work"]},"ChdDSUhNMG9nS0VJQ0FnSUR2NDhQcHdnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":[],"services":["roofing-inspection"],"problems":[]},"one_line_summary":"The technician was knowledgeable and attentive to the customer's concerns.","key_phrases":["well informed","understanding of my concerns"]},"ChZDSUhNMG9nS0VJQ0FnSUR2MHJYdEZnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","pricing","professionalism"],"entities":{"technicians":["Tony"],"services":["tile-roof-repair","storm-damage-assessment"],"problems":["tile-roof-damage-from-hurricane-milton"]},"one_line_summary":"Tony from Curry impressed the customer with his friendliness, honesty, and a reasonable quote for tile roof repairs after Hurricane Milton.","key_phrases":["very friendly","honest and provided a very reasonable quote","dropped off a tile to compare or use","would hire them again"]},"ChdDSUhNMG9nS0VJQ0FnSUN2cHN6WmdRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","cleanliness","technical_knowledge"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for professional, courteous service and thorough daily cleanup with efficient, quality work.","key_phrases":["very professional, courteous","cleaned up after work each day","done efficiently & quickly with quality"]},"ChZDSUhNMG9nS0VJQ0FnSUN2NmRPdWFREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","punctuality","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the technicians for being polite, punctual, and doing a good job representing Curry Roofing.","key_phrases":["wonderful polite","did a good job","showed up on time","good representatives of Curry roofing"]},"ChZDSUhNMG9nS0VJQ0FnSUN2NGFIZ1VBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Summer"],"services":["safe-florida-home-program"],"problems":["customer-was-lost-navigating-the-safe-florida-home-program"]},"one_line_summary":"Customer Darlene praises associate Summer for her exceptional knowledge and guidance throughout the Safe Florida Home program process.","key_phrases":["helped me through the whole process","so knowledgeable and went above and beyond","I was lost with this program","we need more Summers in our work places"]},"ChdDSUhNMG9nS0VJQ0FnSUN2d2Mzbm1nRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["punctuality","problem_resolution","responsiveness","professionalism"],"entities":{"technicians":[],"services":["roof-tear-off","roof-replacement"],"problems":["multiple-leaks-after-job-completion","slow-project-timeline","unresponsive-after-final-payment"]},"one_line_summary":"Customer reports a 3-month roofing project plagued by disorganization, post-job leaks, and complete unresponsiveness after final payment.","key_phrases":["3 months to complete","multiple leaks after the job","Good luck getting ahold of anyone","after you cut the final check"]},"ChZDSUhNMG9nS0VJQ0FnSUN2dnFmTUdBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","technical_knowledge"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for their professionalism, responsiveness, and top-quality roofing work.","key_phrases":["professional in responsive","The work is top-notch","had a question","Everyone at roofing by Curry"]},"ChdDSUhNMG9nS0VJQ0FnSURwdExiQTNBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy","scheduling"],"entities":{"technicians":["Sean"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praised the friendly staff and quick turnaround, with work scheduled and completed within a week of the initial quote.","key_phrases":["Friendly Staff","scheduled and completed less than a week","Sean came to give us a quote"]},"ChZDSUhNMG9nS0VJQ0FnSUNQLXJQVURnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","scheduling","communication","technical_knowledge"],"entities":{"technicians":[],"services":["roof-installation"],"problems":["hurricane-damage"]},"one_line_summary":"Customer praises Roofing by Curry for honest pricing, keeping their promised schedule despite hurricane disruptions, and excellent workmanship.","key_phrases":["final price was the same","kept a promised schedule","despite many destructions such as a couple of hurricanes","roof was done very well and looking great"]},"ChdDSUhNMG9nS0VJQ0FnSUN2M1B6T2lBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry as the best, fairly priced roofing company that gets the job done right the first time.","key_phrases":["they are the best","fairly priced","job done right the first time","not break the bank"]},"ChZDSUhNMG9nS0VJQ0FnSUNQNG9tRFRREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry based on neighbor referrals and a great roofing job.","key_phrases":["pros did most the roofs in our neighborhood","neighbors recommended them","great job on my roof"]},"ChZDSUhNMG9nS0VJQ0FnSURQejlqVkxREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises fast, excellent roofing work at very fair prices.","key_phrases":["fast excellent service","great work","very fair prices"]},"ChZDSUhNMG9nS0VJQ0FnSURQeTYzelVREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","professionalism","technical_knowledge","courtesy","scheduling"],"entities":{"technicians":[],"services":["fascia-repair","roof-replacement"],"problems":["fascia-damage","old-roofing-needing-replacement"]},"one_line_summary":"Customer praises Roofing by Curry for prompt, professional, and knowledgeable service on both a fascia repair and a roof replacement completed five years prior.","key_phrases":["very prompt in responding","showed up at the scheduled time","professional, cordial and obviously very knowledgeable","GOOD company"]},"ChZDSUhNMG9nS0VJQ0FnSURQaFl5dkdBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","responsiveness"],"entities":{"technicians":["Summer"],"services":["roof-installation","my-safe-florida-home-program"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry after a smooth roof installation through the My Safe Florida Home program, praising communication and responsiveness.","key_phrases":["very happy with their communication and execution","responded to all my questions quickly and efficiently","beginning to end of the project","won't regret using Roofing by Curry"]},"ChdDSUhNMG9nS0VJQ0FnSURQckl5QmpnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praises the professionalism and thorough communication of the repair crew from estimate through job completion.","key_phrases":["Professional service throughout the process","from initial estimate to final job completion","kept us informed at each step","including when they were stopping for lunch"]},"ChdDSUhNMG9nS0VJQ0FnSUNQcTVpdjFRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing-repair","roofing-installation"],"problems":[]},"one_line_summary":"Customer had an excellent experience from estimate to repair/installation and highly recommends Roofing by Curry.","key_phrases":["Excellent experience","from estimate through repair/installation","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNQOC1mRV9BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","technical_knowledge"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praised the roofing crew for arriving on time and delivering excellent work.","key_phrases":["On time","excellent work"]},"ChZDSUhNMG9nS0VJQ0FnSUM5eU5tQ0JnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-damage"]},"one_line_summary":"Customer praises the team's professionalism, clear communication with photo documentation, and excellent repair work.","key_phrases":["very professional","explained everything to me","showed me pictures of the problem area","did a great job repairing it"]},"ChZDSUhNMG9nS0VJQ0FnSUNQcWJlcWZREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["leak-repair"],"problems":["roof-leak"]},"one_line_summary":"Roofing by Curry quickly found and repaired a roof leak, with two professional and polite technicians on the job.","key_phrases":["found my leak problem","repaired it in quick and timely manner","very professional and polite"]},"ChdDSUhNMG9nS0VJQ0FnSURPN0x1UDVnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","scheduling","pricing","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["hurricane-damage-repair","roof-inspection","tile-roof-repair"],"problems":["lost-tiles-in-hurricane"]},"one_line_summary":"A loyal 7-year customer had hurricane tile damage promptly assessed and repaired by Curry at a reasonable price.","key_phrases":["I only work with Curry and have been for 7 years","had a reply the day I called","very reasonable quote","came two weeks later and fixed everything"]},"ChdDSUhNMG9nS0VJQ0FnSUNQdXU3RXNBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","cleanliness"],"entities":{"technicians":[],"services":["roof-repair","roof-replacement-estimate"],"problems":[]},"one_line_summary":"Customer praised the team for arriving on time for both the estimate and repair, and for cleaning up afterward, and would consider them for a full roof replacement.","key_phrases":["on time for estimate","cleaned up after repair","would hire them for full roof replacement"]},"ChZDSUhNMG9nS0VJQ0FnSUNQLW96SlJBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"The crew arrived on time and demonstrated professionalism and experience.","key_phrases":["showed up on time","crew was experienced","very professional"]},"ChZDSUhNMG9nS0VJQ0FnSUNQNHFxZlZBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["roof-leak-repair","storm-damage-repair"],"problems":["roof-leaks-from-storms-and-hurricanes"]},"one_line_summary":"Customer praises Roofing by Curry for their prompt response and successful repair of storm and hurricane-related roof leaks.","key_phrases":["very prompt in sending out an assessor","within a couple of weeks, repaired the damages","excellent job","highly recommend their services"]},"ChdDSUhNMG9nS0VJQ0FnSUNQak9ESHR3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer gives a brief but positive review praising the installation team.","key_phrases":["Great install folks"]},"ChdDSUhNMG9nS0VJQ0FnSUNQeE83LTBBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","professionalism"],"entities":{"technicians":["Doug"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is highly satisfied with Roofing by Curry, praising Doug and his team for their punctuality, outstanding communication, and professional work.","key_phrases":["incredibly timely","Doug's communication was outstanding","keeping me informed every step of the way","reliable and professional roofing company"]},"ChZDSUhNMG9nS0VJQ0FnSUQzXzc3YllnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the roofing work and enthusiastically recommends Roofing by Curry.","key_phrases":["Amazing work","highly recommend to all","beautiful roof"]},"ChdDSUhNMG9nS0VJQ0FnSUQzb19HcGx3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","pricing","communication","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["tile-roof-installation","roof-replacement","roof-repair"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry after a professional, well-communicated tile roof installation with competitive pricing and a multi-year guarantee.","key_phrases":["new tile roof on my home","managed the project in such a way that I always knew what was happening","installers actually work for the company","multi-year guarantee for their work"]},"ChdDSUhNMG9nS0VJQ0FnSUQzM1kyZWdBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","cleanliness","professionalism"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises the crew for completing a roof replacement in two days, arriving early, and leaving no mess behind.","key_phrases":["got it done in 2 days","already there to get rocking","left no garbage behind","roof looks amazing"]},"ChZDSUhNMG9nS0VJQ0FnSUQzb2M3S0tBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge"],"entities":{"technicians":["Daniel","Carolina"],"services":["gutter-installation"],"problems":[]},"one_line_summary":"Customer is very satisfied with the professional, detail-oriented, and clean gutter installation performed by Daniel and Carolina.","key_phrases":["very satisfied with the installation of the gutters","work very professionally","attention to all the details","fast and clean"]},"ChZDSUhNMG9nS0VJQ0FnSUQzODdteklBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":["storm-damage-roof-repair"],"problems":["storm-damage-to-roof"]},"one_line_summary":"Customer is very happy with Roofing by Curry's storm damage roof work, praising their clear communication and reliable team.","key_phrases":["very happy and pleased with the roof work","storm damage","explain and document what work will be done","great team to keep my roof functioning"]},"ChdDSUhNMG9nS0VJQ0FnSUQzczkyUHpRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the roofing technicians for being professional, informative, and friendly.","key_phrases":["Professional, informative and friendly","roof technicians did our work"]},"ChdDSUhNMG9nS0VJQ0FnSUQzX29mMTlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","cleanliness","technical_knowledge"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer is very satisfied with Roofing by Curry's on-schedule roofing job, praising the helpful staff, clean worksite, excellent workmanship, and strong warranty.","key_phrases":["completed on schedule as promised","work area was kept neat and completely cleaned up","excellent workmanship","would recommend Curry to everyone"]},"ChZDSUhNMG9nS0VJQ0FnSUQzdHFDa0VBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","pricing","problem_resolution","communication"],"entities":{"technicians":[],"services":["roof-repair","roof-inspection","estimate"],"problems":["unidentified-roofing-issue-in-crawl-space"]},"one_line_summary":"Customer praises Roofing by Curry for thorough problem identification, professional service, and reasonable pricing compared to a competing company.","key_phrases":["spent an ample amount of time identifying the problem","the other company never even noticed","estimate came in at a reasonable cost","Roofing by Curry will be my first phone call"]},"ChdDSUhNMG9nS0VJQ0FnSUQzNXBET3J3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["roof-replacement","hurricane-damage-repair"],"problems":["hurricane-damage"]},"one_line_summary":"A long-term customer praises Roofing by Curry for their quick response and quality work on both full roof replacements and hurricane damage repairs.","key_phrases":["Curry has been fantastic","entire roof replacement to hurricane damage repair","always respond quickly","do great work"]},"ChdDSUhNMG9nS0VJQ0FnSUNCZzdIZHlnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","cleanliness","professionalism"],"entities":{"technicians":[],"services":["residential-roofing","fascia-repair","standing-seam-metal-roof"],"problems":["complicated-2-story-house-roof","wood-replacement-needed","barn-roof-replacement"]},"one_line_summary":"Customer praises Curry's exceptional workmanship on a complex two-story roof and barn metal roof, highlighting daily photo updates, quality fascia splicing, and thorough job-site cleanup.","key_phrases":["complicated 2 story house roof","pictures daily of their work","quality of the splices was truly amazing","magnetic sweeper to find any nails"]},"ChdDSUhNMG9nS0VJQ0FnSUQzb3FlSmp3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises the crew for arriving on time, working diligently, and completing the job exactly within the estimated 4-day timeline.","key_phrases":["on time","worked diligently the whole day","said it would take 4 days and it did","cannot recommend them enough"]},"ChZDSUhNMG9nS0VJQ0FnSUQza3ZlbmR3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["commercial-roofing","wood-rot-replacement"],"problems":["wood-rot"]},"one_line_summary":"Customer praises excellent roof installation on their office building, including wood rot replacement and great daily photo updates throughout the job.","key_phrases":["excellent job on the new roof","replaced all of the wood rot","great daily communication","with photos"]},"ChdDSUhNMG9nS0VJQ0FnSUQzb3NTTXZ3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is very satisfied with the quality of work performed by Roofing by Curry.","key_phrases":["Perfect work","Thank you!!!!!"]},"ChZDSUhNMG9nS0VJQ0FnSUMzamNiZFVREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being professional, timely, and hard working, giving a 5-star review.","key_phrases":["Professional, timely and hard working","Great job","many thanks"]},"ChdDSUhNMG9nS0VJQ0FnSUMzall1M2p3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being reliable and standing behind their work.","key_phrases":["Reliable","stand behind their work"]},"ChdDSUhNMG9nS0VJQ0FnSUMzaVk3M3pBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","pricing","problem_resolution"],"entities":{"technicians":[],"services":["hurricane-damage-repair"],"problems":["hurricane-damage"]},"one_line_summary":"Customer is very satisfied with Roofing by Curry's quick response, fair estimate, and quality hurricane repair work.","key_phrases":["great Job on my hurricane repair","quick to respond","fair estimate","Very happy with the entire process"]},"ChZDSUhNMG9nS0VJQ0FnSUMzenVIRVR3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","problem_resolution","cleanliness","communication"],"entities":{"technicians":[],"services":["water-leak-repair"],"problems":["water-leak"]},"one_line_summary":"Customer is highly satisfied with Roofing by Curry's rapid response, on-time arrival, water leak repair, cleanup, and follow-up.","key_phrases":["rapid response","arrived on schedule","fixed the water leak","great follow up"]},"ChdDSUhNMG9nS0VJQ0FnSUMzdnNpcm1RRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["roofing-service"],"problems":[]},"one_line_summary":"Christine praises Curry for being straightforward and diligent across multiple service visits.","key_phrases":["helped me several times","straightforward and dilligent","Curry has helped me"]},"ChdDSUhNMG9nS0VJQ0FnSUMzaW8ydG1nRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-damage-requiring-repair"]},"one_line_summary":"Customer praises Roofing by Curry for excellent roof repair work, professional workmanship, and friendly staff.","key_phrases":["Excellent job of repairs","Professional workmanship","friendly staff"]},"ChZDSUhNMG9nS0VJQ0FnSURYMzlHNlNREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Corey","Efren","Doug","Milton"],"services":["tile-roofing","roof-installation"],"problems":["tiles-half-laid-mid-project"]},"one_line_summary":"Customer praises the professionalism of the entire team from estimate through completion, with a stunning finished tile roof result.","key_phrases":["Professional from the estimate through completion","stacked tiles remained in place","finished result is stunning","Corey through completion with Efren and Doug"]},"ChZDSUhNMG9nS0VJQ0FnSURIbEltWkNREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","cleanliness","pricing","professionalism"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer is thrilled with her new roof installation, praising the crew's politeness, exceptional cleanup with a magnet, and the finished result ahead of a home sale.","key_phrases":["neatest roofers I have ever seen","cleaned up with the magnet every day","roof is absolutely perfect","Well Worth the cost"]},"ChdDSUhNMG9nS0VJQ0FnSURYNHNuZG5RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","scheduling","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["roof-leak-repair"],"problems":["roof-leak-in-kitchen"]},"one_line_summary":"Customer was impressed by how quickly Roofing by Curry rescheduled and completed a kitchen roof leak repair even in the aftermath of a hurricane.","key_phrases":["came out promptly","rescheduled the next week","very happy with the company and repairs","would highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURYb3RmQTB3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer had a smooth, easy experience with Roofing by Curry, praising their professional and communicative staff.","key_phrases":["easy to deal with","very professional staff","communicated with me","job well done"]},"ChdDSUhNMG9nS0VJQ0FnSURYNHQ2LW5nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the quality of the roofing work and the great communication throughout the process.","key_phrases":["beautiful job","great communication"]},"ChZDSUhNMG9nS0VJQ0FnSURYdEtQd0hnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["roof-installation"],"problems":["hurricane-damage-debris","fallen-branches","soggy-yard-limiting-access"]},"one_line_summary":"Customer praises the crew's hard work and quality results despite difficult post-hurricane conditions limiting yard access.","key_phrases":["end result looks like the pictures","worked hard and continuously","carry supplies across the yard","happy to recommend Curry's Roofing highly"]},"ChZDSUhNMG9nS0VJQ0FnSUM3aUtITEN3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["barrel-tile-roof-replacement"],"problems":[]},"one_line_summary":"Customer is highly pleased with the quality workmanship and competitive pricing of their barrel tile roof replacement.","key_phrases":["top quality workmanship","competitive price","smooth, well-run operation","highly recommend Roofing by Curry"]},"ChdDSUhNMG9nS0VJQ0FnSURYNks2aTFRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["shingle-roofing","roof-installation"],"problems":["hurricane-milton-damage","roof-integrity-after-major-storm"]},"one_line_summary":"Customer's roof installed by Roofing by Curry five years ago survived Hurricane Milton with only one bent shingle while neighboring roofs were destroyed.","key_phrases":["only 1 shingle at the peak got bent","all the neighbors shingles are floating around in my yard","everything around my house got demolished except my roof","bought my roof here 5 years ago"]},"ChdDSUhNMG9nS0VJQ0FnSURYa0thdjF3RRAB":{"sentiment":"positive","sentiment_score":0.45,"aspects_mentioned":["problem_resolution","scheduling"],"entities":{"technicians":[],"services":["roof-repair","storm-damage-repair"],"problems":["delayed-project-completion","hurricane-exposure-during-construction"]},"one_line_summary":"Customer is happy with the finished roof but notes the three-month completion timeline left them exposed between two hurricanes.","key_phrases":["final product is great","a little rough","three months and midway between two hurricanes","we were secure"]},"ChdDSUhNMG9nS0VJQ0FnSUN4MEttenBnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"A two-man crew worked a full day and delivered great results on the roofing job.","key_phrases":["two man crew","worked all day","great job"]},"ChdDSUhNMG9nS0VJQ0FnSURYbUtQN3pBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer had an excellent overall experience with Roofing by Curry.","key_phrases":["Excellent Experience"]},"ChZDSUhNMG9nS0VJQ0FnSURYd0thX1lBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Julio","Aldrid"],"services":["roof-repair"],"problems":[]},"one_line_summary":"A former roofing supervisor praises technicians Julio and Aldrid as exceptionally hardworking and diligent, going above and beyond on the job.","key_phrases":["by far the best repair men","work quite as hard and diligent","above and beyond what they are supposed to do","embodiment of 'do the right thing'"]},"ChZDSUhNMG9nS0VJQ0FnSUNYdjVmVlp3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","professionalism","pricing"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer had a smooth, positive experience from initial contact through project completion at a reasonable price.","key_phrases":["experience was great","Everything was smooth","reasonably priced","initial contact with the customer service reps"]},"ChdDSUhNMG9nS0VJQ0FnSURYd09PWGpRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Julio","Aldrid"],"services":["roofing"],"problems":["urgent-roofing-need"]},"one_line_summary":"Customer praises Julio and Aldrid for stepping up in an urgent situation and delivering great work.","key_phrases":["were awesome","helped me in a pinch","did a great job","when I needed them"]},"ChZDSUhNMG9nS0VJQ0FnSURYZ01EYkxREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for professionalism, punctuality, and quality of work.","key_phrases":["very professional","showed up on time","great job"]},"ChZDSUhNMG9nS0VJQ0FnSUNYbF9YYUJREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","punctuality"],"entities":{"technicians":["Corey","Kari"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly recommends Corey and Kari at Curry Roofing for their fast response, punctuality, and excellent work.","key_phrases":["fast response","excellent work","on time","doing everything they said they would"]},"ChdDSUhNMG9nS0VJQ0FnSUNYbDY3TC13RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["new-roof-installation"],"problems":[]},"one_line_summary":"Customer is pleased with the appearance of their new roof installed by Roofing by Curry.","key_phrases":["New roof looks great"]},"ChZDSUhNMG9nS0VJQ0FnSUNzaDh6SGRnEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["problem_resolution","professionalism","responsiveness","scheduling"],"entities":{"technicians":["Jesse","Robbie"],"services":["roof-repair","warranty-repair","ceiling-repair"],"problems":["active-roof-leaks","ceiling-damage-from-leak","delayed-warranty-callback"]},"one_line_summary":"Customer initially frustrated by a 3-week warranty scheduling delay but revised their review positively after Jesse and Robbie resolved the leaks and repaired the damaged ceiling.","key_phrases":["cannot say enough good","repaired everything plus went beyond","warranty callback to schedule for 3 weeks","company stands behind their work"]},"ChZDSUhNMG9nS0VJQ0FnSUNYOFl1X013EAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["cleanliness","communication","scheduling","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":["difficulty-reaching-a-live-person-to-schedule-an-appointment"]},"one_line_summary":"The crew did excellent work and cleaned up well, but the customer struggled to reach a live person to book an appointment.","key_phrases":["crew was very good","cleaned up well","difficulty was in reaching a live person","schedule an appointment"]},"ChZDSUhNMG9nS0VJQ0FnSURIZ3FXTEJnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Mark"],"services":["post-storm-inspection","roofing"],"problems":[]},"one_line_summary":"Customer praises seamless communication and execution, and highlights a post-hurricane inspection by project manager Mark that confirmed the roof was undamaged.","key_phrases":["top notch from communication to execution","gracious enough to do a post storm inspection","Roof was fine","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURuaDUtZ2J3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","problem_resolution","scheduling"],"entities":{"technicians":[],"services":["roof-repair","gutter-installation"],"problems":["roofing-issues","missing-gutters-on-front-of-house"]},"one_line_summary":"New homeowner praises Roofing by Curry for swiftly repairing roof warranty issues and installing gutters before hurricane season.","key_phrases":["so responsive and efficient","repaired both warranty issues","added the gutters we needed","all in advance of the hurricanes"]},"ChZDSUhNMG9nS0VJQ0FnSURucmY2dllnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Denis","Carolina"],"services":["gutter-installation"],"problems":[]},"one_line_summary":"Customers Kirk and Melanie Bell praise the quality work and easy interaction, specifically commending Denis and Carolina for their gutter work.","key_phrases":["Quality work","Easy to interact with","Denis and Carolina did wonderful on our gutters"]},"ChdDSUhNMG9nS0VJQ0FnSURuN2N1V3F3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry, praising the team as great and very reliable.","key_phrases":["Great team","Very reliable","Strongly recommended"]},"ChZDSUhNMG9nS0VJQ0FnSURubVpYM1RREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","cleanliness","communication","pricing","professionalism"],"entities":{"technicians":["Mark","Jason"],"services":["tile-roof-replacement"],"problems":["additional-plywood-replacement-needed"]},"one_line_summary":"Customer is very pleased with Roofing by Curry's tile roof replacement, praising cleanliness, communication, and accurate scheduling, with a minor cost variance for unexpected plywood replacement.","key_phrases":["accurate estimate of the time required","good about cleaning up after themselves each day","easy to reach with questions","kept us informed"]},"ChdDSUhNMG9nS0VJQ0FnSUNuaXY3V253RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","communication","professionalism"],"entities":{"technicians":["Oswaldo","Jared"],"services":["roofing"],"problems":[]},"one_line_summary":"Oswaldo and Jared delivered exceptional customer service, arriving on time, being courteous, and answering all questions professionally.","key_phrases":["epitome of great customer service","arrived on time","explained everything they were doing","go to Roofing specialist"]},"ChZDSUhNMG9nS0VJQ0FnSURueUpEMFlnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","scheduling","responsiveness"],"entities":{"technicians":["Sean"],"services":["roofing-consultation"],"problems":[]},"one_line_summary":"Customer praises Sean for his availability and responsiveness, and highlights how easy and quick it was to schedule an appointment.","key_phrases":["answered my questions at any time of the day or evening","easy to schedule an appointment","scheduled less than 2 weeks out","Highly recommended"]},"ChdDSUhNMG9nS0VJQ0FnSUNueHNfR3p3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer's new roof withstood two major storms with no issues.","key_phrases":["well done","survived Deby and Helene","no roofing problems","new roof"]},"ChZDSUhNMG9nS0VJQ0FnSUNubDRDT0l3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a brief but enthusiastic five-star endorsement of Roofing by Curry.","key_phrases":["Awesome company"]},"ChZDSUhNMG9nS0VJQ0FnSUR6b3ZEWU9REAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Danny","Sergio"],"services":["gutter-installation"],"problems":[]},"one_line_summary":"Danny and Sergio delivered great work on the customer's gutters.","key_phrases":["great job on our gutters","Danny and Sergio"]},"ChdDSUhNMG9nS0VJQ0FnSUNud1ppTHJRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["leak-repair"],"problems":["roof-leak"]},"one_line_summary":"A roof leak was quickly identified and fixed to the customer's satisfaction.","key_phrases":["roof developed a leak","identified and corrected promptly"]},"ChdDSUhNMG9nS0VJQ0FnSUNuc3JLVTN3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","pricing","responsiveness","professionalism"],"entities":{"technicians":[],"services":["roof-repair","leak-repair"],"problems":["roof-leak-on-4-year-old-roof","original-installer-unresponsive"]},"one_line_summary":"Customer with a leaking roof was ignored by the original installer but Curry quickly responded, located and repaired the leak at a great price with excellent results.","key_phrases":["located the leak","repaired my roof at a very good price","you cannot see the repair","would recommend them highly"]},"ChdDSUhNMG9nS0VJQ0FnSUNuN0l2bzdBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","cleanliness","scheduling"],"entities":{"technicians":["Isvaldo","Martinez","Jared"],"services":["roofing-repair"],"problems":[]},"one_line_summary":"Two professional workers arrived on time at 8 a.m., completed the roofing job by midday, and cleaned up thoroughly, leaving the customer very satisfied.","key_phrases":["Excellent professional workers","promptly here at 8:00 a.m.","completed the job by 12:20ish","cleaned up the mess"]},"ChdDSUhNMG9nS0VJQ0FnSUNuekwzejhRRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","problem_resolution","cleanliness","professionalism"],"entities":{"technicians":[],"services":["roof-repair","leak-repair"],"problems":["roof-leak-left-unrepaired-by-previous-contractor"]},"one_line_summary":"Customer praises Curry Roofing for promptly and cleanly repairing a long-standing roof leak that a previous contractor had failed to fix.","key_phrases":["came on time","did a good job and cleaned up","assessed the damage","recommend Curry Roofing to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSUNuckluT2JBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","punctuality","cleanliness"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-damage-requiring-repair"]},"one_line_summary":"Customer praises the team for being knowledgeable, professional, completing the roof repair promptly, and cleaning up after the job.","key_phrases":["very knowledgeable","professional and personable","got it done in a timely manner","cleaned up afterwards"]},"ChdDSUhNMG9nS0VJQ0FnSURIczZ5QW5BRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","punctuality","courtesy"],"entities":{"technicians":["Mark"],"services":["re-roofing"],"problems":[]},"one_line_summary":"Customer praises Curry's crew and supervisor Mark for their hardworking attitude, daily presence, and consistent communication throughout a re-roof project.","key_phrases":["superior job on our re-roof project","every day emails with updates of progress","felt well informed during the whole process","Curry is an excellent choice"]},"ChdDSUhNMG9nS0VJQ0FnSURIMDhlT19RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","communication","courtesy","problem_resolution"],"entities":{"technicians":["Jon"],"services":["roof-tile-repair"],"problems":["slipped-roof-tile"]},"one_line_summary":"A slipped roof tile was repaired within 3 hours, with the customer praising Jon Reese's excellent communication and customer service.","key_phrases":["slipped roof tile","within 3 hours the tile was fixed","excellent customer service","Jon was excellent to do business with"]},"ChdDSUhNMG9nS0VJQ0FnSUNTbFB1U3RRRRAB":{"sentiment":"neutral","sentiment_score":-0.2,"aspects_mentioned":["pricing","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["tile-roof-installation"],"problems":["roof-replacement-pricing-significantly-higher-than-competitors"]},"one_line_summary":"After a 3-year research process, the reviewer found Roofing by Curry's tile roof estimate to be approximately $10,000 higher than all competing companies and questions whether the premium is justified.","key_phrases":["$10,000 more than the other companies","paying for the name and the experience","kind of like throwing away money","three years to decide what company"]},"ChdDSUhNMG9nS0VJQ0FnSURIb2V1cjZBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","communication","professionalism","punctuality","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Susan praised Roofing by Curry for their responsiveness, professionalism, punctuality, and clean job site.","key_phrases":["always very responsive","kept me informed of the work","arrived on time","kept job site clean"]},"ChZDSUhNMG9nS0VJQ0FnSURIX3NDU0JREAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found Roofing by Curry easy to work with and praised their team as great people.","key_phrases":["easy to work with","great people"]},"ChZDSUhNMG9nS0VJQ0FnSURIMm9mS2Z3EAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer appreciates that the roofing crew consistently arrived on time each day.","key_phrases":["show up on time every day","nice to see workers"]},"ChdDSUhNMG9nS0VJQ0FnSURINUxYdW1BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","communication","professionalism"],"entities":{"technicians":["Jon"],"services":["roofing-repair"],"problems":["roofing-problems"]},"one_line_summary":"A close professional partner praises Jon Resse and his crews for their quick response times and excellent communication with homeowners.","key_phrases":["always very responsive and helpful","get his crews out quickly","great at communicating with the homeowners","greatly appreciate Jon and his crews"]},"ChdDSUhNMG9nS0VJQ0FnSURIeE9EdHZRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","punctuality","technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer praises competitive pricing, punctuality, skilled workmanship, and thorough cleanup, giving a strong recommendation.","key_phrases":["competitive pricing","team knew exactly what needed to be done","extremely pleased with workmanship and finished product","clean up everything after finished"]},"ChdDSUhNMG9nS0VJQ0FnSURIc1BTMV9BRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["communication","pricing","problem_resolution"],"entities":{"technicians":["Sean"],"services":["tile-roof-repair","leak-repair"],"problems":["hurricane-damage","multiple-roof-leaks","ceiling-damage"]},"one_line_summary":"Customer had a positive experience with Roofing by Curry after hurricane damage caused leaks, working remotely with Sean via photos and phone calls at a fair price.","key_phrases":["very positive experience","roof developed several leaks","all my contact was done with photos and phone calls","fair price and work"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3OTRfX0ZBEAE":{"sentiment":"neutral","sentiment_score":0.2,"aspects_mentioned":["problem_resolution","responsiveness","scheduling","communication"],"entities":{"technicians":[],"services":["roof-installation","warranty-repair","leak-repair"],"problems":["roof-leaking-after-new-installation","slow-response-to-warranty-claim","delayed-scheduling-during-hurricane-season"]},"one_line_summary":"After an initially frustrating slow response to a post-installation roof leak, Curry ultimately honored their warranty and resolved the issue within a week.","key_phrases":["stand by their work and resolved this under warranty","up to a week for them to call back","daily rain storms, hurricane season","too busy chasing new installs"]},"ChZDSUhNMG9nS0VJQ0FnSUNIdC02blVnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Henry"],"services":["roof-leak-repair"],"problems":["leaking-roof"]},"one_line_summary":"Customer praises Henry Yanez and crew for successfully repairing a leaking roof that has held up through heavy rain.","key_phrases":["addressing our leaking roof","holding up still from post torrential downpours","very honest, knowledgeable & dependable professional","can't thank Roofing by Curry enough"]},"ChZDSUhNMG9nS0VJQ0FnSUNIbjRLVUFREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer is fully satisfied with their new roof and praises the entire Roofing by Curry team for professionalism, courtesy, and seamless service from consultation to completion.","key_phrases":["very pleased with our new roof","professional team from consultation to workers to office support","everyone was so courteous","zero complaints"]},"ChZDSUhNMG9nS0VJQ0FnSUNIMzd6c1lnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being prompt, professional, and courteous.","key_phrases":["Prompt","professional and courteous","That says it all"]},"ChdDSUhNMG9nS0VJQ0FnSUNIaGI2Ym5nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer was highly pleased with the promptness, professionalism, and quality of repair work done by Roofing by Curry.","key_phrases":["pleased with the promptness","beautiful repair work","quality of work is important","would recommend them to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSUNIaFozX05REAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Oswaldo","Herran"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Oswaldo and Herran for doing a great job and describes them as courteous and hardworking, promising to refer them.","key_phrases":["Excellent Oswaldo and Herran","did a great job","Very curious and hard working","will refer them for sure"]},"ChZDSUhNMG9nS0VJQ0FnSUNIb2FublF3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","problem_resolution","communication"],"entities":{"technicians":["Augustine","Tahel"],"services":["roof-repair","leak-repair"],"problems":["roof-leak"]},"one_line_summary":"Customer praised technicians Augustine and Tahel for their professionalism and thorough repair work after a leak developed in a previously installed roof.","key_phrases":["very professional polite","before and after pictures of their work","stand by their work","had a little leak"]},"ChdDSUhNMG9nS0VJQ0FnSUNIdnJuTDlnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer had an exceptional experience from start to finish and highly recommends the company.","key_phrases":["from start to finish","EXCEPTIONAL","highly recommend","everyone involved"]},"ChdDSUhNMG9nS0VJQ0FnSUNIZ2VpeDBRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","cleanliness"],"entities":{"technicians":[],"services":["full-roof-replacement"],"problems":["rainy-weather-during-installation"]},"one_line_summary":"Customer praises the quick two-day full roof replacement completed despite rainy weather and commends the thorough cleanup.","key_phrases":["Quick job for a full roof replacement","in two days","juggled with rainy weather","Cleaned up very well"]},"ChZDSUhNMG9nS0VJQ0FnSUNIeXJXRUZnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the crew for arriving on time and doing excellent cleanup work.","key_phrases":["showed up on time","did a great job","Clean up was awesome"]},"ChZDSUhNMG9nS0VJQ0FnSUNIcExQM2RnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer praised the professional management and fast work, with the job completed in just two days.","key_phrases":["Very professional management","Staff work quickly","Job was done in 2 days"]},"ChZDSUhNMG9nS0VJQ0FnSUNIOE1tQ1pBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["cleanliness","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for clean worksite, efficiency, and completing the job in two days.","key_phrases":["terrific job","left my yard clean","efficient and easy to work with","completed in two days"]},"ChdDSUhNMG9nS0VJQ0FnSUNId05qVDNBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","punctuality"],"entities":{"technicians":["Mark"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for proactive communication and diligent teamwork led by Mark, who kept them updated daily throughout the roofing project.","key_phrases":["proactively communicated throughout the entire process","on sight most every morning before the rest of the team arrived","diligently worked through extreme heat and some rain","highly recommend Curry roofing"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3NTViYzhRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["roof-assessment","roofing"],"problems":[]},"one_line_summary":"Sandra had a positive experience with Roofing by Curry, praising their efficiency and courteousness during the roofing process and recommending them.","key_phrases":["very efficient and courteous","assessing and finalizing my roof","Will Recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3dDRPdDNRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["commercial-roofing","roof-replacement"],"problems":[]},"one_line_summary":"Curry Roofing successfully completed a large roof replacement project for River Strand Golf and Country Club.","key_phrases":["replaced roofs for River Strand Golf and Country Club","large project","Curry team did great"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3dTRySTFRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","technical_knowledge","pricing","problem_resolution"],"entities":{"technicians":["Mark"],"services":["full-roof-replacement","roof-assessment"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for excellent communication, site management by Mark, and reasonable pricing for above-code quality work throughout the entire roofing project.","key_phrases":["kept us informed the whole way","top notch service, quality and very reasonable price","higher level protection than code requirements","on top of weather, job progress, any issues uncovered"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3azdXLU53EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer reports their new roof has performed flawlessly through multiple storms over the past year.","key_phrases":["new roof has been great","done over a year ago","no problems through several storms"]},"ChdDSUhNMG9nS0VJQ0FnSURiNktLMnBnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praises excellent service and outstanding work quality, highly recommending Roofing by Curry for any roof work.","key_phrases":["Excellent service","quality of the work was outstanding","Would highly recommend","anyone needing roof work"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3dFpTSk1REAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Osualdo","Jared"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Osualdo and Jared for being great and doing a fantastic job on the roofing work.","key_phrases":["great guys","fantastic job","Osualdo & Jared"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3NjlqRVVBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer Blake praises the team for doing a great job on their roofing project.","key_phrases":["GREAT Job","Your Team"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3Nl91eUZ3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Hazel","Lewis"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises technicians Hazel and Lewis for doing a great job on the roof.","key_phrases":["great job working on the roof","Hazel and Lewis"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3NWV2OU9REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","cleanliness"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer is highly satisfied with their new roof, praising the crew's efficiency, timeliness, and cleanup.","key_phrases":["Love our new roof","Job completed on time","worked hard and fast","Picking up after themselves"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3MWJXcU5nEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","responsiveness"],"entities":{"technicians":[],"services":["roofing-consultation"],"problems":[]},"one_line_summary":"Customer praised Roofing by Curry for their fast turnaround and willingness to discuss a wide range of roofing options.","key_phrases":["great to work with","fast turn around","willing to talk through a ton of roofing options"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3N3NPemhRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Vicki","Josh","Charlie","Sean"],"services":["roof-repair"],"problems":["brand-new-roof-needed-fixing"]},"one_line_summary":"Customer praises the professionalism and personability of Vicki, Josh, Charlie, and Sean for doing a wonderful job fixing a brand new roof.","key_phrases":["wonderful personable and professional","fixing my brand new roof","wouldn't hesitate to do business with them again","wonderful job"]},"ChdDSUhNMG9nS0VJQ0FnSUQ3X0pMRHd3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","responsiveness"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-issue"]},"one_line_summary":"Customer praises Roofing by Curry for prompt, professional roof repair service even during a period of high demand.","key_phrases":["handled our roof issue without delay","arrived when promised","thorough professional job on the repair","recommend this company without any reservation whatsoever"]},"ChdDSUhNMG9nS0VJQ0FnSUM3aXBHbDBnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Sean"],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer had a seamless experience from the initial estimate by Sean through the completion of the repair.","key_phrases":["smooth as silk","from the estimate to the actual repair","everything went smooth"]},"ChdDSUhNMG9nS0VJQ0FnSUM3X0xidmxRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","cleanliness","technical_knowledge","professionalism"],"entities":{"technicians":["Sergio"],"services":["roofing-repair"],"problems":["hurricane-preparedness","roof-integrity"]},"one_line_summary":"Customer praises Sergio and his assistant for their friendliness, neatness, and competence, expressing confidence in their roof's hurricane readiness.","key_phrases":["friendly, attentive, neat and very competent","face the next hurricane safely and dry","thanks to their roofing skills"]},"ChdDSUhNMG9nS0VJQ0FnSUM3dkl6VW1BRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":["Sarabia"],"services":["roofing"],"problems":[]},"one_line_summary":"The Sarabia brothers arrived on time and completed the work efficiently.","key_phrases":["came in on time","were efficient","Brothers Sarabia"]},"ChZDSUhNMG9nS0VJQ0FnSUM3NU91NFp3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","pricing","punctuality"],"entities":{"technicians":[],"services":["roof-inspection","roof-maintenance","roof-repair"],"problems":["aging-roof","preventive-maintenance-needed"]},"one_line_summary":"Customer had a 23-year-old roof inspected and maintained by Roofing by Curry, praising their professionalism, timeliness, and reasonable pricing.","key_phrases":["completed using care and professionalism","provided a reasonable estimate","work proceeded on time","recommend Roofing by Curry with no reservations"]},"ChdDSUhNMG9nS0VJQ0FnSUM3eE5UQXZBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["punctuality","technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-damage-requiring-repair-before-hurricane"]},"one_line_summary":"Customer praises Roofing by Curry for punctual, knowledgeable service and a successful roof repair that held up through Hurricane Debby with no leaks.","key_phrases":["best experience I have ever had with a roofing company","repaired my roof a few days before Hurricane Debby","came through the Storm with no leaks","highly recommend Curry Roofing"]},"ChdDSUhNMG9nS0VJQ0FnSURid195eXZ3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":["Daniel"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Daniel and Daniel Jr. for their great teamwork, promptness, and efficiency on the job.","key_phrases":["great team","fabulous job","prompt and efficient"]},"ChdDSUhNMG9nS0VJQ0FnSURiMVpMUHR3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer had a very positive experience with Roofing by Curry from quote to completion, praising professionalism, communication, and responsiveness.","key_phrases":["friendly, professional, customer focused","Communication was great throughout","very positive","would definitely recommend them"]},"ChZDSUhNMG9nS0VJQ0FnSURiN3FIRFZ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","scheduling","pricing","punctuality"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for their professionalism, on-time arrival, reasonable pricing, and excellent communication.","key_phrases":["extremely professional","came out as scheduled","reasonable quote","communication and professionalism are top notch"]},"ChdDSUhNMG9nS0VJQ0FnSURiOU5LSzNBRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["roof-tile-replacement","new-construction-roofing"],"problems":["cracked-and-chipped-roof-tiles"]},"one_line_summary":"A crew replaced cracked and chipped roof tiles on a new construction home, impressing the customer with their hard work and courteous attitude in extreme heat.","key_phrases":["replaced them all","worked hard in the extreme heat","very polite and courteous","great customer service"]},"ChZDSUhNMG9nS0VJQ0FnSURicktHUElBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Mark"],"services":[],"problems":[]},"one_line_summary":"Customer praises Mark Oliver for being excellent and providing thorough, detailed explanations.","key_phrases":["Mark Oliver was excellent","explained everything in great detail"]},"ChdDSUhNMG9nS0VJQ0FnSURiaU5tOTF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":["Jose"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises supervisor Jose and his crew for being professional, clean, and efficient, and highly recommends them.","key_phrases":["amazing Supervisor","very accommodating","fantastic neat clean and very efficient","Recommend them to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSUNiaF9qUkJnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["cleanliness","professionalism"],"entities":{"technicians":["Charlie"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the quality work, thorough cleanup, and thanks Charlie for assistance despite working in extreme heat.","key_phrases":["awesome job and clean up","hottest days to work outside","thank you to Charlie for all your assistance"]},"ChdDSUhNMG9nS0VJQ0FnSUNiNDgtT21RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Vicki","Jesse"],"services":["roof-leak-repair","roof-inspection"],"problems":["major-roof-leak","out-of-warranty-roof"]},"one_line_summary":"Customer praises Roofing by Curry for their swift, expert, and professional handling of a major roof leak, specifically commending Vicki and technician Jesse.","key_phrases":["arranged an inspection almost immediately","found and repaired the problem","caliber, expertise, and professional way","Don't Worry, Call Curry"]},"ChdDSUhNMG9nS0VJQ0FnSUNiMDczS3hnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Jason"],"services":["roof-inspection"],"problems":["suspected-roof-issue","unrelated-home-issues-identified-during-inspection"]},"one_line_summary":"Technician Jason visited twice, honestly identified non-roof-related issues without trying to upsell, earning the customer's long-term loyalty.","key_phrases":["HONESTLY told us what the issue really was","didn't try to sell us on ANYTHING","He just told us the TRUTH","our go to roofing company from here on out"]},"ChZDSUhNMG9nS0VJQ0FnSUNiMC1LN0dBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["long-standing-roofing-problem-unresolved-by-previous-roofers"]},"one_line_summary":"A repeat customer praises Roofing by Curry for reliably resolving a longstanding roofing issue that other roofers failed to fix.","key_phrases":["Reliable quality you can count on","fixed a long standing problem other roofers left behind","used them 2 times","absolutely would again"]},"ChZDSUhNMG9nS0VJQ0FnSUNic2Vfb05REAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["metal-roof-installation","roof-removal"],"problems":[]},"one_line_summary":"Customer is very happy with both the office team and the crew who handled the old roof removal and new metal roof installation.","key_phrases":["easy to work with","removal of the old roof and installation of the new","Quality metal roof","very happy with the process and results"]},"ChZDSUhNMG9nS0VJQ0FnSUNEdm9xTVh3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the crew for arriving on time and conducting themselves as total professionals.","key_phrases":["On time","total professionals","Five stars"]},"ChZDSUhNMG9nS0VJQ0FnSUNieXFlVGZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["cleanliness","communication","professionalism","scheduling"],"entities":{"technicians":[],"services":["roof-installation","shingle-selection"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for completing a full roof installation before their vacation ended, with thorough cleanup, great shingle selection, and strong communication throughout.","key_phrases":["roof was installed before we got back","No nails or debris","appreciated the communication their team provided","very easy to deal with"]},"ChZDSUhNMG9nS0VJQ0FnSURJN2NUbFlBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","pricing","technical_knowledge"],"entities":{"technicians":["Vicki","Sean","Sergio","Josh","Junior"],"services":["solar-roof-fan-replacement","concrete-tile-roof-installation"],"problems":["fire-damage-to-solar-roof-fans"]},"one_line_summary":"Customer praises Roofing by Curry for excellent solar fan replacement and outstanding long-lasting concrete tile roof installation by a responsive and professional team.","key_phrases":["fabulous job in replacing my motorized solar roof fans","highly responsive, professional and reasonable","workmanship was superb","still looks like new"]},"ChZDSUhNMG9nS0VJQ0FnSURwNHQyZlNBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","responsiveness","technical_knowledge"],"entities":{"technicians":["Gary","Jesse"],"services":["roofing"],"problems":[]},"one_line_summary":"A 24-year professional client praises Roofing by Curry's work ethic, customer service, and overall quality, calling them the best for any roofing needs.","key_phrases":["over 24 years","work ethics, customer service response and overall quality","Roofing by Curry is your answer","The Best"]},"ChZDSUhNMG9nS0VJQ0FnSURyazlEYU53EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the crew for being polite, professional, and maintaining a clean worksite.","key_phrases":["very polite and professional","great job of keeping the workplace clean"]},"ChZDSUhNMG9nS0VJQ0FnSURyMzdQT1ZREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the roofing technician for being professional, knowledgeable, and very helpful.","key_phrases":["professional","knowledgeable","very helpful"]},"ChdDSUhNMG9nS0VJQ0FnSURyLTd1V3p3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","professionalism","punctuality","technical_knowledge"],"entities":{"technicians":[],"services":["roof-inspection","roofing-installation"],"problems":[]},"one_line_summary":"Customer praises professional workmanship, prompt completion of inspection and roofing work within two weeks, and great customer service.","key_phrases":["great customer service","quality of execution","promptly done all in 2 weeks","done very professionally"]},"ChZDSUhNMG9nS0VJQ0FnSURyX2RXaU53EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","punctuality","problem_resolution"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer was satisfied with the competitive pricing, punctual service, and smooth completion of their roofing job.","key_phrases":["Good price","on time","job done with no issues","Would recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURyNF9yX053EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Jose","Vicky"],"services":[],"problems":[]},"one_line_summary":"Customer praised the team for being kind and helpful, specifically calling out Jose, Jose Jr., and Vicky.","key_phrases":["most kind and helpful","Jose, Jose Jr. and Vicky"]},"ChZDSUhNMG9nS0VJQ0FnSURydVpLM0pnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found Roofing by Curry to be reliable and easy to work with.","key_phrases":["very reliable","easy to work with"]},"ChZDSUhNMG9nS0VJQ0FnSURyenYtalNnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","professionalism","technical_knowledge"],"entities":{"technicians":["Daniel"],"services":["vent-hood-installation","outdoor-kitchen-roofing"],"problems":[]},"one_line_summary":"Customers praise Daniel and Daniel Jr for a timely, professional vent hood installation for their outdoor kitchen, including color-matching the vent to the roof.","key_phrases":["awesome job","On time","showed me pictures of there work","painted the vent to match the roofing"]},"ChZDSUhNMG9nS0VJQ0FnSUNycXR1N0FnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for a professional job done well.","key_phrases":["Well Done","Professional Job All Way Around"]},"ChZDSUhNMG9nS0VJQ0FnSURyeklEX0NREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is highly pleased with the outstanding roofing work completed by Roofing by Curry.","key_phrases":["terrific job","very pleased","outstanding work"]},"ChdDSUhNMG9nS0VJQ0FnSUNyXzdUa2xnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","responsiveness","punctuality","problem_resolution","technical_knowledge"],"entities":{"technicians":["Sean","Josh"],"services":["roof-repair"],"problems":["roof-in-need-of-repair"]},"one_line_summary":"Customer is highly satisfied with a roof repair, praising the team's professionalism, quick response, and thorough supervision by Josh Gutierrez.","key_phrases":["came out right away","very efficient and careful","came multiple times to be sure of the work done","peace of mind that repair is done properly"]},"ChdDSUhNMG9nS0VJQ0FnSURMd05IaDZnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Juan"],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praises Juan and his brother for outstanding repair work on two separate houses and exclusively uses them for all repairs.","key_phrases":["work was the best ever","repair on my other house","no one else do any work but they"]},"ChZDSUhNMG9nS0VJQ0FnSURyd0xhM0pBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the crew for working efficiently and keeping the job site very neat.","key_phrases":["excellent job","worked efficiently","get the job accomplished","very neat"]},"ChdDSUhNMG9nS0VJQ0FnSUNydzhhQnpRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","communication","pricing"],"entities":{"technicians":["Tony","Mark","Charlie"],"services":["re-roofing","tear-off","membrane-installation","tile-delivery","tile-installation"],"problems":[]},"one_line_summary":"Customer had a seamless large-scale tile re-roofing experience with coordinated teams and professional staff from sales through final cleanup.","key_phrases":["coordinated the project seamlessly","very respectful, clean and professional","big project but everything went well","very happy with the finished product"]},"ChZDSUhNMG9nS0VJQ0FnSURaMHBIWEx3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy","problem_resolution","punctuality","pricing"],"entities":{"technicians":["Josh","Vicky","Sean","Brita"],"services":["leak-repair","vent-repair","new-construction-roofing"],"problems":["leak-around-a-vent","roof-out-of-warranty"]},"one_line_summary":"Thomas praises Josh and Vicky for their professionalism and responsiveness, and highlights Curry's goodwill repair of a post-warranty roof leak at no charge.","key_phrases":["took immediate action to rectify the situation","repaired a leak around a vent at no cost","stands behind its work with a smile","absolutely my go to roofing company"]},"ChdDSUhNMG9nS0VJQ0FnSUNycC1uYzRBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the team's professionalism and prompt, quality work, and highly recommends the company.","key_phrases":["very professional and helpful","job was done promptly and well","highly recommend them"]},"ChZDSUhNMG9nS0VJQ0FnSUNyLV9pYVdREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Craig"],"services":["roofing-service"],"problems":[]},"one_line_summary":"Customer praises Craig Beckner for outstanding customer service and considers him a valuable asset to Roofing by Curry.","key_phrases":["fantastic customer service","Curry is lucky to have him","Craig deserves a raise"]},"ChdDSUhNMG9nS0VJQ0FnSUNydTctNXRnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Josh"],"services":["outdoor-kitchen-ventilation"],"problems":[]},"one_line_summary":"Customer praises Josh and his team for great work installing a vent for an outdoor kitchen.","key_phrases":["Great job","vent for outdoor kitchen","Kudos to Josh & his team"]},"ChdDSUhNMG9nS0VJQ0FnSUNydzZTenhRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["responsiveness","scheduling","communication","professionalism"],"entities":{"technicians":["Sean"],"services":["roof-leak-repair","roof-consultation"],"problems":["roof-leak-during-rainy-season"]},"one_line_summary":"A long-term customer praises consultant Sean Best for quickly fitting them in during rainy season after discovering a roof leak.","key_phrases":["fit us in within a day","outstanding customer service","Sean Best is the Best","worked with Roofing by Curry several times over the past 10 years"]},"ChZDSUhNMG9nS0VJQ0FnSUNydy1pM0dBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry, praising the company and its staff.","key_phrases":["Great company to work with","Highly recommend","their staff"]},"ChdDSUhNMG9nS0VJQ0FnSURMbjY3QThBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["tile-roof-installation"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry for their excellent tile roof installation work.","key_phrases":["great job putting on my new tile roof","Highly recommend them for all your roofing needs"]},"ChdDSUhNMG9nS0VJQ0FnSUNyeWNfYXVnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality","cleanliness"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer had a positive roof replacement experience with professional, punctual crews who cleaned up daily and delivered great results.","key_phrases":["good experience start to finish","professional and friendly","showed when promised","new roof looks amazing"]},"ChZDSUhNMG9nS0VJQ0FnSUNydHAyWFBBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication","cleanliness"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises the Curry team for their professionalism, courteous communication throughout the roof replacement process, and impeccable cleanup.","key_phrases":["professional and courteous","kept both me and my tenant updated each step of the way","cleaned up impeccably"]},"ChZDSUhNMG9nS0VJQ0FnSUNyMHBMd2RnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","professionalism"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for great service and completing a new roof two months ahead of schedule.","key_phrases":["finished my new roof 2 months ahead of schedule","Everyone at Roofing by Curry was great","highly recommend their services"]},"ChdDSUhNMG9nS0VJQ0FnSUNycXVUOTZRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","punctuality","courtesy"],"entities":{"technicians":["Sean"],"services":["roofing-repair"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for professionalism, timely repair work, and outstanding service from rep Sean.","key_phrases":["Super Roofing Company","always very professional","do what they say they will do","Sean was awesome"]},"ChZDSUhNMG9nS0VJQ0FnSUNyd095Z0JBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality","pricing"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises a professionally completed roofing job delivered on time at a reasonable cost, with before and after photo documentation.","key_phrases":["professionally done","on time","reasonable cost","before and after photos"]},"ChZDSUhNMG9nS0VJQ0FnSURMa296aU5BEAE":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["problem_resolution","professionalism","scheduling","communication"],"entities":{"technicians":[],"services":["roof-repair","roof-installation"],"problems":["difficulty-scheduling-roof-repairs","poor-interaction-with-office-manager"]},"one_line_summary":"After a negative experience with an office manager over scheduling roof repairs, company leadership investigated and resolved the issue, restoring the customer's confidence in the company.","key_phrases":["making it right, as best they can","great values and stand by their work","very isolated experience with an office manager","outstanding company"]},"ChZDSUhNMG9nS0VJQ0FnSURMdjZEdERBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","responsiveness"],"entities":{"technicians":["Josh"],"services":["leak-repair"],"problems":["challenging-roof-leak"]},"one_line_summary":"Josh and his crew were praised for effectively resolving a difficult leak and consistently returning calls promptly.","key_phrases":["wonderful job addressing a challenging leak","always returned my calls promptly","any types of concerns","Josh and crew"]},"ChdDSUhNMG9nS0VJQ0FnSURMdjdhLTNnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Arturo"],"services":["roof-repair"],"problems":["damaged-roof"]},"one_line_summary":"Arturo and his crew were praised for being polite and doing an exceptional job fixing the roof.","key_phrases":["Arturo and his crew were awesome","Very polite","exceptional job fixing our roof","Would highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURMeDdPSlVBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","cleanliness"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer praises the professionalism, communication, and cleanliness of the entire crew from salesperson to supervisor.","key_phrases":["very professional from salesperson to crews to supervisor","kept us in the loop the entire way","very neat, clean and respectful crew","could not be happier"]},"ChZDSUhNMG9nS0VJQ0FnSURMMEo2Z1ZnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for excellent work and professionalism.","key_phrases":["Excellent work","Very professional"]},"ChZDSUhNMG9nS0VJQ0FnSURMa1kzeFlnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Jose"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises the entire team, especially Jose Bonilla's crew, for completing a quality roofing job quickly despite hot and rainy conditions.","key_phrases":["outstanding job","Jose Bonilla and his roofing crew","done fast and done well","No Worry"]},"ChdDSUhNMG9nS0VJQ0FnSURMaVlTMm9RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","scheduling","professionalism","communication"],"entities":{"technicians":["Sean"],"services":["roofing-service"],"problems":["roofing-concerns-causing-worry"]},"one_line_summary":"Customer praises Roofing by Curry for their prompt responsiveness, quick scheduling, and outstanding personalized service from Sean and his team.","key_phrases":["prompt and professional","appointment was scheduled very quickly","outstanding service","Curry most certainly did remove my worries"]},"ChZDSUhNMG9nS0VJQ0FnSURMdHZYc2JnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Cisco"],"services":["re-roofing"],"problems":[]},"one_line_summary":"Customer praises Cisco for completing two re-roofing projects seamlessly and enjoyably from start to finish.","key_phrases":["great to work with","two re roofing projects","start to finish it been a pleasure"]},"ChZDSUhNMG9nS0VJQ0FnSURMbHJYV1RnEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for professional work completed on time and recommends the company.","key_phrases":["professional job","finish on time","recommend this company"]},"ChZDSUhNMG9nS0VJQ0FnSUN6NHRxX05REAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge","communication","problem_resolution"],"entities":{"technicians":["Doug"],"services":["new-roof-installation","tile-roofing","roof-repair"],"problems":["special-tiles-requiring-ordering-and-curing-time","mortar-cleanliness-during-installation"]},"one_line_summary":"Customer is very satisfied with Roofing by Curry's new tile roof installation, praising project manager Doug Dickson and overall professionalism, while suggesting better mortar cleanup practices.","key_phrases":["one heck of a job","special tiles that needed to be ordered and made and cured","Doug Dickson was fantastic","use more preventative practices for when using the mortar"]},"ChZDSUhNMG9nS0VJQ0FnSURMOHJPdVdnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being great and offering the best prices compared to competitors.","key_phrases":["They are great","Best prices compared to other roofing companies"]},"ChdDSUhNMG9nS0VJQ0FnSUNMNXN5cWlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","responsiveness"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praises the entire service process from initial call through repair explanation as outstanding and professional.","key_phrases":["immediate follow up","explaining repairs to roofing tech","OUTSTANDING and professional","Refreshing"]},"ChdDSUhNMG9nS0VJQ0FnSUR6cTlteXNRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","punctuality","technical_knowledge"],"entities":{"technicians":["Corey","Doug","Brenda"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises the entire Roofing by Curry team, highlighting professionalism, knowledge, and timely project completion with special thanks to Corey, Doug, and Brenda.","key_phrases":["extremely professional and knowledgable","go above and beyond to answer questions","efficient and timely completion of my roof","special thanks to Corey, Doug, Brenda"]},"ChdDSUhNMG9nS0VJQ0FnSUN6MjZXMzlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Mark"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for their honesty, professionalism, and attentive supervisor Mark who managed the job without being intrusive.","key_phrases":["keep their words","conscientious and truthful","professional work","on top of everything without bothering you"]},"ChdDSUhNMG9nS0VJQ0FnSUR6dTY2T19RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality","cleanliness"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises the staff's professionalism, punctuality, and cleanup during a new roof installation and highly recommends the company.","key_phrases":["professional from the start","prompt everyday","cleaned before they left","recommend them to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSUR6dm8teURREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["roof-replacement","vent-installation"],"problems":[]},"one_line_summary":"Customer praises Curry for prompt, hard-working service and quality results on roof and vents.","key_phrases":["great job on our roof and vents","prompt, hard working","delivered quality work","would recommend them"]},"ChdDSUhNMG9nS0VJQ0FnSUR6NGRINHV3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["punctuality","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praised the crew for arriving on time and leaving the worksite clean.","key_phrases":["Came on time","Did the work","left the place clean"]},"ChZDSUhNMG9nS0VJQ0FnSUR6b2NYS2VBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-repairs-needed"]},"one_line_summary":"Customer praises the superb quality of repair work done by Roofing by Curry.","key_phrases":["Superb work","my repairs"]},"ChZDSUhNMG9nS0VJQ0FnSUN6bDlESFVBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","problem_resolution","courtesy","cleanliness"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["damaged-roof"]},"one_line_summary":"Customer reports excellent, prompt roof repair service with a spotless job site and a very pleasant experience overall.","key_phrases":["Excellent response and service","Roof fixed promptly and well","left job site spotless","Very satisfied in all respects"]},"ChZDSUhNMG9nS0VJQ0FnSUN6aDV2X1dnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","scheduling"],"entities":{"technicians":[],"services":["skylight-replacement"],"problems":["cracked-skylight"]},"one_line_summary":"Customer had a cracked skylight replaced quickly and professionally by Roofing by Curry in under a week.","key_phrases":["easy process","less than one week","cracked skylight replaced","professional workers"]},"ChdDSUhNMG9nS0VJQ0FnSUN6aDV5TzJBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","punctuality","professionalism"],"entities":{"technicians":[],"services":["roof-repair","roof-replacement"],"problems":[]},"one_line_summary":"A long-time customer praises the rep's detailed pricing, the repair team's punctuality, and expresses full trust in Roofing by Curry for future work.","key_phrases":["priced and detailed the work needed","showed up on time","very pleased with all aspects","replaced my roof ten years ago"]},"ChZDSUhNMG9nS0VJQ0FnSUN6eGJ2akRREAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer reports the entire roofing project went very smoothly.","key_phrases":["all went very smoothly"]},"ChdDSUhNMG9nS0VJQ0FnSUN6aGRQRTRBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer was highly impressed with the seamless process, knowledgeable staff, and efficient crew at Roofing by Curry.","key_phrases":["process transitioned seamlessly","knowledgeable & courteous staff","impressed with the efficiency","hard working crew"]},"ChdDSUhNMG9nS0VJQ0FnSUNPdDhQa2pRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","pricing"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praised the prompt response and transparent, predictable final billing.","key_phrases":["prompt response","no surprises on final bill"]},"ChdDSUhNMG9nS0VJQ0FnSUN6LU42U3dBRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["communication","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for their organization, strong process controls, contract adherence, and good communication, resulting in a satisfactory roof installation.","key_phrases":["very well organized company","strong process controls","adhere to their contract","very good at communication"]},"ChdDSUhNMG9nS0VJQ0FnSUN6dUp2WTNBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Summer"],"services":["tile-roof-installation","mysafeflhome-grant-assistance"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for excellent work on a new tile roof and outstanding help from Summer navigating the MySafeFLHome grant process.","key_phrases":["new tile roof","excellent workers, excellent support staff","Summer was a huge help","MySafeFLHome grant"]},"ChZDSUhNMG9nS0VJQ0FnSUNUdjV2UU93EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"A long-term repeat customer praises Roofing by Curry for consistently positive, no-surprise experiences across multiple homes and rental properties.","key_phrases":["utilized Curry numerous times over the years","own homes as well as rental properties","No surprises","always provide a positive experience"]},"ChdDSUhNMG9nS0VJQ0FnSUN6dUlhTjlRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises excellent service and confirms work was completed as promised.","key_phrases":["Excellent customer service","labor was done as promised"]},"ChZDSUhNMG9nS0VJQ0FnSURUeDRDc0tnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy","responsiveness"],"entities":{"technicians":["Sean","Doug","Vicky"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises the entire Roofing by Curry team for quality work, courteous crew, attentive project management, and helpful office support.","key_phrases":["Sean Best is the Best","crew was quick courteous and did a quality job","available to answer any questions or concerns","helpful every time I called"]},"ChdDSUhNMG9nS0VJQ0FnSURUeDh5NmhRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","punctuality","pricing","professionalism"],"entities":{"technicians":["Shawn","Mark"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for a smooth, courteous, punctual, and fairly priced roof replacement experience.","key_phrases":["amazing job replacing my roof","kind, courteous, and very punctual","extremely fair and competitive","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNkeHRpYWRREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","professionalism","cleanliness"],"entities":{"technicians":["Jose","Becki","Corey"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Two veterans are thrilled with their new roof, praising the careful crew, ongoing progress updates from Jose, and support from Becki and Corey.","key_phrases":["roofing crew was very careful","kept us completely informed and sent progress photos","neighbors love our new look","made 2 veterans very happy"]},"ChdDSUhNMG9nS0VJQ0FnSURULTRxQzdBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality","pricing"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for their professionalism, timeliness, quality work, and reasonable pricing, and would recommend them.","key_phrases":["very professional and timely","really good job","pricing was very reasonable","definitely recommend them"]},"ChZDSUhNMG9nS0VJQ0FnSURUaDg2ZFJBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for their professionalism, great communication, and responsiveness.","key_phrases":["Very professional","great communication","Responsive"]},"ChdDSUhNMG9nS0VJQ0FnSURZaXRuRDZ3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for excellent work and timely service.","key_phrases":["excellent work","very timely","Curry roofing"]},"ChdDSUhNMG9nS0VJQ0FnSUNUMll6ZjJRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","cleanliness","communication"],"entities":{"technicians":["Tony"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises the entire Curry staff, particularly sales agent Tony Nichols, for a stress-free roof replacement with excellent cleanup and beautiful results.","key_phrases":["fabulous entire staff","why worry call Curry","protected our landscaping and cleaned up each day","beyond 5 stars"]},"ChdDSUhNMG9nS0VJQ0FnSURqX3NDQnpnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","cleanliness","pricing","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praised the technicians' knowledge, precision, cleanliness, and transparent pricing with no surprises.","key_phrases":["Very knowledgable","Techs were percise","clean up was a breeze","Price was what they said and nothing more"]},"ChZDSUhNMG9nS0VJQ0FnSURqbExxV0JnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["gutter-installation"],"problems":[]},"one_line_summary":"Customer had gutter work done and was very satisfied with the professional crew and the final result.","key_phrases":["very professional","end result was fantastic","exactly what I was expecting","recommend Curry for any Roof or Gutter needs"]},"ChdDSUhNMG9nS0VJQ0FnSUNqeDktOXFnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","professionalism","communication"],"entities":{"technicians":["Summer"],"services":["roof-replacement","my-safe-florida-program"],"problems":[]},"one_line_summary":"Customer praised Roofing by Curry for seamlessly guiding them through the My Safe Florida program, covering nearly 40% of their new roof cost.","key_phrases":["my safe Florida program","paid for almost 40 percent of our new roof","scheduled and completed quickly","great to work with"]},"ChZDSUhNMG9nS0VJQ0FnSUNqczZ2a0FnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","cleanliness","scheduling"],"entities":{"technicians":["Summer"],"services":["roof-installation","mysafeflorida-program"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for professionalism, excellent communication from Summer in the office, quality roofing work, and thorough cleanup.","key_phrases":["efficient and professional","handled everything from start to finish","stayed on top of communication","Summer deserves a vacation and a huge bonus/raise"]},"ChdDSUhNMG9nS0VJQ0FnSUNqbmZLbmhRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["cleanliness","professionalism","communication"],"entities":{"technicians":["Tony","Summer"],"services":["roof-installation","invoice-processing","my-safe-florida-home-program"],"problems":[]},"one_line_summary":"Customer praises Tony's sales service, the crew's cleanup, and Summer's handling of invoices and My Safe Florida Home requirements.","key_phrases":["Tony was great with initial sales","roofing crew cleaned up very well","Summer was great dealing with invoices","My Safe Florida home requirements"]},"ChZDSUhNMG9nS0VJQ0FnSUNqbWVmd2RnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism","punctuality"],"entities":{"technicians":["Summer"],"services":["my-safe-florida-program","roofing"],"problems":[]},"one_line_summary":"Customer praises the entire experience, highlighting Summer's exceptional knowledge and support through the My Safe Florida program and a smooth three-day roof job.","key_phrases":["got the job done in three days","would have been lost without their help","so much understanding and knowledge and patience","truly cares for her customers"]},"ChZDSUhNMG9nS0VJQ0FnSUNqekt6WlZ3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution","punctuality"],"entities":{"technicians":["Jose"],"services":["leak-repair"],"problems":["small-roof-leak"]},"one_line_summary":"Two technicians successfully resolved a common development roof leak in a timely manner.","key_phrases":["small leak common in the development","worked through the issue","completed the repair in a timely manner","No more leak"]},"ChZDSUhNMG9nS0VJQ0FnSUREcjVYQVhBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism"],"entities":{"technicians":["Josh"],"services":["leak-repair","plywood-replacement"],"problems":["roof-leak","improperly-repaired-leak-by-previous-contractor","additional-hidden-leak"]},"one_line_summary":"Josh and the team went above and beyond to correctly repair two roof leaks, including one missed by a previous contractor.","key_phrases":["repaired a leak another company would NOT repair correctly","found another leak and repaired both","went the extra mile to do the job right","Great work.. Great employees... Great Company"]},"ChZDSUhNMG9nS0VJQ0FnSUREOTh1amRREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","problem_resolution","cleanliness","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["leak-repair","vent-painting"],"problems":["roof-leaks","mismatched-vent-colors"]},"one_line_summary":"The repair crew exceeded expectations by arriving on time, fixing leaks, cleaning up, and color-matching vents.","key_phrases":["went above and beyond my expectations","arrived on time","repaired leaks","took paint sample of old vent to match color"]},"ChdDSUhNMG9nS0VJQ0FnSUREdV9xVC13RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","pricing","responsiveness","courtesy"],"entities":{"technicians":[],"services":["roofing-repair"],"problems":[]},"one_line_summary":"Customer was satisfied with the prompt, courteous, and efficiently completed small roofing job at a reasonable price.","key_phrases":["came out promptly","reasonable quote","showed up on time","courteous and efficient"]},"ChdDSUhNMG9nS0VJQ0FnSUREbTlmM25BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["roof-leak-repair","rotted-wood-replacement"],"problems":["roof-leak-around-stove-vent","rotted-wood-from-prior-heavy-rains"]},"one_line_summary":"The team arrived on time and thoroughly resolved a roof leak around the stove vent, including replacing rain-damaged rotted wood.","key_phrases":["arrived on time","spent considerable time fixing the roof leak","replacing rotted wood from prior heavy rains","around the stove vent"]},"ChZDSUhNMG9nS0VJQ0FnSUREOWJyS1hBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","punctuality","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"The team completed roof repairs on time with an accurate estimate.","key_phrases":["great job with the repairs","estimate was right on","completed timely"]},"ChdDSUhNMG9nS0VJQ0FnSUREb2Ita3pRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":["Sean","Sergio","Vicki"],"services":["roof-repair"],"problems":["roof-failure-on-3-year-old-roof"]},"one_line_summary":"Customer praises the experienced and professional team at Roofing by Curry for successfully diagnosing and repairing a roof failure on a 3-year-old roof.","key_phrases":["very experienced and professional","pleasant to work with","answered all my questions relative to determining the root cause","definitely recommend Curry"]},"ChdDSUhNMG9nS0VJQ0FnSURENW9DUG9nRRAB":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["professionalism","communication","pricing","technical_knowledge","responsiveness","scheduling"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer had a positive overall experience with professional installation and good follow-up, but noted a language barrier during install and top-end pricing.","key_phrases":["Quality materials","Professional installation","Bit of a language barrier during install","Pricing at top end of the market"]},"ChdDSUhNMG9nS0VJQ0FnSUNEMzdDX3lnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","scheduling","professionalism","cleanliness","courtesy"],"entities":{"technicians":["Daniel"],"services":["roofing-installation"],"problems":[]},"one_line_summary":"A repeat customer praises the estimate process, scheduling, and the father-son roofing crew Daniel and Daniel for their excellent, respectful, and thorough work.","key_phrases":["Very pleased with the estimate, scheduling and work execution quality","Father/Son roofing crew Daniel and Daniel were excellent","Respectful, friendly, and cleaned up thoroughly","highly recommend them"]},"ChdDSUhNMG9nS0VJQ0FnSUNEcTluRGx3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","pricing","scheduling","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["roof-replacement","materials-upgrade","workmanship-warranty"],"problems":["out-of-state-property-management","last-minute-color-change","getting-house-back-on-market"]},"one_line_summary":"An out-of-state property owner praises Roofing by Curry for their professionalism, competitive pricing, flexible color change, superior warranty, and fast project completion.","key_phrases":["upgraded to Ultra HD version for the same price","change the color of the roof just a week before","from start to finish it barely took anytime at all","workmanship warranty couldn't be matched by competitors"]},"ChdDSUhNMG9nS0VJQ0FnSUNENl8zeTBBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["roof-installation","my-safe-florida-home-submittal"],"problems":[]},"one_line_summary":"Customer praises competitive pricing, attentive staff, assistance with My Safe Florida Home submittals, and an impeccable roofing crew.","key_phrases":["Very Competitive pricing","Every staff member was attentive and helpful","Very helpful with My Safe Florida Home submittals","The roofing crew was impeccable"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5cmJ1dTJRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jessy"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Jessy and his helper as a fantastic team representing the best of Curry Roofing.","key_phrases":["fantastic team","representing the best","Jessy and a young helper"]},"ChZDSUhNMG9nS0VJQ0FnSUNEcGItU2VBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","technical_knowledge","cleanliness","professionalism","communication"],"entities":{"technicians":["Osvaldo","Jared"],"services":["roof-leak-repair"],"problems":["roof-leak"]},"one_line_summary":"Customer praises Roofing by Curry for honest assessment, fair pricing, efficient roof leak repair by Osvaldo and Jared, and meticulous cleanup.","key_phrases":["honest about the repairs needed","offered solutions at a good price","performed the repair efficiently","cleaned up meticulously afterwards"]},"ChZDSUhNMG9nS0VJQ0FnSUNEd1l6S1F3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","cleanliness","courtesy","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["wet-roof-requiring-drying-before-work-could-begin"]},"one_line_summary":"Customer praises the crew for arriving on time, keeping the work area clean, and being polite throughout the entire process from estimate to completion.","key_phrases":["arrived on time","no mess","very polite","would use them again"]},"ChZDSUhNMG9nS0VJQ0FnSUNEX29DTUF3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","cleanliness"],"entities":{"technicians":["Daniel"],"services":["gutter-installation"],"problems":[]},"one_line_summary":"Customer Richard Shaw was highly satisfied with Roofing by Curry's gutter division, praising installers Daniel and his son for their professionalism, attentiveness, and clean work.","key_phrases":["excellent job","very conscientious","listened to my concerns","cleaned up well"]},"ChZDSUhNMG9nS0VJQ0FnSUNEOHBEMGJnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-leak"]},"one_line_summary":"Customer is delighted that the roof repair successfully passed the rain test with no leaking.","key_phrases":["Friendly and great work","rain test is scheduled for Thursday night","didn't have to put towels on the floor","I'm sure Curry will pass"]},"ChdDSUhNMG9nS0VJQ0FnSUNEM3JiT3JnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","problem_resolution"],"entities":{"technicians":["Juan","Jose"],"services":["roof-repair"],"problems":["damaged-roof-area"]},"one_line_summary":"Technicians Juan and Jose professionally repaired the damaged roof and kept the worksite immaculate each day.","key_phrases":["kind efficient, professional","repaired the damaged area","cleaned up the area and left it immaculate","each day after working"]},"ChdDSUhNMG9nS0VJQ0FnSUNEaHN2UmhRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","problem_resolution"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises timely appointments and smooth, problem-free work completion.","key_phrases":["appointments were kept in a timely manner","work completed without a hitch"]},"ChdDSUhNMG9nS0VJQ0FnSUNEM0pmLXJnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","professionalism","pricing"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for always being on time, having courteous and professional workers, and offering competitive pricing.","key_phrases":["Always on time","courteous and professional workers","Competitive pricing"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5MDdXX0dREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience with Roofing by Curry.","key_phrases":["great experience"]},"ChdDSUhNMG9nS0VJQ0FnSUQ5dGEtRXJBRRAB":{"sentiment":"positive","sentiment_score":0.78,"aspects_mentioned":["problem_resolution","punctuality"],"entities":{"technicians":["Sean"],"services":["tile-roof-repair","leak-repair"],"problems":["leak-in-12-year-old-tile-roof"]},"one_line_summary":"Sean Best quickly diagnosed a tile roof leak and a crew resolved the problem within a few days.","key_phrases":["quickly found the problem","12 year old tile roof","two man crew came out and fixed the problem"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5emFHX0V3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the team for doing an excellent job and responding quickly.","key_phrases":["Excellent Job","coming so quick"]},"ChZDSUhNMG9nS0VJQ0FnSUQ5d2N2NFZ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","communication","scheduling","technical_knowledge","pricing"],"entities":{"technicians":["Corey"],"services":["roof-installation","estimate"],"problems":[]},"one_line_summary":"Customer praises the team's responsiveness, professionalism, and honest communication, with a special shoutout to estimator Corey for his detailed, pressure-free approach.","key_phrases":["responsive, professional, and amazing","honest about their production timeline","worked around my schedule","accurate and detailed information without pressuring me"]},"ChZDSUhNMG9nS0VJQ0FnSUM5XzZiR1VnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roof-repair","re-roofing"],"problems":[]},"one_line_summary":"Customer is highly satisfied with Curry's skilled and professional crew and plans to use them again for future repairs and a full re-roof.","key_phrases":["very pleased with all aspects","highly skilled people who inspire confidence","take pride in their work","Curry is at the top of my list"]},"ChdDSUhNMG9nS0VJQ0FnSUM5X2VTUTZ3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","communication"],"entities":{"technicians":[],"services":["tile-roof-replacement"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry for their tile roof replacement, praising daily cleanup and great communication throughout the job.","key_phrases":["great job replacing my tile roof","cleaned up every night after working all day","great communication with what was going on","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUM5c2ZHQUZREAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer is cautiously optimistic after installation, praising the hardworking crew and professional sales rep while awaiting the first rain test.","key_phrases":["crew worked hard","sales rep was very professional","next powerful rain storm will be the test","everything seems good for now"]},"ChZDSUhNMG9nS0VJQ0FnSUM5dW9femJREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Cisco"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer gives high praise to Cisco Cifuentes for being friendly, professional, and understanding throughout the roofing work.","key_phrases":["making every thing prefect","He is amazing","friendly, professional and understanding","highly recommend and appreciate all of their hard work"]},"ChZDSUhNMG9nS0VJQ0FnSURkdjltNFpnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","cleanliness","professionalism"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":["time-crunch-for-insurance-deadline"]},"one_line_summary":"A repeat customer praises Curry for accommodating a tight insurance deadline, working long hours, and leaving the property spotless.","key_phrases":["second time we used Curry","worked with us to complete the work in time","worked from dawn to dark","left our property as clean as before they came"]},"ChdDSUhNMG9nS0VJQ0FnSURkdTRXYXZnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","pricing"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being competent, efficient, courteous, and fairly priced.","key_phrases":["competent","efficient","courteous","fairly priced"]},"ChdDSUhNMG9nS0VJQ0FnSURkdmRpa19RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["leak-repair","roof-repair"],"problems":["small-roof-leak-that-was-tricky-to-locate"]},"one_line_summary":"Customer praises Roofing by Curry for their reliability, fair pricing, and persistence in finding and fixing a tricky roof leak.","key_phrases":["reliable, professional and fair with pricing","tricky to find","stuck with it until the location was identified and repaired","treat you the same whether you have a tiny leak or are putting on a whole new roof"]},"ChdDSUhNMG9nS0VJQ0FnSURkX2ZlaGhRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jason"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry as a great and honest company, specifically thanking Jason for his help.","key_phrases":["great and honest roofing company","Thanks Jason for all your help"]},"ChZDSUhNMG9nS0VJQ0FnSURkbGF2bFh3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Donna highly recommends Roofing by Curry based on consistently great work.","key_phrases":["always done a great job","recommend this company all the time"]},"ChdDSUhNMG9nS0VJQ0FnSURkNWM2MTl3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for professionalism and an excellent job.","key_phrases":["Very professional","Excellent job"]},"ChdDSUhNMG9nS0VJQ0FnSURkeXVxZm9BRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","communication","responsiveness","technical_knowledge"],"entities":{"technicians":[],"services":["roof-inspection","tile-repair","leak-repair"],"problems":["broken-tiles","roof-leaks"]},"one_line_summary":"A former HOA president praises Roofing by Curry for years of reliable tile repair and leak resolution across 15 buildings and his personal home.","key_phrases":["fantastic 10 day project","always on time, very personable and professional","always returned my urgent calls","make them your first call"]},"ChZDSUhNMG9nS0VJQ0FnSURkbXAtREpREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is very pleased with Roofing by Curry's prompt, honest, and excellent roofing service and highly recommends them.","key_phrases":["prompt honest and excellent service","great workers and fine office staff","highly recommend this company","will definitely contact them in the future"]},"ChZDSUhNMG9nS0VJQ0FnSURkX0xDUFVREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["roofing-estimate","roofing-installation"],"problems":[]},"one_line_summary":"Customer praises the entire team for efficiency and professionalism throughout the estimate, work, and follow-up process.","key_phrases":["efficient and professional","follow up afterwards","Definitely recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNkMnBhcnZRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","responsiveness","scheduling"],"entities":{"technicians":[],"services":["roof-inspection","roof-repair"],"problems":["roof-damage"]},"one_line_summary":"Despite being a busy contractor, Roofing by Curry quickly scheduled an inspection and repaired roof damage in a professional manner.","key_phrases":["Very professional","quickly found time","inspect and repair damage","busy contractor"]},"ChdDSUhNMG9nS0VJQ0FnSUNkNUxPWW9BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"David had a positive experience with Roofing by Curry, praising their communication and on-site work.","key_phrases":["Great people","Great communication and work on site","Would recommend in the future"]},"ChZDSUhNMG9nS0VJQ0FnSUR0NS1TbmRREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is very pleased with Roofing by Curry's excellent service and appreciates being kept informed throughout the process.","key_phrases":["Excellent service","great job","office keeps you informed","very pleased"]},"ChdDSUhNMG9nS0VJQ0FnSUR0MTgtVV9BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","scheduling","courtesy"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for quality work, consistent schedule communication, and a pleasant working relationship.","key_phrases":["job well done","always kept us informed about schedule","very pleasant to work with"]},"ChdDSUhNMG9nS0VJQ0FnSUR0eGZyaV9RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","scheduling","problem_resolution"],"entities":{"technicians":[],"services":["full-roof-replacement","roof-estimate"],"problems":["full-roof-replacement-needed"]},"one_line_summary":"Customer had a seamless and stress-free full roof replacement experience and highly recommends Roofing by Curry despite slightly higher pricing.","key_phrases":["whole roof replaced","company actually does what they promise","a little more expensive","no worries, no stress"]},"ChdDSUhNMG9nS0VJQ0FnSUR0MFBUMV93RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","cleanliness","problem_resolution"],"entities":{"technicians":[],"services":["full-roof-replacement","tile-roofing","water-barrier-installation","plywood-underlayer-replacement"],"problems":["roof-leaks","damaged-plywood-underlayers","worn-old-tiles"]},"one_line_summary":"Customer had their entire roof replaced, praising the crew's craftsmanship, thorough removal of damaged materials, effective water barrier installation, and daily site cleanup.","key_phrases":["whole roof replaced","good craftsmanship and care","water barrier layer held up great in heavy rainstorms","daily cleanup of site was very good"]},"ChdDSUhNMG9nS0VJQ0FnSUR0bFBfbXd3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","scheduling","punctuality","technical_knowledge","professionalism","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises every step of the experience from the initial call to on-time arrival, thorough work, and clean-up.","key_phrases":["so knowledgeable and patient","arrived exactly on time","completely thorough","cleaned up afterward"]},"ChdDSUhNMG9nS0VJQ0FnSUR0OU5lQTJBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for outstanding work at a fair and reasonable price.","key_phrases":["outstanding","fare and reasonable price"]},"ChdDSUhNMG9nS0VJQ0FnSUN0cWRYMW93RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":["Josh"],"services":["support-beam-replacement","roof-replacement"],"problems":["rotted-support-beams","20-years-of-weather-and-rain-run-off-damage"]},"one_line_summary":"A repeat customer praises Josh Gutierrez's crew for excellent work replacing rotted support beams and thorough cleanup.","key_phrases":["3rd experience with Roofing by Curry","replace some support beams rotted out by 20 years","did a great job and cleaned up nicely","wholeheartedly endorse them"]},"ChdDSUhNMG9nS0VJQ0FnSUN0ak5QRy13RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","cleanliness"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer is extremely impressed with Roofing by Curry's organized, courteous crew, efficient teamwork, daily cleanup, and the dramatically improved appearance of their new roof.","key_phrases":["goes above and beyond","clean up at the end of each day","covered all my plants to keep them safe","the best of the best"]},"ChdDSUhNMG9nS0VJQ0FnSUN0Z3AyZ3h3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","technical_knowledge","problem_resolution"],"entities":{"technicians":["Arturo","Augusto"],"services":["tile-roof-repair","leak-repair"],"problems":["roof-leak-above-bathroom-caused-by-hurricane","chipped-tile-discovered-during-inspection"]},"one_line_summary":"After hurricane damage caused a bathroom leak, Roofing by Curry's technicians Arturo and Augusto delivered professional, thorough tile roof repairs, impressing the homeowners with their craftsmanship and work ethic.","key_phrases":["highly professional proposal","methodical repair of the leak","Master craftsmen coupled with a strong work ethic","walked the rest of the roof"]},"ChZDSUhNMG9nS0VJQ0FnSUROc19QT1pREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","punctuality","courtesy","cleanliness","technical_knowledge","pricing","scheduling"],"entities":{"technicians":["Oscar"],"services":["tile-roof-installation","roof-tearoff","dry-in","storm-damage-repair"],"problems":["full-tile-roof-replacement","storm-damage-repair"]},"one_line_summary":"A highly satisfied customer praises Curry's professional tile roof installation, highlighting crew quality under Oscar, careful property protection, artistic tile work, and competitive pricing.","key_phrases":["they are artists carefully mixing the tile colors","masked everything around the house not damaging any of the landscaping","I don't give out recommendations lightly","prices were in line with all of the other quotes"]},"ChdDSUhNMG9nS0VJQ0FnSUROelp6azlBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","punctuality","technical_knowledge","communication","cleanliness","pricing","problem_resolution","courtesy"],"entities":{"technicians":["Corey","Cisco","Mathew","Dan","Daniel"],"services":["roof-replacement","soffit-repair","fascia-repair"],"problems":["hurricane-ian-roof-damage","soffit-and-fascia-damage"]},"one_line_summary":"After Hurricane Ian damaged his home, the customer chose Roofing by Curry for a full roof, soffit, and fascia replacement, praising every team member for professionalism, cleanliness, and on-budget delivery.","key_phrases":["came in on budget","left no debris behind cleaning the area each day","outstanding job completion with excellent looking results","friendly, courteous, professional, helpful, and respectful"]},"ChZDSUhNMG9nS0VJQ0FnSUMxbXFqVEJ3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for their excellent and professional work.","key_phrases":["great to work with","excellent and professional job"]},"ChdDSUhNMG9nS0VJQ0FnSUNOdGVIbjFnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer says Roofing by Curry fully met expectations, praising their professionalism, punctuality, and meticulous work.","key_phrases":["Fully met expectations","Professional, courageous, punctual","got the job done right","meticulous"]},"ChdDSUhNMG9nS0VJQ0FnSUNObWEzbzBBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","pricing","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-leak"]},"one_line_summary":"Customer praises professional service, fair pricing, and quick repair that has successfully held up through several days of rain.","key_phrases":["fair market price","repair finished quickly","rained 3 of the last 4 days and no leaks","Professional"]},"ChZDSUhNMG9nS0VJQ0FnSURCcGFPUEZREAE":{"sentiment":"negative","sentiment_score":-0.35,"aspects_mentioned":["communication","responsiveness","professionalism","technical_knowledge","scheduling","problem_resolution"],"entities":{"technicians":[],"services":["roof-replacement","gutter-installation","final-inspection"],"problems":["7-month-delay-in-roof-replacement","supply-chain-issues","lack-of-communication-and-follow-up","mismatched-replacement-tiles","no-notification-of-final-inspection-or-gutter-installation-timeline"]},"one_line_summary":"Customer praises the quality of work but is highly dissatisfied with poor communication, long delays, and lack of transparency throughout the project.","key_phrases":["follow up and communications are horrible","2.5 month delay after waiting 4 months","workers were excellent management is horrible","used replacement tiles in rear, probably ran out, not a match"]},"ChdDSUhNMG9nS0VJQ0FnSUNOaElYUndnRRAB":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["responsiveness","scheduling","communication"],"entities":{"technicians":[],"services":["roof-assessment"],"problems":["unable-to-schedule-a-roof-assessment","no-callback-after-repeated-messages","delayed-initial-response"]},"one_line_summary":"Customer could not get a response or callback after repeated attempts to schedule a roof assessment.","key_phrases":["wish I could meet with a representative","message only after many days","not heard back after repeated messages","not a very effective way to grow business"]},"ChdDSUhNMG9nS0VJQ0FnSUNOaE1MQWxnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for fast response, professionalism, and smooth job completion.","key_phrases":["quick to respond","professional","completed job without issues"]},"ChZDSUhNMG9nS0VJQ0FnSUNOMk52M1JnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","pricing","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-damage-requiring-repairs"]},"one_line_summary":"Customer praises Roofing by Curry for their thorough assessment, solid estimate, and successful completion of necessary roof repairs.","key_phrases":["provided a solid estimate","took care of my necessary repairs","Highly recommend these guys"]},"ChZDSUhNMG9nS0VJQ0FnSUQxbjdub2VBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry, calling them amazing from top to bottom.","key_phrases":["Amazing from top to bottom","Call them","In this market"]},"ChZDSUhNMG9nS0VJQ0FnSUQxX2NHc1NREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","punctuality","scheduling","problem_resolution","communication","professionalism"],"entities":{"technicians":["Jay"],"services":["roof-leak-repair"],"problems":["roof-leak"]},"one_line_summary":"Customer is highly impressed with the thorough leak diagnosis by estimator Jay, the ahead-of-schedule arrival, efficient repair work, and one-year warranty offered by Roofing by Curry.","key_phrases":["worked diligently to establish the location of the roof leak","arrived nearly 30 minutes ahead of time","worked efficiently and were very thorough","Warranty their work for one year"]},"ChdDSUhNMG9nS0VJQ0FnSUQxaklqS3hBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","punctuality","cleanliness","communication","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the crew's courtesy, punctuality, and cleanup, as well as personable office staff and a thorough supervisor inspection.","key_phrases":["super courteous","on time","cleaned up well","pleasure to work with"]},"ChZDSUhNMG9nS0VJQ0FnSUMxcGJDNEZREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":["managing-roofing-project-remotely-from-out-of-state"]},"one_line_summary":"Customer managed a roofing project remotely from up north and praised the Curry team for their exceptional kindness, care, and guidance throughout the entire process.","key_phrases":["wonderful getting me through the entire procedure","kindness and care","treated me like they would have treated their mother","appreciate every last step"]},"ChZDSUhNMG9nS0VJQ0FnSUNKa09IWUpnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","communication","professionalism","scheduling"],"entities":{"technicians":["Sean"],"services":["new-roof-installation","roofing-estimate"],"problems":[]},"one_line_summary":"Customer praises knowledgeable salesman Sean and the punctual crew for doing an excellent job on their new roof installation.","key_phrases":["very prompt and knowledgeable","answered all our questions","showed up when scheduled","awesome job from start to finish"]},"ChZDSUhNMG9nS0VJQ0FnSUMxb2QyMVpBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["roof-installation","warranty-repair"],"problems":[]},"one_line_summary":"Customer praises Curry for installing their roof in 2016 and providing responsive, thorough warranty repair service over 7 years.","key_phrases":["installed the roof on our new residence in 2016","over 7 years","responsive, thorough","quality product"]},"ChZDSUhNMG9nS0VJQ0FnSUMxM3NyVmV3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","cleanliness","technical_knowledge","punctuality","problem_resolution"],"entities":{"technicians":[],"services":["full-roof-replacement","curry-cares-program"],"problems":["leaking-roof"]},"one_line_summary":"A customer praises Roofing by Curry's Curry Cares program for replacing his elderly mother's entire roof, highlighting exceptional professionalism, courtesy, speed, and thorough cleanup.","key_phrases":["went way above and beyond","replaced the entire room not just fixed what was leaking","treated her like family","not one nail has been found in a tire"]},"ChZDSUhNMG9nS0VJQ0FnSUMxdHUzcWRBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["tile-roof-replacement"],"problems":[]},"one_line_summary":"Customer had a completely problem-free tile roof replacement experience with Roofing by Curry.","key_phrases":["No worry is true","never had any problems","tile roof replacement"]},"ChZDSUhNMG9nS0VJQ0FnSUMxaHJXVkJREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"A long-time customer praises Roofing by Curry as timely, professional, and courteous across multiple home and real estate client projects.","key_phrases":["timely, professional and courteous","years of business dealings","highest rating","exceptional company"]},"ChZDSUhNMG9nS0VJQ0FnSUMxMnZUMkdREAE":{"sentiment":"negative","sentiment_score":-0.8,"aspects_mentioned":["pricing","problem_resolution","communication","responsiveness","professionalism"],"entities":{"technicians":[],"services":["re-roof","solar-pool-heater-reinstall","flashing"],"problems":["unsatisfactory-flashing-work","solar-pool-heater-panels-not-reinstalled","lien-placed-on-property-without-resolution-of-incomplete-work","delayed-lien-release"]},"one_line_summary":"Customer is highly dissatisfied after poor flashing work, failure to reinstall solar pool heater panels, and a lien placed on their property without resolving incomplete work.","key_phrases":["not happy with some of the flashing work","get a certified letter for a lein placed on my property","got the run around","took another 2 months to get the lein release"]},"ChZDSUhNMG9nS0VJQ0FnSURacU5yVGJnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","punctuality","courtesy","professionalism"],"entities":{"technicians":["Sean","Eduardo"],"services":["barrel-tile-roof-repair","roof-vent-replacement","flashing-installation","tile-repair"],"problems":["leak-around-roof-vent","broken-tiles"]},"one_line_summary":"Customer had a leaking barrel tile roof vent repaired with new flashing and broken tile fixes, praising competitive pricing, punctuality, and friendly staff.","key_phrases":["barrel tile roof developed a leak","Competitive price, on time","friendly staff","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUMxbXB6cE13EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["roof-inspection","roof-repair"],"problems":["hurricane-ian-roof-damage"]},"one_line_summary":"Curry Roofing inspected and repaired hurricane Ian damage on the spot, leaving the customer very impressed.","key_phrases":["inspected my entire roof","fixed everything on the spot","They were fantastic","after hurricane Ian"]},"ChZDSUhNMG9nS0VJQ0FnSUMxcUlfWVNnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":["roof-repair","fascia-board-replacement","mortar-repair"],"problems":["roof-damage","fascia-board-deterioration","minor-mortar-damage"]},"one_line_summary":"Customer praises the entire team for excellent service and meticulous workmanship on a roof repair, fascia board replacement, and minor mortar repair.","key_phrases":["Excellent company","Area looks like new","Meticulous and informative workers","from the customer service representative to the estimator to the roofers"]},"ChZDSUhNMG9nS0VJQ0FnSURWei1Lc2Z3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution","courtesy","technical_knowledge"],"entities":{"technicians":["Sean","Josh"],"services":["roof-repair","hurricane-damage-repair"],"problems":["hurricane-roof-damage","missing-roof-pipe-cover"]},"one_line_summary":"Curry Roofing completed a hurricane damage roof repair with outstanding professionalism, and supervisor Josh went above and beyond by replacing a missing roof pipe cover at no charge.","key_phrases":["professionalism from start to finish","going above and beyond","replaced the cap for me — no additional charge","highly recommend Roofing by Curry"]},"ChZDSUhNMG9nS0VJQ0FnSURWeDVlUUJ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","punctuality","technical_knowledge","courtesy","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for exceptional work, good communication, punctuality, and skilled, polite workers from start to finish.","key_phrases":["Exceptional job from start to finish","Good communication","on time","skilled and polite workers"]},"ChZDSUhNMG9nS0VJQ0FnSURWbThHNktREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"The Ostenberg family is extremely grateful for the excellent roofing work done by the team.","key_phrases":["They were wonderful","did a really nice job","our family can not thank you enough","thank everyone for all your hard work"]},"ChdDSUhNMG9nS0VJQ0FnSURWdGFyMWlnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","responsiveness","courtesy"],"entities":{"technicians":["Justin","Alejandro"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer had a wonderful experience with Roofing by Curry, praising the sales team, staff communication, and site supervisor Alejandro's attentiveness throughout the roof installation.","key_phrases":["wonderful experience","great follow up","Alejandro was the best","concerned with my satisfaction"]},"ChdDSUhNMG9nS0VJQ0FnSURWOVlLWmpnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["roofing-service"],"problems":[]},"one_line_summary":"Repeat customer reports another great experience with Curry Roofing, praising both service and price.","key_phrases":["great experience again","Curry Roofing","service and price"]},"ChZDSUhNMG9nS0VJQ0FnSURWc2J6QVpBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","problem_resolution"],"entities":{"technicians":[],"services":["warranty-roof-repair"],"problems":["roof-issue-requiring-warranty-repair"]},"one_line_summary":"Roofing by Curry honored the warranty and promptly fixed the customer's roof in a timely and efficient manner.","key_phrases":["stood by us","fixed our roof under warranty","timely and efficient"]},"ChZDSUhNMG9nS0VJQ0FnSURWcHA2WGZBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Sean"],"services":[],"problems":[]},"one_line_summary":"Customer praises Sean and the team for being courteous and customer service oriented.","key_phrases":["courteous and very customer service oriented","Sean and all his team members"]},"ChdDSUhNMG9nS0VJQ0FnSURWMk4zS2tBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Jesse","Sean","Pamela","Jose"],"services":["tesla-solar-roof-installation","powerwall-battery-installation","solar-pv-system"],"problems":["grid-outage-backup-power","solar-energy-generation","ev-charging"]},"one_line_summary":"Customer is extremely satisfied with Roofing by Curry's seamless installation of a Tesla Solar Roof and Powerwall backup battery system, praising the entire team from sales to project management and electrical commissioning.","key_phrases":["entire process was smooth and expertly executed","Tesla Solar Roof integrates PV functionality with roof tiles","attractive, uniform appearance","charging our Tesla EV with sun power"]},"ChdDSUhNMG9nS0VJQ0FnSUNWa2J5NjNnRRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge","problem_resolution","communication","courtesy"],"entities":{"technicians":[],"services":["roof-installation","gutter-repair"],"problems":["broken-shingles-installed","gutters-damaged-and-misaligned","tar-on-house-siding-and-gutters","roof-debris-blown-onto-ac-unit","workers-sleeping-on-property","workers-using-customer-bathroom"]},"one_line_summary":"Customer reports multiple issues including damaged gutters, tar on siding, broken shingles, debris on AC unit, and workers sleeping on the property during a roof installation.","key_phrases":["installed broken piece of shingles and knew they did it","got tar on the side of my house and gutters","sleeping all over my yard and underneath my vehicles","treating my property with disrespect"]},"ChZDSUhNMG9nS0VJQ0FnSUNWdXNPekZREAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":["small-discrepancy-with-service-or-work"]},"one_line_summary":"Customer praises Roofing by Curry for going the extra mile to resolve a discrepancy and ensure complete satisfaction.","key_phrases":["small discrepancy but the Curry team worked it out","made sure we were completely satisfied","go the extra mile to take care of their customers","Hats off to you guys"]},"ChdDSUhNMG9nS0VJQ0FnSURsc0lpSDNnRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","responsiveness","problem_resolution","professionalism","pricing","cleanliness"],"entities":{"technicians":[],"services":["gutter-installation","fascia-replacement","drip-edge-repair","screen-repair","super-gutter-installation"],"problems":["gutters-left-full-of-debris","bent-rain-guard","nails-on-screen-enclosure","hole-in-screen","hole-between-fascia-and-screen-metal","drip-edge-sticking-out-above-garage","overcharged-on-fascia-footage","unsecured-metal-patch-leaving-gap-for-bugs-and-rodents"]},"one_line_summary":"Customer is highly dissatisfied with poor project supervisor follow-through, unresolved workmanship defects, and a significant overcharge on fascia footage.","key_phrases":["never called to ask if everything was ok","jammed a piece of metal and did not secure it","overcharged on Fascia..17 LF vs 117 LF","No customer should have to beg a company to do what was agreed to and paid for"]},"ChZDSUhNMG9nS0VJQ0FnSUNsMXYyQUZREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","cleanliness"],"entities":{"technicians":[],"services":["reroof"],"problems":[]},"one_line_summary":"Customer had a positive experience with a professional quote, quality work, and excellent cleanup during a reroof project.","key_phrases":["no hidden costs","work was done quite nicely","clean up was great","would recommend this company"]},"ChZDSUhNMG9nS0VJQ0FnSURGOWJHOVVBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","communication","technical_knowledge","scheduling","courtesy","responsiveness"],"entities":{"technicians":[],"services":["roof-replacement","insurance-claim-processing"],"problems":["driveway-protection-from-delivery-truck","flat-tires-during-project"]},"one_line_summary":"Customer highly recommends Roofing by Curry after a standout consultation, smooth project execution, respectful problem-solving, and professional insurance paperwork follow-up.","key_phrases":["head and shoulders above the other 6 quotes","methodical and predictable manner","collaborating and treating each other with respect","paperwork was expedited so that we could get our insurance premiums lowered"]},"ChZDSUhNMG9nS0VJQ0FnSURGeHJTY1ZnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer rates Roofing by Curry as the best roofing company, praising their honesty and efficiency throughout the entire process.","key_phrases":["best roofing company from beginning to the end","honest and efficient"]},"ChdDSUhNMG9nS0VJQ0FnSUNGMDZMQzRBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry for their professional work, courteous crew, and thorough site cleanup.","key_phrases":["professionally great job","very courteous and answered all questions","cleaned up the site very well","Would highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1b2U3UUNREAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer briefly praised the workers as great but left little additional detail.","key_phrases":["workers were great"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1bWRQellBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","cleanliness","professionalism"],"entities":{"technicians":[],"services":["roof-replacement","roof-removal"],"problems":[]},"one_line_summary":"Customer chose Roofing by Curry after comparing competitors and is very happy with the friendly, honest team and excellent post-removal cleanup.","key_phrases":["very informative and honest","clean-up was amazing","couldn't be happier with choosing Roofing by Curry","comparing 2 other companies"]},"ChdDSUhNMG9nS0VJQ0FnSUNSdjR2YWtBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","punctuality","courtesy","problem_resolution"],"entities":{"technicians":["Vicki","Josh","Sean","Oswaldo","Sergi"],"services":["roof-repair"],"problems":["defective-roof-installed-by-another-company"]},"one_line_summary":"Customer praises Roofing by Curry's professional and knowledgeable team for outstanding repair work on a defective roof installed by a competitor.","key_phrases":["superb employees","professional, knowledgeable, prompt and very personable","recommend Roofing by Curry unconditionally","repairs to a defective roof"]},"ChdDSUhNMG9nS0VJQ0FnSUQ1LXRQbWdRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Sergio","Osvaldo"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises roofers Sergio and Osvaldo for their professionalism, courtesy, and excellent workmanship.","key_phrases":["outstanding","excellent workers","professional, courteous","wonderful job"]},"ChdDSUhNMG9nS0VJQ0FnSUQ1dkxIZjZRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Daniel"],"services":["gutter-installation","fascia-repair","roofing"],"problems":[]},"one_line_summary":"Customer praises Daniel and Daniel Jr for professionally handling a roof project including new gutters and fascia.","key_phrases":["handled very professionally","great job on the new gutters and facia","Daniel and Daniel Jr"]},"ChZDSUhNMG9nS0VJQ0FnSUQ1M0wyOFNBEAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["original-shortcomings-in-roof-work"]},"one_line_summary":"Curry acknowledged initial shortcomings and covered all roof repair costs to make things right.","key_phrases":["apologized for original shortcomings","made things right","performing all roof repairs at there expense"]},"ChdDSUhNMG9nS0VJQ0FnSUQ1NElYUnR3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","pricing","professionalism","communication","scheduling"],"entities":{"technicians":[],"services":["roofing-repair"],"problems":["roofing-repair-needed"]},"one_line_summary":"Customer is highly pleased with Roofing by Curry's professional crew who arrived on time and completed repairs within the original quote.","key_phrases":["arrived on time","within the original quote","very pleased","will do business with them again"]},"ChdDSUhNMG9nS0VJQ0FnSUM1cnVxV253RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is very happy with the excellent work and timely completion of their new roof.","key_phrases":["Excellent work and timelines","very happy with our roof"]},"ChdDSUhNMG9nS0VJQ0FnSUM1bEp1WTZnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["tile-roof-replacement","plywood-decking-replacement","fascia-replacement"],"problems":["old-tile-roof-needing-replacement","deteriorated-roof-plywood","deteriorated-fascia"]},"one_line_summary":"Customer is very satisfied with Curry's full tile roof replacement, including plywood and fascia repairs in multiple areas.","key_phrases":["replaced our old tile roof with a new tile roof","replacing roof plywood and fascia in many places","very satisfied with the results","why worry, call Curry"]},"ChdDSUhNMG9nS0VJQ0FnSUM1bFBlbHVnRRAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["courtesy","problem_resolution"],"entities":{"technicians":["Oswaldo","Sergio"],"services":["warranty-work","roof-repair"],"problems":["leaking-roof"]},"one_line_summary":"Oswaldo and Sergio performed warranty work on a leaking roof and were courteous and efficient, though the outcome remains uncertain.","key_phrases":["courteous and efficient","warranty work for a leaking roof","Hopefully the roof is fixed","good guys"]},"ChZDSUhNMG9nS0VJQ0FnSURadDhTSmNnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Jay"],"services":["leak-repair"],"problems":["roof-leak"]},"one_line_summary":"Customer praises Jay and the crew for resolving a roof leak quickly and efficiently from start to finish.","key_phrases":["handled in great time","start to finish","Jay and the crew were fantastic"]},"ChdDSUhNMG9nS0VJQ0FnSURaaTdPYzVRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","pricing","technical_knowledge"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"A long-time customer praises Roofing by Curry for their professional team, excellent workmanship, and reasonable pricing.","key_phrases":["entire team of professionals","workmanship is excellent","pricing is reasonable","quality of work"]},"ChZDSUhNMG9nS0VJQ0FnSURaaGJLTkh3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["roof-replacement","hurricane-damage-repair","warranty-repair"],"problems":["hurricane-damage","roof-cap-damage-from-110-mph-winds"]},"one_line_summary":"Customer praises the high-quality materials and workmanship, noting the new roof withstood 110 mph hurricane winds with only minor damage and was promptly repaired under warranty.","key_phrases":["not the cheapest, but by far the best materials","110 mph for over an hour and only minor roof cap damage","new roof held up","came out to do a covered repair"]},"ChdDSUhNMG9nS0VJQ0FnSURaeHBleXFnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is very pleased with the roofing work and appreciates being kept informed of progress throughout the job.","key_phrases":["very pleased with the work","keep us updated as to the progress","Will recommend to anyone else"]},"ChZDSUhNMG9nS0VJQ0FnSURaNHBicVdREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["tesla-roof-installation"],"problems":["minor-post-installation-issue"]},"one_line_summary":"Customer is highly satisfied with Roofing by Curry's Tesla roof installation and praises their rapid response to a minor post-installation issue.","key_phrases":["Tesla roof installed","exuded professionalism","at my doorstep within hours","commitment to quality and service is unparalleled"]},"ChZDSUhNMG9nS0VJQ0FnSURaak1iR1R3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","communication","scheduling"],"entities":{"technicians":["Daniel"],"services":["tile-roof-repair"],"problems":["broken-roof-tile"]},"one_line_summary":"Customer praises Daniel Jr and Daniel Sr for their professionalism, courtesy, and same-day broken tile repair.","key_phrases":["10 out of 5 I would","very professional, very polite and very efficient","came to repair a broken tile same day","good customer service from the office staff"]},"ChdDSUhNMG9nS0VJQ0FnSURabEpDNjhnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","communication","professionalism"],"entities":{"technicians":["Daniel"],"services":[],"problems":[]},"one_line_summary":"Customer praises Daniel Sr and Daniel Jr for being prompt, courteous, and informative, reflecting consistently high service from Roofing by Curry.","key_phrases":["prompt, courteous, informative, and helpful","level of service we have come to know and expect","Highly recommend them"]},"ChdDSUhNMG9nS0VJQ0FnSURacEtqYjVBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","courtesy","technical_knowledge","scheduling"],"entities":{"technicians":[],"services":["roof-repair","roof-inspection"],"problems":[]},"one_line_summary":"The crew arrived on time daily, was professional and knowledgeable, and finished repairs and inspections a day ahead of schedule.","key_phrases":["arrived promptly each day at 8am as promised","professional and courteous","answered my questions comprehensively","completed the repairs and complete inspections a day early"]},"ChZDSUhNMG9nS0VJQ0FnSURacVBUY1RnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["roof-leak-repair"],"problems":["roof-leak"]},"one_line_summary":"Roofing by Curry quickly diagnosed and repaired a roof leak, impressing the customer with a professional and courteous crew.","key_phrases":["diagnosed the problem quickly","supurb job with the repair","curteous and professional","very happy with the job"]},"ChdDSUhNMG9nS0VJQ0FnSURaOE0yQzJRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality","pricing"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"A repeat customer praises Roofing by Curry for their professionalism, punctuality, and sticking to their quoted price.","key_phrases":["used Curry several times","professional, prompt and do great work","stick to their quote"]},"ChZDSUhNMG9nS0VJQ0FnSURaZ042N0NnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Daniel","Dennis","Josh"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Daniel, Dennis, and Josh for delivering flawless roofing work with thorough follow-up.","key_phrases":["fantastic job","Josh followed up and made sure all Was perfect","100% perfect"]},"ChdDSUhNMG9nS0VJQ0FnSUNaai1La3lBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","scheduling","professionalism","communication","problem_resolution"],"entities":{"technicians":["Luis","Alicia","Jill"],"services":["tile-repair","quick-fix-inspection-repair"],"problems":["cracked-tiles","slipping-tiles-identified-from-home-buyer-s-inspection"]},"one_line_summary":"Customer was highly satisfied with Curry Roofing's quick-fix tile repair service, completed in time for their home sale closing with professional and timely service from Luis, Alicia, and Jill.","key_phrases":["only company of 4 called that could address the issues in a timely fashion","greeted me with a smile, handshake and confidence","before and after pictures were provided the next day","already lined up an appointment for our new home"]},"ChZDSUhNMG9nS0VJQ0FnSUNaaTRyOUp3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":[],"services":["shingle-roof-installation"],"problems":[]},"one_line_summary":"Customer is highly satisfied with Roofing by Curry's new shingle roof installation, praising the professionalism of the salesman and project manager throughout the process.","key_phrases":["outstanding job from start to finish","completed the job in 3 days","thrilled by the appearance of my roof","kept me informed of the progress"]},"ChdDSUhNMG9nS0VJQ0FnSUNaMi1hXzl3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for their professionalism, communication, diligent workers, and reliable warranty support.","key_phrases":["pleasure to work with","Very professional","good communication","reliably stand behind their work"]},"ChZDSUhNMG9nS0VJQ0FnSUNaczZYR1F3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["roof-inspection","roof-repair"],"problems":[]},"one_line_summary":"Customer was highly satisfied with the work, praising the team's clear post-service communication and documentation with photos of the entire roof.","key_phrases":["did a great job","explain what they found and fixed","sent me pictures of entire roof","would recommend them"]},"ChdDSUhNMG9nS0VJQ0FnSUNacllQNnlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Sergio"],"services":["leak-repair"],"problems":["small-roof-leak-not-fixed-by-previous-contractor"]},"one_line_summary":"Customer praises Roofing by Curry for promptly identifying and fixing a leak that a previous company had failed to resolve, highlighting technician Sergio's knowledge and professionalism.","key_phrases":["came out promptly","identified and corrected the issue","knowledgeable and professional","fantastic, in terms of his demeanor, knowledge and professionalism"]},"ChdDSUhNMG9nS0VJQ0FnSUNacmZYSy13RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","scheduling"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for professional and courteous service throughout the entire process from scheduling to project completion.","key_phrases":["Professional, courteous service","from scheduling, estimate to completion","highly recommend Roofing by Curry"]},"ChZDSUhNMG9nS0VJQ0FnSUNaNWVHcVF3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Josh"],"services":["roof-vent-inspection","dryer-vent-inspection","bathroom-exhaust-inspection"],"problems":["dryer-vent-issues","bathroom-exhaust-vent-issues"]},"one_line_summary":"Josh conducted a professional vent inspection for dryer and bathroom exhaust issues and arranged a crew to fix the problem.","key_phrases":["very professional and caring about our concerns","setting up a crew to remedy the issue","great asset to the company"]},"ChdDSUhNMG9nS0VJQ0FnSUNadWFmUDF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","cleanliness","problem_resolution","professionalism"],"entities":{"technicians":["Danilo"],"services":["roof-leak-repair","warranty-repair"],"problems":["roof-leak"]},"one_line_summary":"A father-and-son team named Danilo impressed the customer with diligent leak diagnosis, excellent repair work, and thorough cleanup under a builder's warranty.","key_phrases":["father and son duo named Danilo","very diligent when looking for the cause of the leak","clean up as if they were never there","They really know what they are doing"]},"ChZDSUhNMG9nS0VJQ0FnSUNaNmJXN1d3EAE":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["cleanliness","responsiveness","professionalism"],"entities":{"technicians":["Corey"],"services":["roof-installation"],"problems":["littering-by-crew","minor-property-damage","patio-furniture-not-returned-to-place"]},"one_line_summary":"Customer is mostly satisfied with a quick, quality roof installation but dinged the crew for littering, minor damage, and not replacing patio furniture.","key_phrases":["done quickly and effectively","littering by the crew","breaking minor things around the house","Corey for always giving a quick response"]},"ChZDSUhNMG9nS0VJQ0FnSURwbEk2b05REAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","scheduling","punctuality","problem_resolution","professionalism","communication"],"entities":{"technicians":["Vickie","Josh"],"services":["roof-inspection","roof-repair","warranty-service","leak-repair"],"problems":["roof-leak-after-storm","general-roofing-concerns-as-new-homeowner"]},"one_line_summary":"A new Florida homeowner praises Curry Roofing's prompt scheduling, ahead-of-schedule arrival, and thorough leak repair, calling the level of service rare even by industry standards.","key_phrases":["ahead of schedule","this kind of service is rare","took the time to also go up in the attic","put us at ease from the moment they answered the phone"]},"ChdDSUhNMG9nS0VJQ0FnSURwMC1lV3pBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","scheduling","communication","problem_resolution"],"entities":{"technicians":["Summer","Shawn","Jose"],"services":["roof-replacement"],"problems":["hurricane-ian-roof-damage","completing-roof-before-international-departure"]},"one_line_summary":"Customer praises Roofing by Curry for their professionalism and timely completion of a full roof replacement following hurricane Ian damage, expressing strong satisfaction with the entire team.","key_phrases":["almost like winning the lottery to find Curry","kept the promise to complete our new roof just a couple days before our departure","gave us peace of mind while being abroad","WHY WORRY - CALL CURRY is not just a slogan, they prove it"]},"ChdDSUhNMG9nS0VJQ0FnSURwNGRqV293RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","pricing","cleanliness","professionalism","responsiveness","technical_knowledge"],"entities":{"technicians":["Tony","Jose","Becky"],"services":["roof-replacement","roof-installation","warranty"],"problems":["aging-2006-roof-needing-replacement"]},"one_line_summary":"Customer had an excellent end-to-end roof replacement experience, praising the sales rep, installation crew, and office staff for quality work, cleanliness, communication, and responsive service.","key_phrases":["excellent experience from start to finish","cleaned up completely each night","answered all questions promptly","timely personal service as well as a high quality product"]},"ChZDSUhNMG9nS0VJQ0FnSURwb3BXNFhBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","pricing","responsiveness","communication","punctuality"],"entities":{"technicians":["Josh"],"services":["roof-repair"],"problems":["roof-repair-needed"]},"one_line_summary":"Customer praises Roofing by Curry for professionalism, great value, timely arrival, clear communication with photos, and completing all repair work in a single day.","key_phrases":["Roofing by Curry is the best","great value","Photos provided","All of our work completed in one day"]},"ChdDSUhNMG9nS0VJQ0FnSURwNG9ITHRnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["post-storm-roof-repair","tile-roof-repair"],"problems":["hurricane-ian-roof-damage","faded-tile-roofing-requiring-color-matched-replacement-tiles"]},"one_line_summary":"Roofing by Curry impressed with prompt, professional post-Hurricane Ian tile roof repairs, perfectly matching new tiles to faded existing ones.","key_phrases":["post-Ian roof repairs","managed to match new tiles to old perfectly","prompt, professional, and courteous","definitely be repeat customers"]},"ChZDSUhNMG9nS0VJQ0FnSURwNHJPS1NBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Tony"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Tony and staff for their professionalism, friendliness, and gracious handling of a misunderstanding.","key_phrases":["very very professional yet very friendly","easy to talk with","attention to details","very apologetic when there was misunderstanding"]},"ChdDSUhNMG9nS0VJQ0FnSURwcE5lVmtRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","cleanliness","courtesy","professionalism"],"entities":{"technicians":[],"services":["reroof"],"problems":[]},"one_line_summary":"Customer praises Curry's responsive, diligent crew for their cleanliness, courtesy, and professionalism during a full reroof project.","key_phrases":["responsive and diligent","Daily cleanup around the house","went out of their way","courteous workers"]},"ChdDSUhNMG9nS0VJQ0FnSURwcEtDajBRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","cleanliness","communication","professionalism"],"entities":{"technicians":[],"services":["tile-roof-installation"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for quality tile roof installation, punctual service, thorough daily cleanup, and excellent customer service.","key_phrases":["great care and quality","came when they said they would","completely cleaned up everyday","lovely new tile roof"]},"ChZDSUhNMG9nS0VJQ0FnSURwNU5pQ0p3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","cleanliness","problem_resolution"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["leaking-roof"]},"one_line_summary":"Customer praises the prompt, hardworking crew for cleaning up and successfully fixing a leaking roof.","key_phrases":["crews were prompt","worked hard in extreme heat","cleaned up after","no longer leaks"]},"ChZDSUhNMG9nS0VJQ0FnSUNPcUpPUVl3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-issues"]},"one_line_summary":"A repeat customer highly recommends Roofing by Curry for roof repairs, consistently praising the quality of their workmanship.","key_phrases":["repair my roof several times","always been pleased with the workmanship","Strongly recommend this company"]},"ChdDSUhNMG9nS0VJQ0FnSURwcEttVTBnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was highly impressed by Roofing by Curry's professionalism, attention to detail, and communication, calling it an incredibly professional company.","key_phrases":["incredibly professional company","blown away by their attention to detail","follow-through, communication and overall professionalism","not one to write reviews"]},"ChZDSUhNMG9nS0VJQ0FnSURwcEs2VFhBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","punctuality","pricing"],"entities":{"technicians":["Shawn"],"services":["hurricane-damage-repair"],"problems":["hurricane-damage"]},"one_line_summary":"Customer praises Roofing by Curry for knowledgeable and timely hurricane damage repairs at a reasonable price.","key_phrases":["dependable very knowledgeable","took care of whatever damage the hurricane cause","in a timely manner","very reasonable price"]},"ChdDSUhNMG9nS0VJQ0FnSURwdVAzaHlnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["hurricane-damage-roofing","roof-consultation","roofing-installation"],"problems":["hurricane-damage"]},"one_line_summary":"A fellow local contractor praises Roofing by Curry for excellent communication, top-quality materials, and professional integrity following hurricane repair work.","key_phrases":["excellent work, communication and workmanship","best materials backed by a warranty","works with integrity and pride","maintain a 5 star rating through a horrible hurricane"]},"ChZDSUhNMG9nS0VJQ0FnSURwdUxQMVNBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises workers for outstanding dedication completing a new roof installation in extreme August heat, leaving the property spotless and impressing neighbors with their professionalism.","key_phrases":["outstanding dedication and endurance","hottest days of August - 96 degrees","workers were extraordinary in their determination","everything was cleaned up, the lanai was washed"]},"ChdDSUhNMG9nS0VJQ0FnSURwNk55eTZ3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for professional service and excellent repair work.","key_phrases":["Very professional","Excellent repair work"]},"ChZDSUhNMG9nS0VJQ0FnSUNwNjgzMmJBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","pricing","communication","responsiveness","cleanliness"],"entities":{"technicians":[],"services":["new-roof-installation"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for their professionalism, reasonable pricing, excellent communication, and clean job site throughout a new roof installation project.","key_phrases":["stellar professional team","pricing was very reasonable","customer service is impeccable","left clean job site every time"]},"ChdDSUhNMG9nS0VJQ0FnSUNwazlTTWh3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Juan"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer is highly satisfied with Juan and his crew's roofing work, praising their dedication and thorough final inspection.","key_phrases":["worked through the extreme heat","very happy with the results","final inspection later on","10 out of 10"]},"ChZDSUhNMG9nS0VJQ0FnSUNwazR2dlRBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","punctuality"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"The crew delivered excellent, high-quality roofing work in extreme heat and earned praise from inspectors.","key_phrases":["performed admirably despite the horrific heat","excellent high quality job","inspectors like their work","worked every second"]},"ChZDSUhNMG9nS0VJQ0FnSUNwMWI3SWVBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","courtesy","professionalism"],"entities":{"technicians":[],"services":["roof-remodel"],"problems":[]},"one_line_summary":"Customer praises the crew's thorough cleanup and respectful treatment of their home during a roof remodel.","key_phrases":["amazing clean up job","so respectful of my house","making my roof remodel such a breeze"]},"ChdDSUhNMG9nS0VJQ0FnSUNwd2ZqUGlnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["roof-replacement","roof-inspection"],"problems":["roof-replacement-needed","insurance-inspection"]},"one_line_summary":"Customer highly praises Roofing by Curry for a fantastic roof replacement and excellent service, with the work even impressing an insurance inspector.","key_phrases":["fantastic job replacing my roof","inspector was impressed","manager went out of his way","highly recommend them"]},"ChdDSUhNMG9nS0VJQ0FnSUNwbW9XRDR3RRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":["Daniel"],"services":["roof-repair"],"problems":["roof-leak-or-damage-under-concrete-shingle-roof"]},"one_line_summary":"A father and son team named Daniel and Daniel performed a roof repair and impressed the customer by thoroughly explaining and visually documenting the root cause of the problem.","key_phrases":["father and son team","excellent job educating me on the root cause","Pictures work wonders","under the concrete shingle roof"]},"ChdDSUhNMG9nS0VJQ0FnSUNweXJ1R3d3RRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["roof-leak-repair"],"problems":["recurring-roof-leaks"]},"one_line_summary":"Customer has used Roofing by Curry multiple times for leak repairs and considers them the only reliable company they've found.","key_phrases":["few leaks over the years","only reliable company","found for repair"]},"ChdDSUhNMG9nS0VJQ0FnSUNwdVBPSTdBRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism","cleanliness","punctuality","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["roof-replacement","roof-teardown","gutters"],"problems":["unsealed-areas-during-teardown-causing-3-interior-leaks","gutters-not-completed-by-same-company"]},"one_line_summary":"Customer had an overall positive roof replacement experience praising professionalism and nightly cleanup, but noted leaks caused by unsealed areas during teardown and delayed completion due to weather.","key_phrases":["most professional easiest company I have worked with","clean up every nite","didn't seal all areas that may leak","roof came out great"]},"ChZDSUhNMG9nS0VJQ0FnSURKdTQyYUtnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["roofing-service"],"problems":[]},"one_line_summary":"Customer praised Roofing by Curry for friendly and quality service.","key_phrases":["friendly quality service"]},"ChdDSUhNMG9nS0VJQ0FnSUNKXzYySnZ3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praised Roofing by Curry for being professional, efficient, and doing great work.","key_phrases":["Very professional","efficient","did a great job"]},"ChZDSUhNMG9nS0VJQ0FnSUNKNTdhb05nEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["tesla-roof-repair","hurricane-damage-repair"],"problems":["hurricane-ian-damage-to-tesla-roof","previous-poor-installation-by-another-company"]},"one_line_summary":"Customer highly recommends Roofing by Curry for Tesla Roof hurricane repair, praising their promptness and professionalism compared to the original installer.","key_phrases":["I wish I had used Roofing by Curry first","SO MUCH BETTER","prompt, efficient and professional","highly recommend Roofing by Curry"]},"ChdDSUhNMG9nS0VJQ0FnSUNKaWZhRTZnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Corey"],"services":["roofing-consultation"],"problems":[]},"one_line_summary":"Customer praises Corey for his outstanding, honest service and great knowledge.","key_phrases":["Corey was outstanding","service honest","gave great knowledge","10"]},"ChZDSUhNMG9nS0VJQ0FnSUR4Ml9QMGN3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Tristan"],"services":["roofing-consultation"],"problems":[]},"one_line_summary":"Customer praises contact Tristan Camacho for being accommodating, knowledgeable, and providing excellent customer service.","key_phrases":["accommodating, knowledgeable, helpful","answered all my concerns","excellent customer service","happy customer"]},"ChZDSUhNMG9nS0VJQ0FnSUR4aV9UX0NBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","scheduling","problem_resolution"],"entities":{"technicians":[],"services":["storm-damage-repair","roof-repair","gutter-installation"],"problems":["large-tree-branch-fell-on-home-punching-holes-through-to-attic","broken-truss"]},"one_line_summary":"Customer is very satisfied with Roofing by Curry's quick and professional repair of major storm damage caused by a fallen tree branch, and is awaiting gutter completion before hurricane season.","key_phrases":["finished quickly & professionally","great crew","very satisfied w Curry","before hurricane season begins"]},"ChdDSUhNMG9nS0VJQ0FnSUR4Z2RmX3NBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["metal-roof-installation"],"problems":[]},"one_line_summary":"Customer is highly satisfied with Roofing by Curry's installation of a brand new metal roof.","key_phrases":["brand new metal roof","could not be happier","professional job"]},"ChZDSUhNMG9nS0VJQ0FnSUR4dHNqalp3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","pricing","courtesy"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"A realtor highly recommends Roofing by Curry as trusted professionals who treat clients with respect and offer competitive pricing.","key_phrases":["trusted professionals you can trust","treat my referrals with respect, fairness & diligence","highly recommend Roofing by Curry","competitive price"]},"ChdDSUhNMG9nS0VJQ0FnSUR4cktua25nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roof-removal","roof-installation"],"problems":["old-damaged-roof"]},"one_line_summary":"Customer praises RBC for professionally removing and replacing a damaged roof with great attention to detail.","key_phrases":["excellent job removing the old, damaged roof","installing the new one","very professional way","great attention to detail"]},"ChdDSUhNMG9nS0VJQ0FnSUN4OWN6TDBBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the company for being professional, knowledgeable, and having a well-trained crew.","key_phrases":["professional and knowledgeable","well trained crew"]},"ChdDSUhNMG9nS0VJQ0FnSUN4MXI2amlnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","cleanliness","communication"],"entities":{"technicians":["Jose"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry's hardworking team for their efficiency, courtesy, daily communication, and thorough cleanup during a new roof installation.","key_phrases":["hardest working group of guys I've ever seen","clean up every evening before leaving","provided us updates daily","what I thought was going to be a very stressful experience, they really proved otherwise"]},"ChZDSUhNMG9nS0VJQ0FnSUN4aEtiLWR3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","pricing","responsiveness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Curry for prompt response, honest assessment, efficient crew, and on-time arrival, resulting in a strong recommendation.","key_phrases":["prompt to look at our home","did not try to oversell","worked efficiently","highly recommend Curry"]},"ChZDSUhNMG9nS0VJQ0FnSURScF83d0VBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for fantastic and friendly customer service, calling them an easy choice.","key_phrases":["Fantastic and friendly customer service","easy choice","Curry's"]},"ChZDSUhNMG9nS0VJQ0FnSURSNTZHbFRBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing-service"],"problems":[]},"one_line_summary":"Customer had a great overall service experience with Roofing by Curry.","key_phrases":["Great service","great experience"]},"ChdDSUhNMG9nS0VJQ0FnSURSMjl5dnVnRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer reports a smooth, problem-free new roof installation.","key_phrases":["new roof installed","no problems"]},"ChZDSUhNMG9nS0VJQ0FnSURSeS1iTU13EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["responsiveness","communication","pricing","professionalism","cleanliness","technical_knowledge","problem_resolution"],"entities":{"technicians":["Tony"],"services":["roof-replacement","insurance-claim-assistance","financing"],"problems":["hurricane-ian-roof-damage"]},"one_line_summary":"After Hurricane Ian damaged their roof, the customer had an exceptional experience with Curry from Tony's responsive and comprehensive quoting process through the crew's impeccable installation, finishing exactly on budget.","key_phrases":["quickest and most user friendly response","Tony engendered a confidence in us","how impeccable their workmanship was","final cost was to the penny of what we were originally quoted"]},"ChdDSUhNMG9nS0VJQ0FnSURSeTVtUzJnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","scheduling","problem_resolution","courtesy"],"entities":{"technicians":["Britta","Josh"],"services":["warranty-repair","tile-repair"],"problems":["loose-tiles"]},"one_line_summary":"Britta and Josh provided a responsive and pleasant warranty repair experience, fixing loose tiles within days.","key_phrases":["very responsive when we called","Josh came out within a few days","fixed the loose tiles","Very pleasant experience"]},"ChdDSUhNMG9nS0VJQ0FnSURSNDR1SW93RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer is very happy with her new roof and finds it looks great.","key_phrases":["very happy with my new roof","Looks great"]},"ChZDSUhNMG9nS0VJQ0FnSURSdHZTclpnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for a beautiful roof and highly professional, friendly staff, and strongly recommends the company.","key_phrases":["fantastic job","roof looks beautiful","very professional and nice","definitely recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURSeXFmSGVnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Jesse"],"services":["tesla-solar-roof-installation"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for a seamless Tesla Solar Roof installation, highlighting the knowledgeable crew and helpful owner Jesse.","key_phrases":["couldn't be happier with the results","knowledgeable, efficient, and hardworking","incredibly helpful in guiding us through the process","looks fantastic and performs even better"]},"ChZDSUhNMG9nS0VJQ0FnSURScXJHdUpBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the excellent quality and workmanship of Roofing by Curry.","key_phrases":["Excellent quality","workmanship"]},"ChdDSUhNMG9nS0VJQ0FnSURSNU9uLW9BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","punctuality","professionalism"],"entities":{"technicians":["Vicki","Justin","Susan"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry, praising the team's communication, punctuality, and collaborative staff.","key_phrases":["always a great experience","staff works together as a team","constant communication","job was completed on time"]},"ChdDSUhNMG9nS0VJQ0FnSURSaE9EUmdRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","responsiveness","technical_knowledge","communication"],"entities":{"technicians":["Corey","Summer","Suzy","Jose"],"services":["re-roof"],"problems":[]},"one_line_summary":"Customer praises the entire team for a seamless, professional re-roof experience and highly recommends the company.","key_phrases":["Five Star Experience","well oiled machine","Corey our Sales Rep was outstanding","couldn't be happier with our choice"]},"ChdDSUhNMG9nS0VJQ0FnSUNSOFliQzhnRRAB":{"sentiment":"negative","sentiment_score":-0.55,"aspects_mentioned":["punctuality","communication","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["roof-repair","tile-matching"],"problems":["mismatched-roof-tiles","no-post-job-follow-up","automatic-billing-without-check-in","hoa-complaint-about-repair-quality"]},"one_line_summary":"Customer is dissatisfied with a post-hurricane roof repair due to mismatched tiles, lack of follow-up communication, and automatic billing, and hopes Curry will reach out to correct the issues.","key_phrases":["did not match my tiles to the existing roof","never checked in with me after the work was done","billed automatically for the balance","association is not happy"]},"ChZDSUhNMG9nS0VJQ0FnSUNSNG9LMFlBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","professionalism"],"entities":{"technicians":["Corey"],"services":["roof-inspection"],"problems":[]},"one_line_summary":"Corey arrived on schedule, thoroughly explained the roof inspection, and answered all customer questions.","key_phrases":["on schedule","great job explaining","answered all of my questions","Great service"]},"ChZDSUhNMG9nS0VJQ0FnSUNSbktmMUF3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer had two roofs completed by Curry, chose them after getting four quotes, and has no complaints or regrets.","key_phrases":["2 roofs completed by Curry","4 quotes and I selected Curry","no regrets","they are the best"]},"ChdDSUhNMG9nS0VJQ0FnSURoejlyUGp3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["pricing","punctuality","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer appreciated upfront cost disclosure, on-time arrival, and successful job completion.","key_phrases":["told me the cost ahead of time","showed up on time","completed the job","after the estimate"]},"ChdDSUhNMG9nS0VJQ0FnSURobTV5ejNRRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the team's good performance and teamwork on the roofing job.","key_phrases":["Good performance","team work"]},"ChdDSUhNMG9nS0VJQ0FnSURodnBhMmlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","punctuality","professionalism"],"entities":{"technicians":[],"services":["hurricane-damage-repair","roof-replacement"],"problems":["hurricane-ian-roof-damage"]},"one_line_summary":"Customer praises Roofing by Curry for their timely hurricane damage repair and excellent communication with progress photos while the homeowner was out of town.","key_phrases":["Hurricane Ian damage","timely manner","kept me in the loop","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURobHRQb1VBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["standing-seam-metal-roof"],"problems":[]},"one_line_summary":"Customer is thrilled with their new standing seam metal roof, completed in just three days and looking fantastic.","key_phrases":["amazing job","standing seam metal roof","completed in three days","smile every time I see it"]},"ChdDSUhNMG9nS0VJQ0FnSURocHRMQTV3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","technical_knowledge","professionalism"],"entities":{"technicians":["Jay","Brita"],"services":["roof-inspection","roof-repair"],"problems":[]},"one_line_summary":"Customer praises thorough inspection by Jay and outstanding communication by Brita throughout the repair process.","key_phrases":["communication and quality of the service was fantastic","Jay's inspection was thorough","Brita's communication was outstanding","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURoNm9XQ3p3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["roofing-installation","roofing-repair","roofing-replacement"],"problems":[]},"one_line_summary":"A loyal customer of over 20 years praises Roofing by Curry for consistently great work, responsiveness, and standing behind their work across both commercial and residential roofing needs.","key_phrases":["over 20 years","stand behind their work","refer people to them","roofing installation, repair or replacement"]},"ChdDSUhNMG9nS0VJQ0FnSURoZ3NpVXdRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":["standing-seam-metal-roof-installation"],"problems":[]},"one_line_summary":"Customer is highly satisfied with Curry Roofing's installation of standing seam metal roofs on two homes, praising workmanship and staff.","key_phrases":["standing seam metal roof","checks all the boxes from start to finish","Quality of the workmanship","perfect experience"]},"ChZDSUhNMG9nS0VJQ0FnSURodE5Ta1p3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","professionalism","cleanliness","technical_knowledge"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":["storm-damage-roof-replacement-after-hurricane-ian"]},"one_line_summary":"Customer selected Roofing by Curry after comparing 10 competitors and was fully satisfied with the price, workmanship, and cleanup following a hurricane-necessitated roof replacement.","key_phrases":["price/value/reputation","Materials and workmanship first class","Everyone we interacted with was also first class","Cleanup was thorough"]},"ChZDSUhNMG9nS0VJQ0FnSUNoaDZ5NlpBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":["Alejandro"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Alejandro and his crew for outstanding professionalism and prompt responsiveness throughout the entire roofing experience.","key_phrases":["Excellent service from day 1","so professional & so prompt","great crew of employees","10 Stars for Alejandro & his crew"]},"ChZDSUhNMG9nS0VJQ0FnSUNoaC16QmVnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer felt well-supported throughout the entire roofing process and is happy with their choice of Roofing by Curry.","key_phrases":["entire team was very helpful","throughout the entire process","made me feel that I made a good choice","going with their company"]},"ChZDSUhNMG9nS0VJQ0FnSUNoaHNIaE5REAE":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["communication","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["communication-issues","roof-damage"]},"one_line_summary":"Customer had early communication issues but was ultimately satisfied after the team went the extra mile to complete the roof repair.","key_phrases":["great job repairing the roof","communications issues in the beginning","went the extra mile","done to my satisfaction"]},"ChZDSUhNMG9nS0VJQ0FnSUNobnFTRUtnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":[],"services":["tile-roof-replacement"],"problems":[]},"one_line_summary":"Customer is extremely happy with Curry's tile roof removal and replacement, praising both the quality of installation and stellar communication.","key_phrases":["removed and replaced our tile roof","extremely happy with the roof and installation","did a beautiful job","Response and communication with everyone has been stellar"]},"ChZDSUhNMG9nS0VJQ0FnSURCMzZHaU13EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["communication","scheduling","punctuality","professionalism","responsiveness","technical_knowledge"],"entities":{"technicians":["Suzy","Tony","Jose"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer had an outstanding experience with Roofing by Curry's roof replacement, praising the office staff, estimator, and installation crew for professionalism, punctuality, and communication.","key_phrases":["excellent communication when scheduling","arrived on time as promised","workmanship from start to finish was excellent","great family owned company"]},"ChdDSUhNMG9nS0VJQ0FnSURCcDYzUGxBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","technical_knowledge"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":["hurricane-damage"]},"one_line_summary":"Customer praises Roofing by Curry for a beautifully completed hurricane-damage roof replacement, highlighting professionalism, on-schedule work, and a 25-year GAF warranty.","key_phrases":["High quality work","beautifully done","25 year warranty with GAF","on schedule and professional"]},"ChZDSUhNMG9nS0VJQ0FnSURCMl95UWVREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","scheduling"],"entities":{"technicians":[],"services":["hurricane-damage-repair","roofing"],"problems":["hurricane-damage"]},"one_line_summary":"Customer praises Roofing by Curry for great work and keeping the pool area clean after hurricane repairs, understanding the wait time given post-storm demand.","key_phrases":["awesome job","Kept our pool area clean","totally understandable as everyone needs repairs after hurricane","would recommend Curry to anyone"]},"ChdDSUhNMG9nS0VJQ0FnSURCdnRLeHNnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","responsiveness","courtesy"],"entities":{"technicians":["Jesse"],"services":["storm-damage-roof-repair","emergency-roofing"],"problems":["tree-fell-on-roof-during-hurricane-ian"]},"one_line_summary":"After a tree fell on her roof during Hurricane Ian, the customer praised Roofing by Curry's immediate response, professionalism, and compassionate service.","key_phrases":["right there, on the spot","professional, efficient and kind","made me feel at ease","highly recommend this company"]},"ChZDSUhNMG9nS0VJQ0FnSURCN3VLVU9nEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["tile-roof-repair","storm-damage-repair"],"problems":["roof-damage-from-tree-fall-during-hurricane-ian","broken-roof-tiles"]},"one_line_summary":"Curry successfully repaired hurricane-damaged roof tiles, matching them perfectly to the customer's satisfaction.","key_phrases":["repaired damage caused by a tree falling during Hurricane Ian","able to match them perfectly","very happy with the result"]},"ChdDSUhNMG9nS0VJQ0FnSURCdnNiRzRBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","punctuality","professionalism"],"entities":{"technicians":["Jill","Edwardo","Vicki","Matt"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the Curry team for responsiveness, punctuality, and delivering exactly as proposed from first contact to job completion.","key_phrases":["super job from first phone to job completion","Responsive, on time and as proposed","as proposed"]},"ChZDSUhNMG9nS0VJQ0FnSURCbEwzLVBREAE":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":[],"problems":["no-response-to-inquiry"]},"one_line_summary":"Customer submitted an inquiry but never received a response from the business.","key_phrases":["put in an inquiry","never heard back","must not need the business"]},"ChdDSUhNMG9nS0VJQ0FnSUNCcTRLcjFnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer is highly satisfied with Curry's top-notch products and professional, expeditious roof replacement service.","key_phrases":["top notch products and service","expeditious and professional manner","made the right decision","Curry lives up to their name"]},"ChdDSUhNMG9nS0VJQ0FnSUNCbXFTUGhBRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["responsiveness","communication","problem_resolution"],"entities":{"technicians":["Vicki"],"services":["asphalt-shingle-roof-repair","hurricane-damage-repair"],"problems":["minor-hurricane-ian-damage-requiring-roof-repair","no-follow-up-or-response-after-repeated-contact-attempts"]},"one_line_summary":"Customer installed roof 4 years ago received no meaningful follow-up after repeated attempts to schedule hurricane Ian damage repair over 2+ months.","key_phrases":["over 2 months, I have left multiple messages","only received a text message regarding repairs for a tile roof","I have asphalt shingles","Horrible customer service!!"]},"ChZDSUhNMG9nS0VJQ0FnSUNCM0tycFNBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","pricing","scheduling"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is very happy with the professional service, responsive communication, competitive pricing, and quick 3-day job completion.","key_phrases":["Very professional","always return phone calls","Comparable pricing","got the job done in 3 days"]},"ChdDSUhNMG9nS0VJQ0FnSUNCdEtuSnZ3RRAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":["roof-estimate"],"problems":["company-does-not-service-punta-gorda-area"]},"one_line_summary":"Customer called for a roofing estimate but learned the company does not serve the Punta Gorda area.","key_phrases":["heard good things","called for an estimate","do not work in Punta Gorda"]},"ChdDSUhNMG9nS0VJQ0FnSUQtNl9MdWlnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["new-roof-installation"],"problems":[]},"one_line_summary":"Customer is extremely happy with the quality of work and friendly staff at Roofing by Curry and highly recommends them.","key_phrases":["Quality work and friendly staff","extremely happy","Highly recommend","new roof"]},"ChZDSUhNMG9nS0VJQ0FnSUQtdnZmOWVnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","courtesy","professionalism","problem_resolution","scheduling"],"entities":{"technicians":["Sean","Daniel"],"services":["roof-vent-cover-installation","roof-tile-repair","roof-inspection"],"problems":["roof-vent-coverings-needed-installation","damaged-roof-tiles-requiring-repair"]},"one_line_summary":"Customer praises Sean and Daniel for professional, on-time roof vent installation and bonus tile repairs despite the team being busy with post-hurricane work.","key_phrases":["on time, knowledgeable, courteous and very professional","Daniel even repaired a few roof tiles","extremely busy with recent hurricane and tropical storm activity","took the time to schedule our needs"]},"ChdDSUhNMG9nS0VJQ0FnSUQtM0lyZjZRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","cleanliness","communication"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Alice Beard praises Roofing by Curry for their polite and efficient crew, thorough cleanup, and excellent office communication.","key_phrases":["fast but did a very good job","cleaned everything up","kept me informed at all times","would recommend curry roofing to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSUQtb09YOWFBEAE":{"sentiment":"negative","sentiment_score":-0.4,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","responsiveness"],"entities":{"technicians":[],"services":["roof-installation","gutter-repair"],"problems":["gutter-screws-cut-during-roofing-work","gutter-damage-causing-issues-during-hurricane-rainfall","company-refusing-to-take-responsibility-for-damage"]},"one_line_summary":"Customer praises the roofing work but is frustrated that the company damaged their gutters and refused to take responsibility or fix the issue.","key_phrases":["great job on the roof","cut through our giant gutter screws","denied they did it","not going to fix it"]},"ChdDSUhNMG9nS0VJQ0FnSUMtN2Z1VjFRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises the hardworking and professional crew and would recommend Roofing by Curry to others.","key_phrases":["worked from early morning to dusk","professional in the work that they did","recommend Curry to my neighbors and friends"]},"ChZDSUhNMG9nS0VJQ0FnSUMtMVlfOVJREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for arriving on time, easy communication, quality roof work, and thorough cleanup.","key_phrases":["Showed up when they said they would","never a problem contacting them","cleaned up perfect when done","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUMtaFp2QmV3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","communication","responsiveness"],"entities":{"technicians":[],"services":["roof-replacement","storm-damage-repair"],"problems":["storm-toppled-trees-landed-on-roof","limb-pierced-through-roof"]},"one_line_summary":"A repeat customer praises Curry Roofing for their swift and skilled storm damage repair after trees fell on their roof.","key_phrases":["treated me like family","limb pierced through the roof","already fixed the roof","completely satisfied with the quality"]},"ChZDSUhNMG9nS0VJQ0FnSUMtOGRuZUxREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","professionalism","responsiveness","scheduling"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises the company's punctuality, daily progress updates with photos, and rapid turnaround from inspection to installation.","key_phrases":["Prompt, on time performance","daily status reports with pictures","All time based and performance commitments were kept","Rapid response to questions"]},"ChdDSUhNMG9nS0VJQ0FnSUMtOGJqUG1RRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry, praising excellent communication and quality workmanship.","key_phrases":["Highly recommend","Excellent communication","job well done"]},"ChdDSUhNMG9nS0VJQ0FnSURldjU3a3RnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Jay","Arturo"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being reliable, honest, and professional, specifically thanking Jay and Arturo.","key_phrases":["Reliable honest and professional","A five star experience","Thanks Jay","Thanks Arturo"]},"ChZDSUhNMG9nS0VJQ0FnSURlbF9MWUpBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Cory"],"services":["roof-assessment","storm-damage-inspection"],"problems":["potential-roof-damage-after-hurricane-ian","cracked-tiles"]},"one_line_summary":"Cory provided a professional and thorough post-Hurricane Ian roof assessment, finding only minor cracked tiles and no leaks, giving the customer peace of mind.","key_phrases":["professional, thorough and honest inspection","alleviated our worries","no leaks and a few cracked tiles","no question we will use Curry for our repairs"]},"ChdDSUhNMG9nS0VJQ0FnSURlbDdYUXZnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Mark"],"services":["roofing-project-management"],"problems":[]},"one_line_summary":"Customer praised excellent project management and daily communication with pictures and progress reports from Project Manager Mark.","key_phrases":["managed the project perfectly from start to finish","daily communication, pictures, and a progress report","experience was Excellent"]},"ChZDSUhNMG9nS0VJQ0FnSURlMDlPQ0pnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Jay"],"services":["roof-inspection"],"problems":["hurricane-damage-assessment"]},"one_line_summary":"Customer praises technician Jay for being trustworthy, professional, and thorough during post-hurricane roof inspections after both Irma and Ian.","key_phrases":["trustworthy, professional, thorough and honest","inspect our roof after hurricanes Irma & Ian","no other roofing company for us"]},"ChZDSUhNMG9nS0VJQ0FnSURlcmE3R0lREAE":{"sentiment":"negative","sentiment_score":-0.9,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":[],"problems":["no-callback-received"]},"one_line_summary":"The customer never received a return call from the business.","key_phrases":["Never called me back"]},"ChZDSUhNMG9nS0VJQ0FnSURlLWJYaE9REAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Cory"],"services":["roof-damage-assessment","attic-inspection"],"problems":["hurricane-ian-roof-and-attic-damage"]},"one_line_summary":"Cory conducted a thorough and honest assessment of hurricane Ian roof and attic damage, earning high praise and a commitment to use Curry for repairs.","key_phrases":["very thorough, clear and most importantly honest","a true professional","a keeper","total confidence of doing a stellar job"]},"ChdDSUhNMG9nS0VJQ0FnSURlZ2Jfb21nRRAB":{"sentiment":"negative","sentiment_score":-0.7,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["roofing-repair"],"problems":["unresolved-roofing-issue"]},"one_line_summary":"Customer says the issue was not resolved and is requesting the company return to address it.","key_phrases":["Did not take care of it","Come back pls","Grand Palm SandalFoot"]},"ChdDSUhNMG9nS0VJQ0FnSURlLXNyLXpnRRAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["responsiveness","punctuality","courtesy","professionalism","cleanliness","technical_knowledge","pricing","problem_resolution"],"entities":{"technicians":["Jason","Carlos","Mitchell"],"services":["roof-repair"],"problems":["roof-damage-requiring-repair","previous-repair-aesthetics"]},"one_line_summary":"Customer praises the entire team—Jason, Carlos, and Mitchell—for their responsiveness, professionalism, cleanliness, and above-and-beyond work on a roof repair.","key_phrases":["top notch from beginning to end","keeping my property spotless","left it looking aesthetically better than it did before","went above and beyond"]},"ChdDSUhNMG9nS0VJQ0FnSURlc3YzOGh3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["tesla-solar-roof-installation","solar-battery-installation"],"problems":["power-outage-during-hurricane-ian"]},"one_line_summary":"Customer praises Roofing by Curry's Tesla solar roof and battery installation, which kept their home powered for two days during Hurricane Ian while the entire subdivision lost power.","key_phrases":["great job on the install","my house was the only one that had power","batteries still picked up power even when it is cloudy","highly recommend Roofing by Curry"]},"ChZDSUhNMG9nS0VJQ0FnSURlakktU01REAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","responsiveness","courtesy"],"entities":{"technicians":[],"services":["roof-replacement","free-roof-project"],"problems":["30-year-old-deteriorating-roof"]},"one_line_summary":"Roofing by Curry's Free Roof Project provided the reviewer's elderly mother with a desperately needed new roof, delivered by a friendly, professional, and communicative team.","key_phrases":["Free Roof Project","blessed my mother with a new, free roof","falling apart","entire team is filled with good people"]},"ChZDSUhNMG9nS0VJQ0FnSURlNUtmb0dBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises the outstanding roof installation that held up with no damage during Hurricane Ian.","key_phrases":["outstanding installation","no damage","made it through Ian","quality work"]},"ChZDSUhNMG9nS0VJQ0FnSURBMTd5QmRBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["shingle-roof-installation"],"problems":["storm-damage-assessment-after-hurricane-ian"]},"one_line_summary":"Customer reports that 16 years after installation, their roof survived Hurricane Ian with no leaks or broken shingles, praising the company's product, workmanship, and leadership.","key_phrases":["stand by their word and stand behind their work","16 years after install my roof is still going strong","No leaks. No broken shingles","There is only one roofing company to call"]},"ChdDSUhNMG9nS0VJQ0FnSUNlNC1hWWdnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","communication","pricing","courtesy"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-repair-assessment"]},"one_line_summary":"Customer is thrilled with Roofing by Curry's professionalism and honesty, noting the final bill was halved when less repair was needed than originally quoted.","key_phrases":["THRILLED beyond measure","final bill was halved","Honesty too","every single associate was helpful, pleasant & professional"]},"ChdDSUhNMG9nS0VJQ0FnSUNlNWRHWXpBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry's team as professional, prompt, and knowledgeable, giving a strong recommendation.","key_phrases":["Professional team","prompt and knowledgeable","Highly recommended company"]},"ChZDSUhNMG9nS0VJQ0FnSUNlcnNmVWVnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["free-roof-program"],"problems":[]},"one_line_summary":"A recipient of a free roof expresses deep gratitude for Roofing by Curry's generosity and highly recommends the family-owned company.","key_phrases":["one of the best companies I have ever worked with","free roof recipient","so very appreciative","great family owned company"]},"ChZDSUhNMG9nS0VJQ0FnSUR1azZLM0F3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","cleanliness","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["roof-leak-repair"],"problems":["roof-leaks"]},"one_line_summary":"Customer had two roof leaks repaired and praised the team for fair pricing, cleanliness, and respectful service.","key_phrases":["fix 2 roof leaks","very fair and clean and respectful","did a great job"]},"ChZDSUhNMG9nS0VJQ0FnSUR1NDhXVUtBEAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer was satisfied with the quality of the roofing work and found the cost to be reasonable.","key_phrases":["job was done well","decent cost"]},"ChdDSUhNMG9nS0VJQ0FnSUR1emRYcnRnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry without providing specific details.","key_phrases":["Highly recommend Curry Roofing","says it all"]},"ChdDSUhNMG9nS0VJQ0FnSUR1dXVmcTh3RRAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["professionalism","technical_knowledge","communication","problem_resolution","punctuality","cleanliness","courtesy","responsiveness"],"entities":{"technicians":["Craig","Mark","Luis","Charlie"],"services":["roof-replacement","roofing-consultation","on-site-supervision"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry's entire team — consultant, supervisor, crew, and office staff — for exceptional professionalism, communication, cleanliness, and workmanship throughout the roofing project.","key_phrases":["professionalism & workmanship from start to finish was exceptional","e-mailed me daily of my roof's progress along with pictures","cleaned my yard free of debris everyday","resolved issues promptly"]},"ChdDSUhNMG9nS0VJQ0FnSUN1X3RXeHNBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for professionalism and clear communication throughout their roof replacement project.","key_phrases":["very professional from estimate to completion","kept us informed every step of the process","very happy with the outcome","Highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUN1MVBMbmZBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","communication","technical_knowledge","scheduling"],"entities":{"technicians":["Jose","Craig"],"services":["roof-replacement","uvm-inspection","insurance-documentation"],"problems":["damaged-roof-pieces","insurance-rate-improvement"]},"one_line_summary":"Customer is extremely satisfied with a smooth, professional roof replacement experience highlighted by excellent communication from lead man Jose Bonilla and timely delivery of all services.","key_phrases":["came earlier than they predicted","34 pictures of the work they did","letting me know each day of their progress","Why worry, call Curry"]},"ChZDSUhNMG9nS0VJQ0FnSURPaDhMeE1nEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","cleanliness","punctuality"],"entities":{"technicians":["Mark"],"services":["reroofing","condominium-roofing"],"problems":[]},"one_line_summary":"A condo association maintenance supervisor praises Roofing by Curry for professional work, excellent cleanup, and on-time completion under site supervisor Mark Oliver.","key_phrases":["totally 100% impressed and satisfied","went beyond and above","completed in a professional manor and on time","highly recommend Roofing by Curry"]},"ChZDSUhNMG9nS0VJQ0FnSURPaGNLUVpnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","punctuality","communication"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for an accurate estimate, early completion, and excellent communication throughout the roofing install.","key_phrases":["estimate was spot on","install actually happened before their original date","Communication throughout was excellent","completed the job in 2 days"]},"ChZDSUhNMG9nS0VJQ0FnSURPckpYS1pBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","scheduling","professionalism","punctuality","technical_knowledge"],"entities":{"technicians":[],"services":["roofing-inspection","roofing-repair"],"problems":["roofing-problems"]},"one_line_summary":"Customer praises Roofing by Curry for fair pricing, punctual appointments, professional work, and would recommend without hesitation.","key_phrases":["solid reliable organization","fair quote","work was done professionally","on time for appointments"]},"ChdDSUhNMG9nS0VJQ0FnSURPaExTcW1BRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","professionalism","communication","courtesy"],"entities":{"technicians":["Ivan"],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry for their quick estimate, punctual crew, and excellent communication from supervisor Ivan throughout the project.","key_phrases":["issue an estimate quickly","arrived when they said they would","Ivan was always reachable","confident I made the right choice"]},"ChZDSUhNMG9nS0VJQ0FnSUNPNzduSkNBEAE":{"sentiment":"positive","sentiment_score":0.5,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["solar-roofing"],"problems":[]},"one_line_summary":"Customer thanks the company for providing information about solar roofing options.","key_phrases":["information about solar roofing","thanks for the information"]},"ChZDSUhNMG9nS0VJQ0FnSUNPdmQzak5BEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Jose"],"services":["re-roof"],"problems":[]},"one_line_summary":"Customer is fully satisfied with the re-roof job, praising the supervisor Jose and the skilled roofing team.","key_phrases":["totally pleased with every aspect","professional and attentive","hardworking and skilled","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNPOXM2T2V3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer had an excellent experience and plans to use Roofing by Curry exclusively for future roofing needs.","key_phrases":["Excellent","will only use them for future needs","Thank you"]},"ChZDSUhNMG9nS0VJQ0FnSUNPeFBxbk5BEAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["punctuality","cleanliness","communication","pricing"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praises on-time service, thorough cleanup, and clear communication, but notes pricing is higher than expected.","key_phrases":["on time and completed the repair on time","cleaned the area thoroughly","communicated everything they were doing","higher in pricing but dependable"]},"ChRDSUhNMG9nS0VJQ0FnSUNPcE1ndxAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer expresses relief and satisfaction at finding a good roofer in Roofing by Curry.","key_phrases":["good roofer is hard to find","glad I found Roofing by Curry"]},"ChdDSUhNMG9nS0VJQ0FnSUQyMThtQnJ3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","responsiveness","professionalism","technical_knowledge"],"entities":{"technicians":["Jason"],"services":["leak-repair","roof-repair"],"problems":["roof-leak-on-6-year-old-roof","difficult-to-locate-leak"]},"one_line_summary":"Customer praises Roofing by Curry for persistently resolving a challenging roof leak quickly and professionally, highlighting Jason and the entire team.","key_phrases":["very persistent in their effort to help us resolve our issue","never had to wait long","Jason was fantastic","highest recommendation"]},"ChdDSUhNMG9nS0VJQ0FnSUQyOC1pMHlBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality","pricing"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being professional, delivering on promises on time, and offering reasonable pricing.","key_phrases":["very professional company","did what they said they would do","at the time promised","reasonable price"]},"ChdDSUhNMG9nS0VJQ0FnSUQyeXZ5ajVBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","technical_knowledge","professionalism","communication"],"entities":{"technicians":[],"services":["roof-inspection","tile-repair"],"problems":["loose-or-slipping-roof-tiles"]},"one_line_summary":"Curry inspected the roof and honestly told the customer no repairs were needed, refusing to upsell an unnecessary service.","key_phrases":["A company that was honest","didn't try to sell you what you didn't need","wouldn't even recommend their basic package","this is who we're calling"]},"ChdDSUhNMG9nS0VJQ0FnSUQyNE1Lc3VRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["annual-roof-inspection","roof-repair"],"problems":[]},"one_line_summary":"Long-time customer praises Roofing by Curry's professionalism, expertise, and reliable repair work during annual roof inspections.","key_phrases":["go-to provider for annual roof inspections","professional, knowledgeable","complete work in the shortest time","never had to call them back"]},"ChZDSUhNMG9nS0VJQ0FnSUQyMG9xM0pREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["re-roofing"],"problems":["anxiety-about-large-roofing-project"]},"one_line_summary":"The Curry team effectively alleviated the customer's anxiety throughout the re-roofing process.","key_phrases":["Angst always accompanies any big project","eased away angst each step of the way","re-roof"]},"ChdDSUhNMG9nS0VJQ0FnSUQyNEktZWtRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for great service and professional workmanship.","key_phrases":["great service","professional workmanship"]},"ChdDSUhNMG9nS0VJQ0FnSUMydEpMVWtnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","courtesy","professionalism"],"entities":{"technicians":["Heath"],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praised the entire crew led by Heath for being punctual, communicative, friendly, and hardworking throughout the repair process.","key_phrases":["Workers always on time","communicated, friendly and worked so hard","Starting with Heath followed by repairers all went very well"]},"ChZDSUhNMG9nS0VJQ0FnSURXdnEtQmJBEAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","scheduling","communication"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer was satisfied with the fair bid, on-time completion, and collaborative color selection process.","key_phrases":["Bid was fair","worked with me to help figure out the best color","Work was done on time","happy with finished product"]},"ChZDSUhNMG9nS0VJQ0FnSURXbE5EZWJnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-damage"]},"one_line_summary":"Customer was highly satisfied with the timely, professional roof repair that left no visible trace of the original damage.","key_phrases":["handled very timely and professionally","very pleased with the quality of the work","couldn't tell where the damage had been","from initial visit to actual repair"]},"ChZDSUhNMG9nS0VJQ0FnSURXcE5QdUtnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry, praising their professionalism and long-standing presence in the Lakewood Ranch and Sarasota area.","key_phrases":["truly professional in each and every aspect","established in the Lakewood Ranch, Sarasota area for many years","highly recommend Roofing By Curry"]},"ChZDSUhNMG9nS0VJQ0FnSURXcEtHMURBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["insurance-claim-assistance","roofing"],"problems":["insurance-company-coordination"]},"one_line_summary":"Customer praises Roofing by Curry for going above and beyond to assist with the insurance company and delivering excellent service.","key_phrases":["went above and beyond","help me out with the insurance company","knowledge and help","Curry was fantastic"]},"ChdDSUhNMG9nS0VJQ0FnSUNXbjhlbjRRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution","responsiveness","scheduling","professionalism"],"entities":{"technicians":["Jay"],"services":["roof-leak-repair","vent-replacement"],"problems":["roof-leak-of-unknown-origin","faulty-vent","rusted-and-damaged-vents"]},"one_line_summary":"A repeat customer praises Curry Roofing for quickly diagnosing and resolving a roof leak caused by faulty, rusted vents on an emergency basis.","key_phrases":["immediately Jay came out to review the situation","scheduled a date/time for its replacement on an emergency basis","The guys who did the work were competent and quite experienced","Quality work all the way"]},"ChdDSUhNMG9nS0VJQ0FnSURtbXZMWnV3RRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-damage-requiring-repair"]},"one_line_summary":"The crew arrived early and worked diligently to complete the roof repair.","key_phrases":["arrived before schedule time","worked hard to repair the job"]},"ChdDSUhNMG9nS0VJQ0FnSURtbXZLS3d3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found Roofing by Curry easy to work with, appreciated their punctuality and friendly technicians.","key_phrases":["super easy company to deal with","on time","nice technicians"]},"ChZDSUhNMG9nS0VJQ0FnSUNtdDhlUlhBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Denise","Vicki","Heath"],"services":["roofing"],"problems":[]},"one_line_summary":"A 42-year construction industry veteran gives Curry a 5-star rating, praising the professionalism of every team member from office staff to estimator to crew.","key_phrases":["A quality contractor","highly professional","Every phase","5 star contractor"]},"ChdDSUhNMG9nS0VJQ0FnSUNteDd1bWxBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","punctuality","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for consistent communication, on-time arrival, early completion, and professional workmanship.","key_phrases":["kept in contact","was here when expected","finished early","excellent job"]},"ChdDSUhNMG9nS0VJQ0FnSUNtM2ZTZF9RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer enthusiastically praises Roofing by Curry as the most professional and detail-oriented roofing company they have ever worked with.","key_phrases":["most professional, detail oriented","customer service oriented","highly recommend","roofing professional"]},"ChdDSUhNMG9nS0VJQ0FnSUNtcmRpMTR3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","punctuality","communication","professionalism"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer was absentee during installation but praised timely scheduling, proactive communication with photos, and overall top-notch service.","key_phrases":["no problems with the scheduling","timely installation","stayed in contact and sent photos","top notch service and installation"]},"ChZDSUhNMG9nS0VJQ0FnSUNtd0xuMEhBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","scheduling","professionalism","problem_resolution","communication"],"entities":{"technicians":[],"services":["tile-roof-leak-repair"],"problems":["tile-roof-leak"]},"one_line_summary":"Roofing by Curry quickly identified and repaired a tile roof leak that two other companies had failed to find, earning a strong recommendation for their professionalism and competence.","key_phrases":["identified the source of my tile roof leak quickly","showed me pics of the issue","completed very professionally","honest and highly competent"]},"ChZDSUhNMG9nS0VJQ0FnSUNHOF9HSUNBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the company for doing great work and for going out of their way to help someone who had fallen.","key_phrases":["did a great job","stopped to help someone that had fallen","how amazing"]},"ChZDSUhNMG9nS0VJQ0FnSUNHaGJTY1RREAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["punctuality","communication","scheduling","professionalism","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["prepaid-time-and-materials-repair"],"problems":["technician-no-show-on-scheduled-date","unannounced-visit-when-customer-was-not-home","no-proof-of-completed-work-provided","no-invoice-or-receipt-sent","no-notification-of-reschedule"]},"one_line_summary":"Customer experienced a missed appointment, an unannounced follow-up visit, and a near-complete lack of communication or documentation throughout the prepaid repair process.","key_phrases":["never showed up","showed up unannounced on a different day when I was not home","no indication the job was done","they are unimpressive on little jobs"]},"ChdDSUhNMG9nS0VJQ0FnSUNHdHNqanlBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Jay"],"services":["roof-repair"],"problems":["roof-leaks"]},"one_line_summary":"Customer praises Roofing by Curry as the best in the Bay Area, highlighting professionalism and successful leak resolution.","key_phrases":["best roofing company in the Bay Area","professional service","NO LEAKS","Pleasant and easy to work with"]},"ChdDSUhNMG9nS0VJQ0FnSUNHMm9tT3FBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer is grateful and pleased with Curry's outstanding reputation, quality service, and expects a long-lasting roof repair.","key_phrases":["outstanding reputation","good people excellent service","long lasting roof repair","grateful pleased and hopeful"]},"ChdDSUhNMG9nS0VJQ0FnSUNHMnVITDlnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","cleanliness","courtesy","pricing"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the crew for being on time, neat, courteous, and reasonably priced.","key_phrases":["on time","very neat","courteous","reasonable"]},"ChdDSUhNMG9nS0VJQ0FnSUNHMU51b3JnRRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["professionalism","communication","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["roofing"],"problems":["payment-pressure-from-salesman"]},"one_line_summary":"Customer was happy with the roofing work but upset by a pushy text from the salesman demanding immediate payment.","key_phrases":["did a very good job","guys worked hard","pay right away because that's how he gets paid","kinda nasty"]},"ChZDSUhNMG9nS0VJQ0FnSUM2di1ubWFBEAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["pricing","communication","professionalism"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":["unexpected-charges-exceeding-approved-bid-amount","threat-of-lien-on-home","lack-of-disclosure-about-extra-costs"]},"one_line_summary":"Customer approved a bid for roof replacement but received a final bill more than 20% higher with no prior warning, and is now facing a lien threat.","key_phrases":["more than 20% above the job I agreed to","never spoken to about extra costs","threatening to lien my home","highly deceptive business practices"]},"ChdDSUhNMG9nS0VJQ0FnSUM2bjRIMDZ3RRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praised the hardworking crew for completing the roofing job in half a day.","key_phrases":["Hard working guys","Complete and done in 1/2 day"]},"ChdDSUhNMG9nS0VJQ0FnSUM2MzVQUTV3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer reports that the roof repair was completed in a timely and professional manner.","key_phrases":["done timely","professionally","repair done"]},"ChdDSUhNMG9nS0VJQ0FnSUM2dDZPVy13RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","communication","cleanliness"],"entities":{"technicians":["Anthony"],"services":["roof-repair"],"problems":[]},"one_line_summary":"Anthony Gomez and his partner delivered knowledgeable, professional roof repair work and left the site spotless, earning a strong recommendation.","key_phrases":["very knowledgeable and professional","explained all aspects of what he was going to do","incredible job","cleaned up every surface before they left"]},"ChdDSUhNMG9nS0VJQ0FnSUM2dF91R3BBRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praised the friendly and thorough roofing service provided by Roofing by Curry.","key_phrases":["Friendly service","thoroughly done"]},"ChdDSUhNMG9nS0VJQ0FnSUM2OGZ1NDVRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for professional work and daily cleanup during a new roof installation.","key_phrases":["wonderful job on our new roof","worked very professionally","cleaned up after themselves every day","beautiful job"]},"ChZDSUhNMG9nS0VJQ0FnSUM2Z1l5V1JBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","problem_resolution","professionalism"],"entities":{"technicians":["Shawn"],"services":["new-construction-roofing","roof-repair"],"problems":["multiple-issues-with-brand-new-roof-on-new-construction-home"]},"one_line_summary":"Technician Shawn went above and beyond multiple times to resolve issues with a new construction roof, earning high praise for courtesy and dedication.","key_phrases":["go the extra mile","more than courteous","went out of his way several times","make things right"]},"ChdDSUhNMG9nS0VJQ0FnSUM2eExYSTVnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","punctuality","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer chose Roofing by Curry based on reputation and was fully satisfied with their courteous, efficient, and punctual service.","key_phrases":["not disappointed","courteous, efficient, on time and very respectful","would definitely refer my friends","use them again if needed"]},"ChZDSUhNMG9nS0VJQ0FnSURhN2VMc0JBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","professionalism","pricing","responsiveness"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for a seamless, on-time roof repair process with excellent communication and follow-up from start to finish.","key_phrases":["seamless process from start to finished project","crew showing up on time","finish it up as quoted","follow up on how things went"]},"ChZDSUhNMG9nS0VJQ0FnSURhLXNtMlpREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["roofing-repair","roof-inspection"],"problems":[]},"one_line_summary":"A long-term customer of over 15 years praises Roofing by Curry as first rate, highlighting their professional and timely work.","key_phrases":["first rate","wouldn't use anyone else","over 15 years","professional and timely"]},"ChdDSUhNMG9nS0VJQ0FnSURha3FlTjNRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":[],"services":["tile-removal","tile-installation","roofing-quote"],"problems":[]},"one_line_summary":"Customer is extremely pleased with the professional work and overall experience from quote to installation of new roof tiles.","key_phrases":["highly professional and did a very good job","roof looks beautiful","extremely pleased with their work ethic","no hesitation in recommending them"]},"ChZDSUhNMG9nS0VJQ0FnSUNhaVlTakR3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","cleanliness","communication","professionalism","problem_resolution"],"entities":{"technicians":["Jose"],"services":["reroof","leak-repair"],"problems":["bad-leaks","roof-over-20-years-old"]},"one_line_summary":"Customer had their aging, leaking roof replaced and praised the crew's punctuality, cleanliness, and supervisor Jose's consistent communication throughout the project.","key_phrases":["very positive experience from start to finish","crew was on time every day","cleaned up each afternoon","Jose the crew supervisor kept me updated"]},"ChZDSUhNMG9nS0VJQ0FnSUNhLW9EYUVBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the roofing work and would hire Roofing by Curry again.","key_phrases":["excellent job","pleased with the job","would use them again"]},"ChdDSUhNMG9nS0VJQ0FnSUNhdUtTbXJBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry, praising their responsiveness, efficiency, and trustworthiness.","key_phrases":["Very responsive","Quick. Efficient.","Trustworthy","10/10 recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURxM05Md09nEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Jay","Willie","Sergio"],"services":["roof-repair"],"problems":["roof-damage-requiring-repair"]},"one_line_summary":"Customer is very pleased with the professional, friendly, and highly qualified team at Roofing by Curry who completed a roof repair.","key_phrases":["Professional and friendly","highly qualified","did an awesome job","greatly appreciated"]},"ChdDSUhNMG9nS0VJQ0FnSURxM0pTVGp3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Jesse"],"services":["roofing-inspection","roofing-quote","roofing-installation"],"problems":[]},"one_line_summary":"Customer praises Jesse Curry and the entire team for delivering best-in-class professional service from initial inquiry through project completion.","key_phrases":["best-in-class service","Professional through and through","initial inquiry to completion","Why Worry - Call Curry"]},"ChZDSUhNMG9nS0VJQ0FnSURxM09mVVd3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-damage"]},"one_line_summary":"Customer had a great experience with roof repair, praising exceptional customer service and fair pricing.","key_phrases":["great experience repairing my roof","exceptional customer service","fair price"]},"ChZDSUhNMG9nS0VJQ0FnSURxcUoteFl3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Steve had a great experience with Curry Roofing and would highly recommend them to family and friends.","key_phrases":["Great job","excellent to work with","whole process","very satisfied customer"]},"ChZDSUhNMG9nS0VJQ0FnSUNxMC0zQUpREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","punctuality","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Alfredo"],"services":["roof-repair"],"problems":["damaged-roof"]},"one_line_summary":"Customer praises roofer Alfredo for punctuality, professionalism, and exceptional attention to detail on a roof repair, highlighted by before-and-after photos from the company.","key_phrases":["most attention to detail I have ever seen","arrived on time was completed on time","company sent me before and after pictures","beautiful perfect looking job"]},"ChdDSUhNMG9nS0VJQ0FnSUNxMC1XVHJRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["roof-inspection","roof-repair"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for excellent office communication, thorough inspection, and quality repairs, highly recommending the company.","key_phrases":["great job","office communication","inspection to the repairs","would highly recommend Curry"]},"ChdDSUhNMG9nS0VJQ0FnSUNxMDcyX2p3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer is very impressed with Roofing by Curry and would use them again in the future.","key_phrases":["Very impressed by this company","Would definitely use again"]},"ChdDSUhNMG9nS0VJQ0FnSUNxZzhEcnBBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","pricing"],"entities":{"technicians":[],"services":["reroof","decking-replacement","roof-tear-off"],"problems":["extensive-decking-replacement-needed","double-roof-tear-off-required"]},"one_line_summary":"Customer is highly satisfied with Roofing by Curry's reroof work, praising the quality and professionalism despite not being the cheapest option.","key_phrases":["excellent job on our reroof","extensive decking replacement and a double roof tear off","best looking roof in our neighborhood","you get what you pay for"]},"ChZDSUhNMG9nS0VJQ0FnSUNxNlkzZEVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["specialized-roofing"],"problems":["complex-non-standard-roof-situation"]},"one_line_summary":"Customer praises Roofing by Curry's entire team for going above and beyond on a complex, non-standard roofing job.","key_phrases":["specialized services, not just your normal roof situation","the whole team was amazing","went out of their way and did more than just fixing a solution","very grateful"]},"ChZDSUhNMG9nS0VJQ0FnSUNxbWFPeFBnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","pricing","communication","problem_resolution"],"entities":{"technicians":["Tom","Jose"],"services":["reroofing","roof-inspection","attic-inspection"],"problems":["deceased-critters-in-attic","aging-roof-needing-replacement"]},"one_line_summary":"Customer praises inspector Tom Averitt and supervisor Jose Antonio for exceptional thoroughness, professionalism, and integrity on a full reroofing project in Turtle Rock.","key_phrases":["utmost honesty and integrity","above and beyond","thoroughness and professionalism","made our home truly pop"]},"ChdDSUhNMG9nS0VJQ0FnSUNxMnR1b19RRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","technical_knowledge","punctuality"],"entities":{"technicians":[],"services":["roof-leak-repair","roof-inspection"],"problems":["ceiling-leak"]},"one_line_summary":"Roofing by Curry responded quickly to a ceiling leak, performed a thorough photo-documented inspection, and completed a full repair on time.","key_phrases":["came to my rescue","thorough inspection complete with photographs","complete repair","timely basis"]},"ChZDSUhNMG9nS0VJQ0FnSUNxaXIyeExBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry, praising their responsiveness and ability to deliver on promises.","key_phrases":["came highly recommended and did not disappoint","responsive and delivered what they promised","would recommend them to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSUNxOU4zZUdnEAE":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["professionalism","cleanliness","courtesy","communication","responsiveness","scheduling","technical_knowledge"],"entities":{"technicians":["Juan","Suzy"],"services":["roof-installation","flat-roof-repair","drip-edge-installation","lead-boot-painting","gutter-reinforcement"],"problems":["18-year-old-roof-needing-replacement","flat-roof-over-screened-in-porch-improperly-pitched","material-shortages-and-supplier-delays"]},"one_line_summary":"Customer is extremely satisfied with a full roof replacement by Juan's crew and praises the office team's friendliness and professionalism throughout the entire process.","key_phrases":["masterfully removed our 18+ year old roof","powerful magnets were run over our driveway","seamlessly completed in less than a month","always being so friendly, courteous, helpful, and professional"]},"ChZDSUhNMG9nS0VJQ0FnSUNxOE9YY0JREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer found the roofing work affordable, high quality, and the team professional and pleasant throughout.","key_phrases":["Price was affordable","work was done in a quality manner","very professional and pleasant to work with"]},"ChdDSUhNMG9nS0VJQ0FnSURLbjl6aTR3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","professionalism","technical_knowledge","responsiveness"],"entities":{"technicians":["Mike","Sean","Pedro"],"services":["roof-replacement","leak-repair","attic-inspection"],"problems":["leaking-roof","water-damage"]},"one_line_summary":"Customer praises Curry Roofing's repair team for quickly resolving leaks and water damage on a 10-year-old roof they originally installed, highlighting professionalism and integrity.","key_phrases":["immediately sent a crew out to evaluate & repair","crawled through our entire attic to find every leak","showing professionalism, integrity, & responsibility","They do stand behind their work"]},"ChZDSUhNMG9nS0VJQ0FnSURLaGR5RmZREAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["punctuality","courtesy","communication","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["flat-tile-repair","roof-tile-repair"],"problems":["loose-tiles-at-the-peak","multiple-loose-flat-tiles"]},"one_line_summary":"Customer was satisfied with on-time, polite tile repair but initially recommended showing before and after photos, upgrading to 5 stars after owner provided them.","key_phrases":["right on time","polite and went about their work without any fuss","show before and after pictures","upgraded my rating from four star to five star"]},"ChZDSUhNMG9nS0VJQ0FnSURzNXRDbFlBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","communication"],"entities":{"technicians":[],"services":["tile-roof-replacement","metal-roof-installation","flat-roof-repair"],"problems":["18-year-old-tile-roof-replacement","flat-roof-section-repair"]},"one_line_summary":"A repeat customer praises Roofing by Curry for completing two roofing jobs — a tile-to-metal roof replacement and a flat roof — describing them as competitively priced, professional, and efficient.","key_phrases":["competitively priced","performed efficiently, quickly and professionally","easy to deal with","wouldn't hesitate to use them again"]},"ChZDSUhNMG9nS0VJQ0FnSURLa3NmS2VnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises knowledgeable, courteous workers who completed the job well and comes away with a strong recommendation.","key_phrases":["very knowledgeable","courteous and friendly workers","got the job done well","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURLNHQ2SVV3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Jose"],"services":["roof-inspection","roof-installation"],"problems":[]},"one_line_summary":"Customer is highly impressed with every aspect of Curry Roofing's process and gives special recognition to Jose Antonio.","key_phrases":["VERY impressed with everyone I dealt with","from inspection, to sells, to installation, to billing","Special kudos to Jose Antonio","I highly recommend Curry Roofing"]},"ChdDSUhNMG9nS0VJQ0FnSURLb28zUjhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","cleanliness"],"entities":{"technicians":["Curry"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer is highly satisfied with Roofing by Curry, praising the outstanding results and the team's thoroughness, timeliness, neatness, and professionalism.","key_phrases":["Curry was outstanding","roof turned out great","thoroughly, timely neat, organized","a pleasure to work with"]},"ChdDSUhNMG9nS0VJQ0FnSURLa29UbG53RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","pricing","technical_knowledge"],"entities":{"technicians":[],"services":["roof-inspection"],"problems":["aging-roof-evaluation"]},"one_line_summary":"Customer praises Roofing by Curry for being punctual, offering a fair price, and providing a thorough evaluation of a 20-year-old roof.","key_phrases":["on time","fair price","good evaluation of my 20 year old roof","would definitely recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNLdDVXM1hnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being attentive and proficient, giving them a great overall rating.","key_phrases":["very attentive and proficient","great job"]},"ChdDSUhNMG9nS0VJQ0FnSUNLcmNMNXF3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Jose","Alfonso"],"services":["tesla-solar-roof-installation"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry's team, especially Jose and Alfonso, for exceptional professionalism and courtesy during a Tesla roof installation.","key_phrases":["professionalism, courtesy, empathy, humbleness, and dedication","way more professionalism than their counterparts with Tesla","even with a simple 'good morning'","Kudos guys, kudos"]},"ChZDSUhNMG9nS0VJQ0FnSUNLbHIzMGNnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","professionalism"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-repair-needed"]},"one_line_summary":"A repeat customer praises Roofing by Curry for their thorough cleanup and professionalism during roof repair.","key_phrases":["second time for roof repair","very impressed","cleaned up when finished","very professional"]},"ChZDSUhNMG9nS0VJQ0FnSUR5eTVtWkxREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","responsiveness","professionalism"],"entities":{"technicians":["Jason","Joel"],"services":["roof-repair","warranty-service"],"problems":["lapsed-warranty","roof-damage-requiring-repair"]},"one_line_summary":"Curry Roofing went above and beyond by honoring a lapsed warranty and quickly dispatching a team to repair the customer's roof within two days.","key_phrases":["great integrity","honored the lapsed warranty","had the roofer Joel here today","not often that you find a roofing company that stands behind their trade"]},"ChZDSUhNMG9nS0VJQ0FnSUR5a2JfcVF3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","pricing","punctuality"],"entities":{"technicians":[],"services":["roof-removal","roof-replacement","financing"],"problems":[]},"one_line_summary":"Customer praises polite service, available financing, and fast completion of a full roof removal and replacement in under 3 days.","key_phrases":["very polite, honest work","available financing was a plus","in and out in less than 3 days","whole removal and replacement"]},"ChdDSUhNMG9nS0VJQ0FnSUR5X3A2cHFnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being fast, efficient, and honest while saving them significant money.","key_phrases":["fast, efficient and honest","saved us a lot of money","appreciated"]},"ChZDSUhNMG9nS0VJQ0FnSUR5bnZHSWR3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","pricing","punctuality","courtesy"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises Curry Roofing for professionalism, detailed quoting, accurate timing, and courteous treatment of tenants during a roof installation.","key_phrases":["very professional from start to finish","original quote explained in detail","timing of install was accurate","courtesy the install team showed my tenants"]},"ChdDSUhNMG9nS0VJQ0FnSUR5M3ZyLXZnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["cleanliness","courtesy","communication","technical_knowledge","professionalism"],"entities":{"technicians":["Jose"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises the installation crew for their cleanliness, courtesy, and professionalism under supervisor Jose's excellent leadership.","key_phrases":["Installers did a great job","Cleaned up after each day","Jose the Supervisor was excellent","respected his knowledge and direction"]},"ChZDSUhNMG9nS0VJQ0FnSUR5cHAzbGRREAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":[],"services":["metal-roof-installation","roof-tear-off"],"problems":[]},"one_line_summary":"Customer is extremely pleased with Roofing by Curry's metal roof installation, praising the professional crews, daily communication with progress photos, and stunning final result.","key_phrases":["tremendous job installing a beautiful charcoal gray, metal roof","on-site managers were fantastic in keeping me informed with daily updates","final result was stunning","give Roofing by Curry my highest recommendation"]},"ChZDSUhNMG9nS0VJQ0FnSUN5ci1DVUlnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","cleanliness","communication","technical_knowledge","professionalism","responsiveness","courtesy"],"entities":{"technicians":[],"services":["flat-tile-roof-installation","roof-removal"],"problems":[]},"one_line_summary":"Customer is highly satisfied with Roofing by Curry's flat tile roof removal and installation, praising the specialized crews, punctuality, cleanliness, communication, and beautiful end result.","key_phrases":["crews are specialized at each step","cleaned up the work site each day","kept us informed of the next steps","beautiful job"]},"ChZDSUhNMG9nS0VJQ0FnSUN5NF96TVN3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","scheduling","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry as one of the most professional companies they've encountered, citing end-to-end satisfaction from scheduling through job site cleanup.","key_phrases":["most professional companies I have found","100% satisfaction","happily recommend them to anybody","jobsite cleaned up"]},"ChZDSUhNMG9nS0VJQ0FnSUNJNnQtQUNBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Richard"],"services":["tin-roof-repair","roof-restoration"],"problems":["old-rusty-tin-roof-needing-repair-rather-than-replacement"]},"one_line_summary":"A loyal repeat customer praises Richard for promptly and efficiently saving her old tin roof without a full replacement.","key_phrases":["4th time I've used their services","Richard solved my problem on an old rusty tin roof","on your side and trustworthy","always prompt, friendly and efficient"]},"ChdDSUhNMG9nS0VJQ0FnSUN5M0tPQXVnRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["communication","scheduling","problem_resolution","professionalism","technical_knowledge"],"entities":{"technicians":["Sam"],"services":["re-roofing"],"problems":[]},"one_line_summary":"Customer praises Sam Cowell and the Roofing by Curry team for outstanding communication, flexibility, and professionalism throughout a re-roofing project.","key_phrases":["very good working relationship","flexibility, help and cooperation","site inspections before and after installation","added value both in appearance and peace of mind"]},"ChZDSUhNMG9nS0VJQ0FnSUN5ckw3c0N3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer declares Roofing by Curry the best roofing company in the area.","key_phrases":["best roofing company in the area"]},"ChZDSUhNMG9nS0VJQ0FnSUN5aklQeU53EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Richard"],"services":["roof-leak-repair"],"problems":["small-roof-leak-from-rain-water"]},"one_line_summary":"Richard Sanders resolved a small rain-water roof leak professionally and knowledgeably, leaving the customer very satisfied.","key_phrases":["very professional and knowledgeable","knowledge and expertise","best possible service and solution","great company to do business with"]},"ChZDSUhNMG9nS0VJQ0FnSUN5bElIV1V3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","responsiveness","communication","problem_resolution","professionalism","punctuality"],"entities":{"technicians":[],"services":["tile-roof-replacement","tpo-flat-roof-inspection","tpo-flat-roof-service"],"problems":["aging-tile-roofs-on-condo-association-buildings","flat-tpo-roofs-requiring-inspection-and-servicing"]},"one_line_summary":"Roofing by Curry delivered best-price, on-time tile roof replacement for a condo association and also impressed with follow-up TPO flat roof servicing.","key_phrases":["best pricing","most responsive during the bidding process","handled them professionally and promptly","excellent job done on time"]},"ChdDSUhNMG9nS0VJQ0FnSUNTbGNpSjh3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","cleanliness"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for arriving on time and thorough daily cleanup, and would highly recommend them.","key_phrases":["on time","cleaned up after each day","blowing our front patio area","Very happy customer"]},"ChdDSUhNMG9nS0VJQ0FnSUNTbGFxMTZnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Richard"],"services":["roof-inspection","tile-roof-inspection","soffit-inspection"],"problems":["black-spots-on-soffit","suspected-roof-leak","stained-soffit"]},"one_line_summary":"Technician Richard inspected a tile roof and soffit, correctly diagnosed condensation rather than a leak, and refused payment for the service visit.","key_phrases":["black spots due to condensation","no leak coming from the roof","did not want to accept payment","honest roofing company"]},"ChdDSUhNMG9nS0VJQ0FnSUNTb0l2R21RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Sergio"],"services":["roof-repair"],"problems":["roof-damage-requiring-repair"]},"one_line_summary":"Sergio and his partner delivered outstanding roof repair work, going above and beyond to ensure the job was done right.","key_phrases":["outstanding job on our roof repair","went above and beyond to make it right","Sergio and his partner"]},"ChZDSUhNMG9nS0VJQ0FnSURpcGN5aWNnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","communication","cleanliness","professionalism"],"entities":{"technicians":["Jose"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for a smooth roof replacement with excellent communication, responsiveness, and thorough cleanup by supervisor Jose.","key_phrases":["terrific from beginning to end","excellent in communicating with us through the process","made sure the yard was cleaned up","took photos while working on the roof"]},"ChZDSUhNMG9nS0VJQ0FnSURpcWVpMkx3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","responsiveness","problem_resolution","pricing","communication","professionalism"],"entities":{"technicians":["Robert"],"services":["leak-inspection","roof-repair"],"problems":["storm-leaks","multiple-small-roof-leaks-from-storm-eta"]},"one_line_summary":"Technician Robert Sanders identified and fixed storm-related roof leaks at no charge, impressing the customer with honesty, punctuality, and responsiveness.","key_phrases":["fixed the problems with no charge at all","honest straight answer","don't need to replace the whole roof","very punctual and responsive"]},"ChdDSUhNMG9nS0VJQ0FnSUNpXzgtLWdRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","communication","problem_resolution"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer had a hassle-free experience with a professional, friendly, and efficient roofing crew that completed the job as promised and cleaned up daily.","key_phrases":["friendly, accessible, professional and efficient","completed as promised","conscience of cleaning up each day","hassle free experience"]},"ChdDSUhNMG9nS0VJQ0FnSUNpdjhpU3BRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","professionalism","communication"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"The crew arrived on time, were courteous and professional, completed the repair, and answered all questions to the customer's satisfaction.","key_phrases":["arrived on time","courteous, friendly, and professional","accomplished the repair","answered all my questions"]},"ChdDSUhNMG9nS0VJQ0FnSUNpXy15ZF9nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry as a great company, highlighting their punctuality, professionalism, and honesty.","key_phrases":["Great Company","On time","Professional","Honest"]},"ChdDSUhNMG9nS0VJQ0FnSUNpajVmQ2d3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing-inspection"],"problems":[]},"one_line_summary":"Customer praised Roofing by Curry for excellent service throughout the entire process including inspection.","key_phrases":["Excellent service","from start to finish","to inspection"]},"ChZDSUhNMG9nS0VJQ0FnSUNpdmJISU1BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge","pricing","problem_resolution"],"entities":{"technicians":[],"services":["roof-replacement","plywood-replacement"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for efficient, neat roof replacement work with competitive pricing and no post-job issues.","key_phrases":["efficient and neat work","yard and plants were in excellent condition","price was competitive","no worries"]},"ChZDSUhNMG9nS0VJQ0FnSUNpZ1k3dkFREAE":{"sentiment":"positive","sentiment_score":0.72,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer acknowledges higher pricing but praises the crew's professionalism and recommends Roofing by Curry for a quality job.","key_phrases":["price was more than any other company","crew was very professional","recommend Roofing by Curry","professional job done"]},"ChZDSUhNMG9nS0VJQ0FnSUNpMHNIaE9nEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["pricing","scheduling","communication","responsiveness","problem_resolution","technical_knowledge"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["minor-roof-issue","additional-issues-missed-by-salesman","incomplete-repair-requiring-redo-by-another-company"]},"one_line_summary":"Customer felt ripped off by poor communication, scheduling delays, an incomplete repair, and unresponsiveness when trying to address additional roof issues.","key_phrases":["feeling of getting ripped off","no scheduling and no communication","crew came 2 weeks later","too large and unresponsive"]},"ChdDSUhNMG9nS0VJQ0FnSUNpa3RTWDVBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Tom"],"services":["roof-inspection","attic-inspection"],"problems":["suspected-wind-damage","potential-need-for-new-roof"]},"one_line_summary":"Technician Tom conducted a thorough roof and attic inspection, honestly determining no new roof was needed despite two other companies claiming wind damage.","key_phrases":["checked the attic and my roof","no damage or loose shingles","your company is honest","will recommend you to others"]},"ChZDSUhNMG9nS0VJQ0FnSURDbjVhcGR3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality","problem_resolution"],"entities":{"technicians":[],"services":["roof-leak-repair"],"problems":["small-roof-leak"]},"one_line_summary":"A repeat customer highly recommends Roofing by Curry for their professionalism, good work, and punctuality in fixing a small roof leak.","key_phrases":["small roof leak","second time I have used Curry","professional, do good work","very punctual"]},"ChdDSUhNMG9nS0VJQ0FnSURDajhLRDV3RRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer gives a brief five-star endorsement praising the work done by Roofing by Curry.","key_phrases":["Great job"]},"ChZDSUhNMG9nS0VJQ0FnSURDNTlDcUFnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry for their professionalism, punctuality, integrity, and customer service.","key_phrases":["highly recommend","professionalism, punctuality, integrity & customer service","thanks to the entire team"]},"ChdDSUhNMG9nS0VJQ0FnSURDbC1ER3BRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["cleanliness","technical_knowledge"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-damage-requiring-repair"]},"one_line_summary":"Customer praises the neat, clean repair work that left no visible trace of the roof having been fixed.","key_phrases":["neat and clean job","you wouldn't know the roof was repaired"]},"ChZDSUhNMG9nS0VJQ0FnSURDZzVhck13EAE":{"sentiment":"positive","sentiment_score":0.45,"aspects_mentioned":["communication","punctuality","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":["poor-office-communication"]},"one_line_summary":"Customer praised the install team's timely and streamlined work and strong warranty, but was frustrated by challenging communication with the office.","key_phrases":["great products and warranty","work completed on time","very streamlined","communication with the office however was challenging"]},"ChdDSUhNMG9nS0VJQ0FnSURDMWJtVHVRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism","cleanliness"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer is very satisfied with the Curry crew's pleasant attitude, hard work, and daily cleanup during their roofing project.","key_phrases":["very pleasant and very hard working","cleaned up everything everyday","very satisfied with their work and my roof"]},"ChdDSUhNMG9nS0VJQ0FnSURDNFlYSHdRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is very satisfied with the timely and high-quality roofing work and would recommend Roofing by Curry to anyone.","key_phrases":["completed in a timely manner","very good work all around","very happy with the work","would recommend them to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSURDZ2RuT0tBEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["cleanliness","professionalism","technical_knowledge","courtesy","punctuality"],"entities":{"technicians":[],"services":["roof-installation","roof-stripping","home-addition-roofing"],"problems":["new-home-addition-requiring-roofing","aging-roof-section-needing-replacement"]},"one_line_summary":"Customer praises Roofing by Curry for exceptional cleanliness, professionalism, and dedicated crew effort on a large six-figure roofing job.","key_phrases":["clean-up after each day was perfection","performed beyond my expectations","crew worked tirelessly each day","professional, honest, skilled, careful"]},"ChZDSUhNMG9nS0VJQ0FnSURDZ2MtNlhnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Roya","Jose","Juan","Jaime","Esteban"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises the entire team from initial call to installation, giving special kudos to supervisor Jose Bonilla and his crew.","key_phrases":["Great job all round","Outstanding job","Kudos to Supervisor Jose Bonilla","great crew"]},"ChZDSUhNMG9nS0VJQ0FnSURDM3FmeWNREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","technical_knowledge"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for delivering quality roof repair work at a good price and recommends them to others.","key_phrases":["quality work for a good price","recommend them to anyone","needing any repairs done to their roof"]},"ChZDSUhNMG9nS0VJQ0FnSURDdW8yNUxnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Richard"],"services":["roofing"],"problems":[]},"one_line_summary":"Richard delivered excellent customer service and professionalism, earning a strong recommendation for Roofing by Curry.","key_phrases":["excellent customer service","extremely professional","highly recommend","any roofing need"]},"ChdDSUhNMG9nS0VJQ0FnSURDaW9QbW9RRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["punctuality","technical_knowledge"],"entities":{"technicians":[],"services":["tile-roof-repair"],"problems":["damaged-roof-tiles"]},"one_line_summary":"Technician arrived on time and thoroughly repaired approximately 25 damaged roof tiles.","key_phrases":["on time","went over the entire roof","repaired about 25 tiles"]},"ChdDSUhNMG9nS0VJQ0FnSURDNVBqNWhnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["roofing"],"problems":["roofing-need-during-difficult-time"]},"one_line_summary":"Customer praises Roofing by Curry as the best roofing company, highlighting their integrity, expertise, and extraordinary care for her family during a time of need.","key_phrases":["best roofing company hands down","went above and beyond to help our family","integrity, competence and a genuine knowledge","the best of the best"]},"ChZDSUhNMG9nS0VJQ0FnSURDeEk2NkdREAE":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["responsiveness","professionalism","scheduling","problem_resolution"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer had a positive experience with responsive and professional service, though noted a two-week lead time for scheduling.","key_phrases":["very responsive and professional","two weeks to get them over","did what they came for","took pictures of the repairs"]},"ChZDSUhNMG9nS0VJQ0FnSUNDMjdiSGZBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","pricing","cleanliness","professionalism","communication"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer was extremely satisfied with fast, clean, professional roofing work completed ahead of schedule and at a competitive price.","key_phrases":["finished before the quoted time","price beat several other quotes","Extremely happy with the work","Highly recommended"]},"ChZDSUhNMG9nS0VJQ0FnSUNDczQ2SGZREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":["Richard"],"services":["roof-leak-repair","roof-inspection"],"problems":["roof-leak"]},"one_line_summary":"A roof consultant named Richard identified and fixed a roof leak on the spot at no charge, impressing a customer who had previously been taken advantage of by other contractors.","key_phrases":["fix it on the spot","didn't charge me anything","taken advantage of by other contractors","good ethical companies like Curry still exist"]},"ChdDSUhNMG9nS0VJQ0FnSUNDbVplWGdRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality","communication"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-damage-requiring-repair"]},"one_line_summary":"Customer praises Roofing by Curry as a professional, punctual company that communicated arrival times well and delivered a successful roof repair.","key_phrases":["professional and on time","Always alerted me In advance for time of arrival","Would highly recommend Them for roof repairs","Wonderful company"]},"ChdDSUhNMG9nS0VJQ0FnSUNDMGZIUl9RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","punctuality"],"entities":{"technicians":["Richard"],"services":["dryer-vent-inspection"],"problems":[]},"one_line_summary":"Richard Sanders performed a dryer vent inspection and was praised for being professional, courteous, and on time.","key_phrases":["extremely professional","courteous","on time","highly recommended"]},"ChZDSUhNMG9nS0VJQ0FnSUNDbEl1LVJnEAE":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["pricing","communication","problem_resolution","professionalism","technical_knowledge","cleanliness"],"entities":{"technicians":["Charlie"],"services":["flat-roof-replacement","plywood-replacement","pitch-modification"],"problems":["rotten-flat-roof-plywood","undisclosed-upcharge-for-plywood-and-stringers","discrepancy-in-plywood-sheet-count","workers-urinating-on-side-of-house"]},"one_line_summary":"Customer was blindsided by a $6,000 upcharge for plywood after being told it was included, and reports workers urinating on the side of the house.","key_phrases":["6000.00 up charge for plywood and stringers","pictures only showed 38 sheets","smells like a urinal still","make sure your home to keep an eye on them"]},"ChZDSUhNMG9nS0VJQ0FnSUQ4bl82NWNnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is very satisfied with the workmanship, professionalism, and safe work area maintained by Roofing by Curry.","key_phrases":["very satisfied with the workmanship","professionalism of Curry co.","maintained a safe area","highly recommend them"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4dzdhd29BRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["cleanliness"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the roofing job and praises the excellent cleanup.","key_phrases":["Awesome job","Cleanup was excellent","Roof looks great"]},"ChdDSUhNMG9nS0VJQ0FnSUQ4amVPNWxRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the roofing work, calling it outstanding and exactly as expected.","key_phrases":["Outstanding job","Just what I expected"]},"ChZDSUhNMG9nS0VJQ0FnSUQ4NWQ3ZEpBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["communication","punctuality","professionalism"],"entities":{"technicians":["Tom"],"services":["roofing-inspection"],"problems":["roofing-issue-requiring-contractor-selection"]},"one_line_summary":"Tom impressed the customer with proactive communication, including an introductory video and an ETA call before arrival.","key_phrases":["sent an email with an attached video introducing himself","advising us of what to expect","called ahead of his arrival time","helping us make an informed decision"]},"ChdDSUhNMG9nS0VJQ0FnSUM4aS1IanFnRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["scheduling","communication","responsiveness","professionalism","courtesy"],"entities":{"technicians":["Jose"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customers are highly impressed with Roofing by Curry's scheduling, communication, and professionalism, and especially praise supervisor Jose and the company's positive employee culture.","key_phrases":["extremely happy with the scheduling and workmanship","Jose the supervisor was professional, nice and courteous","valued and appreciated employees equate to a happier work place and a good job","GOLD STAR contractor"]},"ChdDSUhNMG9nS0VJQ0FnSUM4MC1mMjRRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["roof-repair","warranty-service"],"problems":["issue-with-2-year-old-roof"]},"one_line_summary":"Roofing by Curry honored their workmanship by fixing an issue with a 2-year-old roof, earning a strong recommendation for their quality and service.","key_phrases":["stood behind their work","fixed an issue with our 2-year old roof","fix it right","reputation for quality and service"]},"ChZDSUhNMG9nS0VJQ0FnSUM4X2V5dVNnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Mingo","Jose","Antonio"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer had a great experience with the experienced and professional roofing crew, praising Mingo, Jose, and Antonio specifically.","key_phrases":["experienced, professional, and enjoyable to work with","great experience from start to finish","especially Mingo, Jose, and Antonio"]},"ChdDSUhNMG9nS0VJQ0FnSUM4a3N1RzNRRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["punctuality","scheduling","problem_resolution"],"entities":{"technicians":[],"services":["roof-repair","tarp-installation"],"problems":["roof-leak"]},"one_line_summary":"Customer is satisfied with timely service and proactive tarp placement over a leak while awaiting scheduled roof repairs.","key_phrases":["Timeliness was excellent","worked me ahead in the schedule","two-week wait for repairs","put a tarp over the leak"]},"ChZDSUhNMG9nS0VJQ0FnSUM4NG96blB3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","pricing","professionalism","communication","cleanliness"],"entities":{"technicians":["Sam","Suzy","Jose"],"services":["metal-roof-installation","roof-tear-off"],"problems":["needed-roof-replacement","other-companies-provided-inaccurate-roof-assessments"]},"one_line_summary":"Customer praises Roofing by Curry for their thorough roof inspection approach, fair pricing, professional metal roof installation, and excellent communication from Sam, Suzy, and supervisor Jose throughout the process.","key_phrases":["only company that ACTUALLY put a ladder up and walked the roof","price was fair","so professionally done","metal roof crew was AMAZING and very clean"]},"ChZDSUhNMG9nS0VJQ0FnSUM4MHRpM01nEAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","pricing","problem_resolution"],"entities":{"technicians":["Sam","Jose"],"services":["roof-installation","project-financing"],"problems":["potential-project-hiccups","roof-leaks"]},"one_line_summary":"Customer reports a flawless roofing project with professional staff, excellent craftsmanship, no issues, and a leak-free result that drew compliments from neighbors.","key_phrases":["exceeded our expectations","there were none. Zero. That's unheard of with roofers","quality of craftsmanship was on point - no shortcuts","job is better than well done"]},"ChdDSUhNMG9nS0VJQ0FnSURjdDhTWTBnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["roof-leak-repair","roof-inspection"],"problems":["roof-leak","attic-damage"]},"one_line_summary":"Customer praises Roofing by Curry for their professional approach, thorough attic inspection to locate a leak, quality repair work, and photo documentation.","key_phrases":["professional from start to finish","crawling in the attic and found the damage","Repair work looks great","take photos of the inspection and work performed"]},"ChdDSUhNMG9nS0VJQ0FnSURjNi1TbW5RRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","responsiveness","problem_resolution","scheduling"],"entities":{"technicians":["Jay"],"services":["roof-repair"],"problems":["confusion-about-extent-of-repair-job"]},"one_line_summary":"Jay was professional and responsive, quickly resolving on-site confusion and ensuring the repair team stayed late to complete the job.","key_phrases":["super professional","came out on short notice","immediately rectified the situation","stayed late to get the job done"]},"ChZDSUhNMG9nS0VJQ0FnSURjbzkyWER3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","technical_knowledge","communication","responsiveness"],"entities":{"technicians":["Jay"],"services":["roof-leak-inspection"],"problems":["roof-leak","solar-panel-bolt-leak"]},"one_line_summary":"Technician Jay quickly diagnosed that a roof leak was caused by solar panel bolts rather than the roof itself, and provided excellent courteous service with photos.","key_phrases":["very courteous and polite","quickly figured out for me","sent me all the photos he took","quick to come out to my home"]},"ChdDSUhNMG9nS0VJQ0FnSURjaWRLTjVBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","technical_knowledge","communication","professionalism","courtesy","problem_resolution","scheduling"],"entities":{"technicians":["Jay","Jose"],"services":["tile-roof-replacement","roof-drainage-improvement","underlayment-repair","wind-mitigation-inspection"],"problems":["old-underlayment-needing-repair","roof-drainage-improvement-needed"]},"one_line_summary":"Customer praises Roofing by Curry for outstanding craftsmanship, responsive staff, excellent project management, and thorough follow-up on a complex tile roof replacement.","key_phrases":["excellent craftsmanship","entire staff was responsive","checked progress daily","wind mitigation inspection and documentation"]},"ChZDSUhNMG9nS0VJQ0FnSURjbnVpX1FBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","pricing","punctuality","problem_resolution"],"entities":{"technicians":[],"services":["roof-repair","leak-repair"],"problems":["roof-leak"]},"one_line_summary":"Customer praises quick response, reasonable pricing, on-time arrival, and successful leak repair.","key_phrases":["Quick response","reasonable price","on time the day of install","No more leaking"]},"ChdDSUhNMG9nS0VJQ0FnSURjcXQtSW9BRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","punctuality","professionalism","communication","cleanliness"],"entities":{"technicians":[],"services":["roofing-repair","roof-inspection"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for timely scheduling reminders, on-time arrival, professional work, post-job roof condition briefing, and thorough cleanup.","key_phrases":["followed up the day BEFORE and reminded me of the time","showed up on time","completed the job very professionally","area was completely cleaned up"]},"ChZDSUhNMG9nS0VJQ0FnSURjOHFTNERBEAE":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["courtesy","punctuality","communication"],"entities":{"technicians":["Tom"],"services":[],"problems":[]},"one_line_summary":"Tom was friendly, prompt, and communicative in addressing the customer's questions.","key_phrases":["very friendly","prompt","answered all my questions"]},"ChZDSUhNMG9nS0VJQ0FnSURjMG92R0VnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","communication","pricing","problem_resolution"],"entities":{"technicians":[],"services":["tile-roof-repair","roof-leak-repair"],"problems":["leaking-tile-roof"]},"one_line_summary":"Homeowner praises Roofing by Curry for their professionalism, honesty, and fair pricing in repairing a leaking tile roof.","key_phrases":["amazing experience","leaking tile roof","cost of the fix ended in the decent zone","I truly appreciate your honesty and customer service"]},"ChZDSUhNMG9nS0VJQ0FnSURjX0lxT1VnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":["Jose"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer had a smooth and stress-free roof replacement experience, praising foreman Jose's professionalism and responsiveness.","key_phrases":["smooth and stress free","very professional and responsive","definitely recommend Curry","start to finish"]},"ChRDSUhNMG9nS0VJQ0FnSURjM0xFWRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found Roofing by Curry to be highly knowledgeable and enjoyable to work with.","key_phrases":["very knowledgeable","pleasure to work with"]},"ChdDSUhNMG9nS0VJQ0FnSURjNElLNl93RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jay"],"services":["roof-replacement","roof-repair"],"problems":[]},"one_line_summary":"A realtor highly recommends Roofing by Curry for roof replacement and repairs, praising their trustworthiness and the pleasure of working with Jay Bileth.","key_phrases":["I trust the roof replacement/repairs","always a pleasure to work with Jay Bileth","highly recommend Roofing by Curry"]},"ChZDSUhNMG9nS0VJQ0FnSUNjdzl6VlZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness","technical_knowledge"],"entities":{"technicians":[],"services":["roof-installation","skylight-installation"],"problems":[]},"one_line_summary":"Customer praises professional, efficient work on roof and skylights, highlighting thorough cleanup and a 25-year leak warranty.","key_phrases":["very professional job","clean up was through","roof and skylights look fantastic","25 year leak warranty"]},"ChZDSUhNMG9nS0VJQ0FnSUNjcDVLQ1pBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","punctuality"],"entities":{"technicians":["Craig"],"services":["roof-inspection"],"problems":[]},"one_line_summary":"Craig arrived promptly as promised for a roof inspection and impressed the customer with his professionalism and knowledge, making Roofing by Curry their go-to roofer.","key_phrases":["Highly professional and very knowledgeable","very punctual","go to roofing company","As promised, Craig Beckner came down"]},"ChdDSUhNMG9nS0VJQ0FnSUNjcTdtdnlRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","cleanliness","problem_resolution","professionalism"],"entities":{"technicians":["Jason","Sean"],"services":["roof-leak-repair","roof-inspection"],"problems":["roof-leak-on-a-brand-new-home","builder-refused-to-address-the-issue"]},"one_line_summary":"Customer praises Curry Roofing for resolving a new-home roof leak with punctuality, clear communication, and a clean worksite after the builder refused to help.","key_phrases":["workers show up when they were suppose to","constant communication of their schedule","maintained a clean work site","taking care of the problem when the builder refused"]},"ChZDSUhNMG9nS0VJQ0FnSUNjMDVpeEt3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["roof-leak-repair","roof-damage-repair"],"problems":["roof-leak","roof-damage"]},"one_line_summary":"Customer praises Roofing by Curry for their knowledgeable, professional, and integrity-driven service after discovering a roof leak and damage in a newly purchased home.","key_phrases":["knowledgeable, professional and displayed integrity","integrity that is rare","surprised when the house we just bought had a leak","Great job!"]},"ChdDSUhNMG9nS0VJQ0FnSUNjMDR5X2hBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["cleanliness","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer was thoroughly pleased with the hard-working crew and their complete daily cleanup.","key_phrases":["worked very hard and did great work","clean up was complete and thorough every day","totally pleased with Roofing by Curry"]},"ChdDSUhNMG9nS0VJQ0FnSUNjMDh6RXdRRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Clayton"],"services":["roofing","gutter-installation"],"problems":["gutter-work-needed-improvement"]},"one_line_summary":"Customer praises Clayton's excellent work but notes the gutter crew needs better training and dedication.","key_phrases":["great job","Clayton is absolutely an asset","dedicate and train the person handling the gutters","very happy"]},"ChdDSUhNMG9nS0VJQ0FnSUNjNDVlbGp3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","communication","punctuality","professionalism","cleanliness","responsiveness"],"entities":{"technicians":["Sam","Chad"],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for exceptional customer service, professionalism, and cleanliness, specifically commending estimator Sam and job site coordinator Chad.","key_phrases":["above and beyond customer service","pinnacle of perfection","handled all of the daily details with patience and thoughtfulness","Worksite was clean"]},"ChZDSUhNMG9nS0VJQ0FnSUNjNDRIcFh3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jason"],"services":["roof-inspection","roof-installation"],"problems":[]},"one_line_summary":"Customer praises Jason for being professional and thorough and would recommend the company for roof inspections or installations.","key_phrases":["very professional and thorough","would recommend his company","roof inspections or installations"]},"ChZDSUhNMG9nS0VJQ0FnSUNjZzZ1ME5REAE":{"sentiment":"neutral","sentiment_score":0.2,"aspects_mentioned":["professionalism","communication","pricing","punctuality"],"entities":{"technicians":["Tom"],"services":["roofing-quote","roof-inspection"],"problems":["seeking-competitive-roofing-estimate"]},"one_line_summary":"Tom was professional and thorough during the quote process, but the pricing came in higher than a competing estimate, prompting further research.","key_phrases":["very professional and sensitive to social distancing","patient in explaining some options","left a quote package at our door as promised","cost was higher than the one other quote"]},"ChZDSUhNMG9nS0VJQ0FnSUNjamJMWFRBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer was impressed by the team's prompt arrival, excellent work, and proactive social distancing practices.","key_phrases":["Promptly arrived at 8am","stepped back more than 6 feet","implemented social distancing into their business","Work was also excellent"]},"ChdDSUhNMG9nS0VJQ0FnSUNjc1pUX3RRRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["pricing","communication","responsiveness","professionalism","courtesy","technical_knowledge"],"entities":{"technicians":["Clayton","Suzie","Chad"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer chose Roofing by Curry despite the highest bid among five, praising rep Clayton's professionalism, field supervisor Chad's expertise, and office staff Suzie's responsiveness.","key_phrases":["air of calm, no pressure, & class","answered my questions regardless of how naive they were","knowledge about roofing left me feeling comfortable","big Thank You to Chad, my field supervisor"]},"ChZDSUhNMG9nS0VJQ0FnSUNjc2FhM1BBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality","communication"],"entities":{"technicians":["Chad"],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer praises a quality roof replacement completed on time with a great team and good follow-up from supervisor Chad.","key_phrases":["quality job","on time","team worked great","good follow-up from supervisor Chad"]},"ChZDSUhNMG9nS0VJQ0FnSUNjOHVEX0ZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being extremely professional and informative, giving a strong recommendation.","key_phrases":["Extremely professional","very informative","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURzMDlPaVBREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praised Roofing by Curry for being efficient and professional.","key_phrases":["very efficient","professional"]},"ChZDSUhNMG9nS0VJQ0FnSURzNFltcU5REAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer found the roofing crew easy to work with and valued the experience highly.","key_phrases":["very easy to work with","counts for a lot"]},"ChdDSUhNMG9nS0VJQ0FnSURzcnBhcnF3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer had a very positive experience from sales through final punch-list resolution and would gladly provide referrals.","key_phrases":["Very positive experience","starting with sales through the resolution","punch-list items which were minimal","would not hesitate to provide referrals"]},"ChdDSUhNMG9nS0VJQ0FnSUNzcTZ1ZHJRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","punctuality","professionalism","communication"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["small-roof-repair-needed"]},"one_line_summary":"Customer praises Roofing by Curry for their responsiveness, on-time completion, and ease of working with them on a small roof repair job.","key_phrases":["very responsive","met their commitments","completed on time","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNzMmR5anNRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer praises the Roofing by Curry crew for their coordinated, nonstop work ethic and professionalism, giving an enthusiastic recommendation.","key_phrases":["coordinated and cohesive group of workers","worked nonstop","recommend Curry to anyone without hesitation","truly professional"]},"ChdDSUhNMG9nS0VJQ0FnSUMwdHBmVV9nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","communication","cleanliness","professionalism","technical_knowledge","problem_resolution","courtesy"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the professionalism, punctuality, cleanliness, and quality of their new roof installation by Roofing by Curry.","key_phrases":["Crews were on time each day","kept the job site clean as possible","well pleased with quality and appearance of our new roof","Thorough explanation of potential job"]},"ChdDSUhNMG9nS0VJQ0FnSUNzekozajBnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism","courtesy"],"entities":{"technicians":[],"services":["roof-tile-repair"],"problems":["damaged-roof-tiles"]},"one_line_summary":"Customer praised Roofing by Curry for promptly and courteously repairing a few damaged roof tiles.","key_phrases":["fix a few roof tiles","came as promised promptly","efficiently repaired my roof","prompt and courteous service"]},"ChZDSUhNMG9nS0VJQ0FnSUNzNksyR0p3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","scheduling","technical_knowledge"],"entities":{"technicians":[],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for professional staff, on-time completion, beautiful results, and an exceptional warranty.","key_phrases":["stayed on the timeline","beautiful results","warranty is exceptional","staff was professional"]},"ChZDSUhNMG9nS0VJQ0FnSUNzbUxTN0J3EAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["shingle-roofing"],"problems":[]},"one_line_summary":"Customer is satisfied with the service and quality of the shingle roofing job.","key_phrases":["good service","great job","nice shingles"]},"ChZDSUhNMG9nS0VJQ0FnSURNbjlIV0R3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","professionalism","communication","problem_resolution","courtesy"],"entities":{"technicians":["Jose"],"services":["tile-roof-replacement"],"problems":["complex-tile-roof-replacement-process","issues-and-questions-arising-during-large-project"]},"one_line_summary":"Customer highly recommends Roofing by Curry for their tile roof replacement, praising responsiveness, integrity, and supervisor Jose's exceptional professionalism throughout the complex process.","key_phrases":["incredibly accessible, responsive and professional","integrity is as good as it comes","felt like he was on 24x7","how much this company cares about the Customer"]},"ChZDSUhNMG9nS0VJQ0FnSURNOS1yTkVnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","pricing","professionalism"],"entities":{"technicians":[],"services":["fascia-board-repair","fascia-board-replacement"],"problems":["damaged-fascia-boards"]},"one_line_summary":"Customer was highly satisfied with Roofing by Curry's on-time, quality fascia board repair and would recommend the company to others.","key_phrases":["on time, on quality, on value","replace/repair a large portion of our fascia boards","crew went the extra to do the right job","very pleased and would recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURVckpuRk1REAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","communication","problem_resolution"],"entities":{"technicians":["Sergio"],"services":["roof-repair"],"problems":["roof-damage-requiring-repair"]},"one_line_summary":"Sergio arrived on time, completed a quality roof repair with a full explanation and inspection, impressing the customer with his professionalism.","key_phrases":["arrived on time","roof was repaired on time","full explanation and an inspection","real professional team"]},"ChdDSUhNMG9nS0VJQ0FnSUMwLXRXOXl3RRAB":{"sentiment":"neutral","sentiment_score":-0.1,"aspects_mentioned":["pricing","courtesy","punctuality","professionalism"],"entities":{"technicians":[],"services":["roof-replacement","roof-estimate"],"problems":["price-significantly-higher-than-competitors","seeking-quality-roofing-at-competitive-price"]},"one_line_summary":"Customer appreciated the friendly staff but found Roofing by Curry's quote $4,000 higher than four other well-reviewed competitors for the same roof replacement job.","key_phrases":["4 grand more than the other 4 places","everyone I talked to was very nice","check around there are other good cheaper people out there","took a little longer than others to come out"]},"ChZDSUhNMG9nS0VJQ0FnSURVN0l2cktREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","technical_knowledge","problem_resolution"],"entities":{"technicians":["Jason","Miguel"],"services":["roof-leak-repair"],"problems":["roof-leak"]},"one_line_summary":"Curry Roofing's Jason and Miguel responded immediately and successfully repaired a roof leak with no further issues during rainy season.","key_phrases":["replied immediately","worked diligently to find and repair the leak","Excellent repair work","no more leaks during this Rainy season"]},"ChdDSUhNMG9nS0VJQ0FnSURNbTVxR2xBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","responsiveness"],"entities":{"technicians":["Reuben","Chad"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises Reuben's crew for excellent roof installation and Chad for his easy communication and quick responsiveness.","key_phrases":["excellent job installing our new roof","very easy to work with","quickly addressed our questions and concerns","Highly recommend Curry Roofing"]},"ChdDSUhNMG9nS0VJQ0FnSURNZy1TYzd3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["cleanliness","punctuality","courtesy"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry for their excellent, clean, and on-time work with courteous staff.","key_phrases":["excellent job","clean","in time","very courtesy people"]},"ChZDSUhNMG9nS0VJQ0FnSURNdXBmUExBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","scheduling","professionalism","responsiveness"],"entities":{"technicians":["Sam","Chad"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer had an excellent experience with Roofing by Curry, praising Sam and Chad for clear communication, availability, and professionalism throughout the roofing project.","key_phrases":["always available when I had a question","kept me up to date on what the schedule was","no surprises except how good it looks","Chad cared about my project and his company"]},"ChdDSUhNMG9nS0VJQ0FnSURNMnJqNDZ3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being professional and courteous.","key_phrases":["So professional","courteous"]},"ChZDSUhNMG9nS0VJQ0FnSURNbk0yU0ZBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["problem_resolution","communication","responsiveness","pricing","professionalism"],"entities":{"technicians":["Sean"],"services":["broken-tile-repair","tile-replacement"],"problems":["broken-roof-tiles","cracked-tiles-missed-during-initial-repair"]},"one_line_summary":"Customer praises Roofing by Curry for promptly returning to fix missed cracked tiles at no extra cost, calling them a super and fair company.","key_phrases":["did exactly as they said they would and more","missed some tiles that were cracked","sent a crew out within 2 days","SUPER company to deal with"]},"ChZDSUhNMG9nS0VJQ0FnSURNak56NFFREAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["technical_knowledge","punctuality","courtesy"],"entities":{"technicians":[],"services":["roofing-inspection"],"problems":[]},"one_line_summary":"Customer praises the technician's knowledge, thoroughness, punctuality, and courtesy but has not yet evaluated the completed work.","key_phrases":["very knowledgeable, thorough","prompt & courteous","not yet in a position to evaluate the quality","will write more after the service is completed"]},"ChZDSUhNMG9nS0VJQ0FnSURNOUtXc0NREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["roof-installation","warranty-claim"],"problems":["minor-warranty-claim"]},"one_line_summary":"Customer praises Roofing by Curry for a phenomenal roof installation and swift handling of a warranty claim.","key_phrases":["phenomenal job","so professional","wasted no time addressing it","can't recommend them more highly"]},"ChdDSUhNMG9nS0VJQ0FnSURNOU92SF9RRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["tile-repair","roof-leak-repair"],"problems":["slipped-broken-tiles","roof-leak"]},"one_line_summary":"Customer hired Curry to fix slipped/broken tiles and a roof leak, and was very pleased with the results.","key_phrases":["repair some slipped/broken tiles","a roof leak","did a great job","roof looks like new"]},"ChZDSUhNMG9nS0VJQ0FnSURNa0xqUkxREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Ben"],"services":[],"problems":[]},"one_line_summary":"Customer praises Ben as an exceptional and professional representative.","key_phrases":["exceptional rep","Professional and Thorough","Ben"]},"ChZDSUhNMG9nS0VJQ0FnSUNNdjhuS2J3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","punctuality","responsiveness","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry for their prompt communication, on-time work, and regular progress updates with photos.","key_phrases":["highly recommend Curry","performed exactly when they indicated","timely responses to every inquiry","provided updates and photos"]},"ChZDSUhNMG9nS0VJQ0FnSUNNX3NYTVBREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Clayton"],"services":["roof-inspection","damage-estimate"],"problems":["roof-damage"]},"one_line_summary":"Clayton Powell provided a professional roof damage inspection and estimate, marking the second time the customer received exemplary service from him.","key_phrases":["very professional inspection and estimate","roof damage","exemplary service","2nd time he has given us"]},"ChdDSUhNMG9nS0VJQ0FnSUNNeTU3VnNBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","courtesy","responsiveness","problem_resolution","scheduling"],"entities":{"technicians":["Eduardo","Tahel"],"services":["roof-leak-repair","new-home-roofing"],"problems":["wet-patch-in-garage-ceiling","roof-leak"]},"one_line_summary":"Roofing by Curry responded the same day, sent knowledgeable and punctual technicians Eduardo and Tahel, and resolved a roof leak within a week.","key_phrases":["contacted the SAME day","arrived on time (unbelievably)","quickly diagnosed the problem","Within a week of my call, everything was complete"]},"ChdDSUhNMG9nS0VJQ0FnSUNNNWFQcTdnRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["punctuality","communication"],"entities":{"technicians":[],"services":["roofing-estimate"],"problems":[]},"one_line_summary":"The crew arrived on time and promptly provided a written estimate.","key_phrases":["Arrived on time","written estimate shortly after"]},"ChdDSUhNMG9nS0VJQ0FnSUNNcWJQYzh3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Sergio"],"services":["roof-repair"],"problems":["roof-leak-or-damage"]},"one_line_summary":"Technician Sergio efficiently repaired the roof and clearly explained the cause and fix to the customer.","key_phrases":["very efficient","explained what he was doing","fix the roof problem","how it happened"]},"ChdDSUhNMG9nS0VJQ0FnSUQwcTVlVC13RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["community-contest","roofing"],"problems":[]},"one_line_summary":"Customer thanks Roofing by Curry for their community contest that benefited deserving friends on Duprie Street in Englewood, Florida.","key_phrases":["heartfelt thank you","all you do for our community","worked very hard to win your contest","very good and deserving people"]},"ChZDSUhNMG9nS0VJQ0FnSUQwZzhXaFNBEAE":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["problem_resolution","technical_knowledge","professionalism","communication"],"entities":{"technicians":[],"services":["re-roofing","chimney-flashing"],"problems":["persistent-roof-leaks-at-chimney-corners-after-re-roof","ceiling-stains-from-ongoing-leaks","disrupted-secondary-water-barrier-during-installation","voided-gaf-50-year-warranty"]},"one_line_summary":"Customer reports 7 years of persistent roof leaks at chimney corners following a 2013 re-roof, blaming improper installation and accusing the company of deflecting responsibility and failing to honor the GAF warranty.","key_phrases":["7 years of leaking","Curry left me high and wet","50 year leak proof guarantee not worth the ink","disrupted the secondary barrier on installation"]},"ChdDSUhNMG9nS0VJQ0FnSUQwamJqbHVRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for professionalism, on-time performance, and consistent staff communication.","key_phrases":["Everyone is professional","Everything happens on time","staff follows up, keeps you informed","great job"]},"ChZDSUhNMG9nS0VJQ0FnSUQwdHBYUFRREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","communication"],"entities":{"technicians":["Sergio"],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Technician Sergio was punctual, professional, and kept the customer informed throughout the roofing job in hot Florida conditions.","key_phrases":["arrived on time every day","extremely professional","kept me informed every step of the way","very serious and professional company"]},"ChdDSUhNMG9nS0VJQ0FnSUMwaUxQRDdRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being great people with friendly service.","key_phrases":["great people","friendly service"]},"ChdDSUhNMG9nS0VJQ0FnSUQwNEtMRnF3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["roof-inspection","leak-diagnosis"],"problems":["suspected-roofing-leak","drywall-issue"]},"one_line_summary":"Technician thoroughly evaluated the situation and correctly identified that the issue was drywall-related rather than a roofing leak.","key_phrases":["very knowledgeable","took the necessary time to evaluate","didn't have a roofing leak problem","great experience"]},"ChZDSUhNMG9nS0VJQ0FnSUMwcUtDT2ZnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","cleanliness","courtesy"],"entities":{"technicians":["Jose"],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for professionalism, great communication, cleanliness, and Jose's dedication to doing the job right.","key_phrases":["Professional and friendly","Great communication","Very neat. Barely knew they were here","really wanted to do it right"]},"ChZDSUhNMG9nS0VJQ0FnSUMwNzdqN0ZBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-repairs-needed-at-rental-property-while-owner-was-out-of-town"]},"one_line_summary":"A 35-year construction veteran praises Roofing by Curry for excellent communication, professionalism, and quality repairs at his rental property while he was away.","key_phrases":["Great communication","Very professional","made our tenant feel very comfortable","quality outfit"]},"ChZDSUhNMG9nS0VJQ0FnSUNVMTQyM2ZnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the team for being on time, professional, thorough, and genuinely concerned for their welfare.","key_phrases":["on time","willing to answer questions","concerned for our welfare","professional"]},"ChdDSUhNMG9nS0VJQ0FnSURVby1XaG5RRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":["Clayton"],"services":["roof-leak-repair"],"problems":["leaky-roof"]},"one_line_summary":"Customer was very pleased with Clayton's knowledge and expertise in addressing their leaky roof.","key_phrases":["very pleased","knowledge and expertise","leaky roof problem"]},"ChdDSUhNMG9nS0VJQ0FnSUMweVoyZ3RBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises the team for being prompt, knowledgeable, friendly, and courteous.","key_phrases":["Prompt","knowledgable","friendly and courteous"]},"ChZDSUhNMG9nS0VJQ0FnSUMwZ2NQbWRREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["pricing"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is highly satisfied with both the quality of work and the price offered by Roofing by Curry.","key_phrases":["great job","fantastic price"]},"ChZDSUhNMG9nS0VJQ0FnSUMwbnR6SWFnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing-service"],"problems":[]},"one_line_summary":"Customer Kim Vogel from Coldwell Banker praises Roofing by Curry for excellent and thorough service.","key_phrases":["Excellent service","very thorough"]},"ChdDSUhNMG9nS0VJQ0FnSUMwNXBTanB3RRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["pricing","problem_resolution","professionalism","communication"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":["overcharge-above-estimate","severed-a-c-coolant-line-during-roof-replacement","coolant-drained-into-home-walls","refused-to-cover-repair-cost-of-their-mistake"]},"one_line_summary":"Customer reports being overcharged by $1,200 and having an A/C coolant line cut during roof replacement, with Curry Roofing refusing to accept responsibility or cover the $505 repair cost.","key_phrases":["charged over $1,200 more than was estimated","cut an A/C coolant line in the roof","they will not pay for their own mistake","did not honor their own contract"]},"ChdDSUhNMG9nS0VJQ0FnSUMwck55ZDZBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":[],"services":["leak-repair"],"problems":["roof-leak"]},"one_line_summary":"Customer praises Roofing by Curry for being prompt, polite, and completing a leak repair exactly as promised, though final results await rainfall.","key_phrases":["nothing but great things to say","Very prompt","worked hard to get it done exactly as I was told","highly recommend Curry"]},"ChdDSUhNMG9nS0VJQ0FnSUMwNU02bzBRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises excellent workmanship, friendly service, and clean job site, and plans to refer Roofing by Curry to friends.","key_phrases":["Excellent workmanship","Friendly","No debris left behind","giving their phone number to friends"]},"ChdDSUhNMG9nS0VJQ0FnSUNVejhuZjB3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","professionalism","courtesy"],"entities":{"technicians":["Jose"],"services":["roofing-repair"],"problems":[]},"one_line_summary":"Technician Jose arrived promptly, completed the roofing job professionally, and secured the home before leaving.","key_phrases":["showed up at 8:10am","walked with me and listened","closed the garage door and locked the front door","done with professionalism and quality"]},"ChdDSUhNMG9nS0VJQ0FnSUNVbC1uSzRnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication","technical_knowledge"],"entities":{"technicians":["Craig"],"services":["roofing-consultation"],"problems":[]},"one_line_summary":"Craig delivered a professional, informative, and pressure-free presentation of roofing options that educated the customer well.","key_phrases":["well-done presentation","very professional and informative","no high-pressure","educating us as to the different products available"]},"ChdDSUhNMG9nS0VJQ0FnSUNVcDdfdW1BRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["punctuality","technical_knowledge","communication","professionalism","courtesy"],"entities":{"technicians":["Jason"],"services":["roof-inspection"],"problems":["roof-problems-identified-during-inspection"]},"one_line_summary":"Jason arrived on time, thoroughly identified roof issues, answered all questions without being pushy, leaving the customer with a positive impression.","key_phrases":["was on time","pointed out my roofs problems","was not pushy","took the time to answer all my questions"]},"ChZDSUhNMG9nS0VJQ0FnSUNVbnMtY1V3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","communication"],"entities":{"technicians":[],"services":["roofing-proposal"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for their excellent responsiveness and thorough proposal presentations.","key_phrases":["always excellent response","thorough proposal presentation"]},"ChdDSUhNMG9nS0VJQ0FnSURrXzh1ZTVnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","professionalism","technical_knowledge"],"entities":{"technicians":["Samuel"],"services":["roof-inspection","roofing-estimate"],"problems":["needed-roof-inspection-and-estimate"]},"one_line_summary":"Samuel impressed the customer by arriving on time, physically inspecting the roof, and providing an estimate on the spot, standing out from a competitor who did not.","key_phrases":["On time","actually went onto the roof","gave us an estimate before he left","Very courteous and professional"]},"ChdDSUhNMG9nS0VJQ0FnSURrMjlMdDRnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","punctuality","scheduling","problem_resolution"],"entities":{"technicians":[],"services":["roof-tile-repair"],"problems":["broken-roof-tiles"]},"one_line_summary":"Technician was polite and punctual, quickly fitting in a repair of broken roof tiles ahead of hurricane season.","key_phrases":["polite, on time","fit me in quickly","broken roof tiles","comfortable the roof is in good shape for the hurricane season"]},"ChZDSUhNMG9nS0VJQ0FnSURraDZUZVl3EAE":{"sentiment":"positive","sentiment_score":0.4,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":[],"services":["roofing-shingle-replacement"],"problems":["new-shingles-do-not-match-existing-shingles-in-color"]},"one_line_summary":"Customer praised the overall service but noted the replacement shingles do not match the original shingle color exactly.","key_phrases":["great service","new roofing shingles do not match the old ones in color exactly"]},"ChZDSUhNMG9nS0VJQ0FnSURrazV5SFNnEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a brief but enthusiastic five-star review praising the work done by Roofing by Curry.","key_phrases":["GREAT JOB"]},"ChdDSUhNMG9nS0VJQ0FnSURrN2J2WTZ3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Reviewer praises the high quality of the company's staff and expresses willingness to work with them again.","key_phrases":["high quality people","no hesitation to deal with them again","several of the guys"]},"ChdDSUhNMG9nS0VJQ0FnSURreWNqdHVnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised Roofing by Curry for their excellent guidance.","key_phrases":["Excellent!","Thanks for your guidance"]},"ChdDSUhNMG9nS0VJQ0FnSURrZ1otZnBBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Clayton"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Clayton Cowell as a true professional and a valuable asset to Curry Roofing.","key_phrases":["true professional in every sense","truly an asset to Curry Roofing","Clayton Cowell"]},"ChdDSUhNMG9nS0VJQ0FnSUM0czh2bmh3RRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["technical_knowledge","pricing","punctuality","courtesy"],"entities":{"technicians":[],"services":["roof-repair","roof-diagnosis"],"problems":["roof-leak-or-damage-requiring-repair"]},"one_line_summary":"Customer was impressed by the quick diagnosis and fair repair quote, and is awaiting the scheduled repair.","key_phrases":["diagnosed issue almost immediately","Fair repair quote","Prompt and courteous","crossing my fingers for little rain"]},"ChdDSUhNMG9nS0VJQ0FnSUM0M28zQnNBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer was highly satisfied with punctuality, knowledge, speed, and cleanup, and would recommend Roofing by Curry without hesitation.","key_phrases":["punctual, very pleasant, knowledgeable, thorough and fast","excellent clean-up job","would definitely use them again","recommend them without hesitation"]},"ChdDSUhNMG9nS0VJQ0FnSURZXzd5bHN3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","cleanliness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer was thoroughly impressed by the professional service, consistent communication, and immaculate cleanup from start to finish.","key_phrases":["very professional","kept us informed","immaculate clean up","will recommend and would have back"]},"ChdDSUhNMG9nS0VJQ0FnSURZdV8tODRRRRAB":{"sentiment":"positive","sentiment_score":0.3,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":["roofing-proposal"],"problems":[]},"one_line_summary":"Customer briefly thanks Roofing by Curry for providing a proposal and information.","key_phrases":["your proposal and information","Thank you"]},"ChdDSUhNMG9nS0VJQ0FnSURZcGZEbjR3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found Roofing by Curry to be professional, polite, and prompt.","key_phrases":["very professional","polite","prompt"]},"ChdDSUhNMG9nS0VJQ0FnSURZZ1lMcDFRRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy"],"entities":{"technicians":["Craig"],"services":["re-roof","roof-inspection"],"problems":["aging-or-deteriorating-roof-condition"]},"one_line_summary":"Craig impressed the customer during a re-roof consultation with his knowledge, professionalism, and clear communication.","key_phrases":["very knowledgeable, professional and easy to communicate with","walked me through the re-roof process","answered all my questions","favorable opinion of Roofing by Curry"]},"ChdDSUhNMG9nS0VJQ0FnSURZM3ZuRjNRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["roofing-estimate"],"problems":[]},"one_line_summary":"Customer had a smooth experience with a friendly, knowledgeable estimator who provided an honest and fair assessment.","key_phrases":["very smooth","friendly and knowledgeable","honest and fair assessment"]},"ChZDSUhNMG9nS0VJQ0FnSURZek8tOUN3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Sergio"],"services":["roof-leak-repair"],"problems":["roof-leak"]},"one_line_summary":"Sergio and his assistant expertly repaired a roof leak, leaving the customer highly impressed with their hard work and professionalism.","key_phrases":["high level of expertise in their field","more than pleased with the outcome","honor to meet them","Salute to Sergio and the people of Curry Roofing"]},"ChZDSUhNMG9nS0VJQ0FnSURZck5yQUp3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","professionalism","scheduling"],"entities":{"technicians":["Al"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Al demonstrated strong roofing product knowledge and helped the customer get scheduled, instilling confidence in Curry's quality control process.","key_phrases":["very knowledgeable about the roofing products offered","instilled confidence","system of oversight and quality control","helpful in assisting me get scheduled"]},"ChZDSUhNMG9nS0VJQ0FnSURZdExiVU93EAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The reviewer found the contractor to be very helpful.","key_phrases":["very helpful"]},"ChdDSUhNMG9nS0VJQ0FnSUNZOWRiMzNRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Jay"],"services":["roofing-inspection"],"problems":[]},"one_line_summary":"Customer praises Jay for his professionalism, friendliness, and clear communication, and commends Curry for living their Christian values.","key_phrases":["incredibly professional, polite and friendly","explained the process and next steps","Curry truly lives their Christian values","forever be an advocate for them"]},"ChdDSUhNMG9nS0VJQ0FnSUNZOHVuYnFBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer gives a brief but enthusiastic 5-star endorsement praising the company as honest and awesome.","key_phrases":["Honest","just plain awesome"]},"ChdDSUhNMG9nS0VJQ0FnSUNZX05PbHNBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","pricing","professionalism","problem_resolution"],"entities":{"technicians":["Jose"],"services":["roof-leak-repair"],"problems":["recurring-roof-leak-that-had-failed-three-previous-repair-attempts"]},"one_line_summary":"After three failed DIY repair attempts, customer chose Curry based on research and bids, and was completely satisfied with the leak repair team led by Jose Bonilla.","key_phrases":["tried to fix this roof leak three times before and failed","did it right the first time","TOTALLY satisfied with quality, price and professionalism","Curry team from Office to field team workers"]},"ChZDSUhNMG9nS0VJQ0FnSUNZbE5YUlJREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the pleasant employees and the quick, efficient completion of the roofing job.","key_phrases":["very nice employees","quick and efficient","job was quick"]},"ChdDSUhNMG9nS0VJQ0FnSURJLTVHenBRRRAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["punctuality","cleanliness","problem_resolution","pricing","technical_knowledge"],"entities":{"technicians":[],"services":["leak-repair","wood-replacement"],"problems":["recurring-roof-leak","initial-misdiagnosis-of-leak-source","wood-damage-requiring-replacement"]},"one_line_summary":"Customer praises prompt initial service but reports the leak returned, though the company came back to do extensive repairs at no charge due to misdiagnosis.","key_phrases":["Prompt, neat and efficient","the leak started again","at no cost to us due to mis-diagnosis","hopefully found the source"]},"ChZDSUhNMG9nS0VJQ0FnSURvNmJPWkp3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","cleanliness","professionalism"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":[]},"one_line_summary":"Customer was very satisfied with a new roof installation, praising the workers' courtesy, cleanup, and the company's strong warranty.","key_phrases":["great job putting a new roof","one of the best warranty's in the industry","workers were courteous","great job cleaning up"]},"ChZDSUhNMG9nS0VJQ0FnSURvdnE2YUVnEAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["communication","scheduling"],"entities":{"technicians":["Jay"],"services":["roof-repair"],"problems":[]},"one_line_summary":"Jay clearly communicated the necessary repairs and promptly scheduled the repair date.","key_phrases":["great job of letting me know what should be repaired","Booked the repair date at that time"]},"ChZDSUhNMG9nS0VJQ0FnSURvcXBUU05REAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","communication","responsiveness"],"entities":{"technicians":["Sam"],"services":["roof-inspection","reroof-estimate"],"problems":["potential-reroof-needed"]},"one_line_summary":"Sam arrived on time, conducted a thorough roof inspection, and delivered a detailed same-day estimate for a potential reroof.","key_phrases":["arrived on time","quite thorough when checking out the roof","turnaround time for the estimate was the same day","detailed, in-depth explanation"]},"ChZDSUhNMG9nS0VJQ0FnSUNvdFp6X0R3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","problem_resolution","pricing","professionalism"],"entities":{"technicians":["Sergio"],"services":["metal-roofing-repair","leak-repair"],"problems":["leaking-roof","unexpected-source-of-roof-leak"]},"one_line_summary":"Technician Sergio went above and beyond to diagnose and fix a metal roof leak, and Curry honored the original price despite extra work required.","key_phrases":["very knowledgeable and experienced with metal roofing","went above and beyond to find the actual source of the leak","only charged the original price","positive experience with a roofing company"]},"ChdDSUhNMG9nS0VJQ0FnSUNvN3ZiRjlRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the team's expertise and gives a strong endorsement of their roofing work.","key_phrases":["actually know what they are doing","Great job","Thank you"]},"ChZDSUhNMG9nS0VJQ0FnSUNvd05QX1FBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["Jay"],"services":["roof-inspection"],"problems":[]},"one_line_summary":"Customer praises inspector Jay for his thorough, knowledgeable, and courteous roof inspection and clear explanation of materials and warranty.","key_phrases":["thorough and precise explanation","clear understanding of what needed done","explanation of the warranty and what materials would be used was superb","highly recommend them"]},"ChdDSUhNMG9nS0VJQ0FnSURJdl9HRHNRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being efficient, professional, and delivering quality work.","key_phrases":["pleasure to work with","efficient","professional and quality work"]},"ChdDSUhNMG9nS0VJQ0FnSURJM2RPZmtBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Juan"],"services":["roofing-installation"],"problems":[]},"one_line_summary":"Customer praises Juan for excellent work, noting top-notch materials and craftsmanship on the roofing job.","key_phrases":["Juan was great","very nice job","material and craftsmanship appear to be top notch"]},"ChZDSUhNMG9nS0VJQ0FnSURJbmFtUVl3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being on time, polite, and efficient in completing the job.","key_phrases":["On time","polite","efficient and completed the job well","Nothing but praise for this company"]},"ChZDSUhNMG9nS0VJQ0FnSURJOFpHSmJnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","problem_resolution","professionalism"],"entities":{"technicians":[],"services":["roof-tile-repair"],"problems":["slipped-roof-tile"]},"one_line_summary":"Roofing by Curry sent a crew to fix a slipped roof tile for a customer's mother as a goodwill gesture, even after the warranty had expired.","key_phrases":["kind enough to send a crew","repair a minor issue (slipped roof tile)","as a courtesy","even though the warranty had expired 6 months before"]},"ChdDSUhNMG9nS0VJQ0FnSURJbUxXV2tBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for their professionalism and expertise, giving the job high marks.","key_phrases":["professionalism and expertise","Excellent job","Thank you, Roofing by Curry"]},"ChZDSUhNMG9nS0VJQ0FnSURJaUxiZ053EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":["roof-replacement"],"problems":["protection-from-rain-and-storms"]},"one_line_summary":"Theresa is thrilled with her new roof from Curry Roofing, praising the team's warmth and her confidence in the roof's durability.","key_phrases":["All my neighbors say I have a new house","felt like having my own family working out there","confidence my new roof is going to keep my family safe","Love my new roof"]},"ChZDSUhNMG9nS0VJQ0FnSUNJLTk2Tll3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","communication"],"entities":{"technicians":[],"services":["roof-repair"],"problems":[]},"one_line_summary":"Technician arrived on time and showed the customer photos of the completed roof repair.","key_phrases":["arrived promptly on time","showed me on his cell phone","completed repair job"]},"ChZDSUhNMG9nS0VJQ0FnSUNJcTRxN0tREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":["Jose"],"services":["roof-repair"],"problems":[]},"one_line_summary":"Customer was completely satisfied with Jose's professional, knowledgeable, and courteous roof repair service.","key_phrases":["very professional, knowledgeable, and courteous","completely satisfied with the roof repair","asset to the business"]},"ChZDSUhNMG9nS0VJQ0FnSUNJc3EyT0pREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","responsiveness","problem_resolution"],"entities":{"technicians":["Mark","Joe","Tom","Rubin","Gary"],"services":["roof-replacement","roof-tile-removal"],"problems":["unexpected-problem-discovered-after-roof-tiles-were-removed-prior-to-new-roof-installation"]},"one_line_summary":"Customer praises Curry Roofing's professionalism, rapid estimate, and commitment to resolving an unexpected issue during a roof replacement.","key_phrases":["outstanding video analysis and estimate","highest quality of professionalism","stood behind their commitment to fix the situation with no questions asked","The roof looks wonderful"]},"ChZDSUhNMG9nS0VJQ0FnSUNJX1BHZFd3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","pricing","punctuality","cleanliness","responsiveness","communication"],"entities":{"technicians":["Sam","Sergio","Mike"],"services":["partial-re-roof","roof-repair"],"problems":["partial-roof-damage-at-operating-restaurant"]},"one_line_summary":"A partial re-roof and repair at an operating restaurant was handled professionally, efficiently, and cleanly by Sam, Sergio, and Mike.","key_phrases":["positive experience","fair quote","continually cleaned up after themselves","completed the job within the estimated time"]},"ChdDSUhNMG9nS0VJQ0FnSUNJM1BlcnBRRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","punctuality"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for beautiful work, quick turnaround, and professional, experienced service.","key_phrases":["beautiful work","quick and professional service","nice and experienced","Well Done"]},"ChZDSUhNMG9nS0VJQ0FnSUNJdkpub1VREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","pricing","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being timely, reasonably priced, and highly professional.","key_phrases":["timely","reasonable prices","very personable and professional"]},"ChdDSUhNMG9nS0VJQ0FnSUNJN01qWjFnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","cleanliness","courtesy"],"entities":{"technicians":[],"services":["roof-vent-installation"],"problems":[]},"one_line_summary":"Customer was very satisfied with the professional, communicative service during roof vent installation, including progress photos and a clean worksite.","key_phrases":["Polite and professional","Explained product being used","progress photos of every step","Area left clean"]},"ChZDSUhNMG9nS0VJQ0FnSUR3ek8zOGR3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","punctuality","communication"],"entities":{"technicians":[],"services":["roofing-estimate"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry as one of the most professional companies they've dealt with, highlighting courtesy, promptness, and a confirmation email with staff photos and background checks.","key_phrases":["most professional companies I have dealt with","courteous, prompt and efficient","confirmation email with a photo","background check"]},"ChdDSUhNMG9nS0VJQ0FnSURBbWZmdTdRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","professionalism"],"entities":{"technicians":["Jay"],"services":["roof-inspection"],"problems":["possible-roof-leak"]},"one_line_summary":"Technician Jay Bileth impressed the customer with his thorough, knowledgeable, and friendly inspection for a potential roof leak.","key_phrases":["could not have been more thorough, friendly or knowledgeable","very patiently answered our questions","give this company ten stars","highly recommended them wherever possible"]},"ChdDSUhNMG9nS0VJQ0FnSURBLTltY213RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","communication","pricing","responsiveness"],"entities":{"technicians":["Sam"],"services":["roof-replacement","roofing-estimate"],"problems":["needed-roof-replacement-quote"]},"one_line_summary":"Customer was highly impressed by estimator Sam's thorough, professional approach and the detailed, timely written quote provided for a roof replacement.","key_phrases":["impressed me with their professionalism","came prepared with a complete packet of information","written quote with photos within 24 hours","several choices with pricing nicely presented"]},"ChZDSUhNMG9nS0VJQ0FnSUN3M3NmUll3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","technical_knowledge"],"entities":{"technicians":["Mike","Gary"],"services":["tile-roof-repair","tile-replacement"],"problems":["cracked-roof-tiles","discontinued-original-tiles-needing-replacement"]},"one_line_summary":"Curry Roofing went the extra mile to source discontinued replacement tiles for a customer whose roof they originally installed in 2009.","key_phrases":["found replacement tiles","original tiles were discontinued","obtained sample tiles","extra effort solving my problem"]},"ChZDSUhNMG9nS0VJQ0FnSURnMS1talhREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","problem_resolution"],"entities":{"technicians":[],"services":["roof-repair","leak-repair"],"problems":["roof-leak","water-intrusion-from-summer-rains"]},"one_line_summary":"Customer praises Roofing by Curry for a painless, professional experience with quality materials and timely work that resolved a persistent roof leak.","key_phrases":["absolutely painless process","professional company that honors their contract","quality materials","timely for the summer rains not to leak"]},"ChZDSUhNMG9nS0VJQ0FnSURBa09QMUhBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jesse"],"services":["roof-vent-installation"],"problems":[]},"one_line_summary":"Jesse from Roofing by Curry installed 4 roof vents and was praised for his professionalism.","key_phrases":["installed 4 roof vents","did a nice job","very professional"]},"ChZDSUhNMG9nS0VJQ0FnSURnM2NPZEJ3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Jose"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises roofer Jose for doing a great job and being very helpful.","key_phrases":["great roofer","did a great job","quite helpful"]},"ChdDSUhNMG9nS0VJQ0FnSUNndjdtMV9BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing","technical_knowledge","problem_resolution","communication"],"entities":{"technicians":[],"services":["tile-roof-installation","roof-inspection","storm-damage-repair","roof-estimate"],"problems":["storm-related-damage-from-flying-debris","damaged-concrete-spanish-roof-tiles"]},"one_line_summary":"Long-time customer praises Roofing by Curry for a seamless, professional, and reasonably priced storm damage repair on a concrete Spanish tile roof installed by them in 2012.","key_phrases":["roof installation of concrete Spanish roof tiles was superb","totally professional","cost of the repairs was very reasonable","seamless from estimate to repair"]},"ChZDSUhNMG9nS0VJQ0FnSURRaDRLb2FREAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","punctuality","responsiveness","scheduling","problem_resolution"],"entities":{"technicians":["Clayton"],"services":["roofing-repair"],"problems":["no-show-on-scheduled-appointment","unresponsive-contractor","deposit-refund-not-processed"]},"one_line_summary":"Customer experienced repeated unresponsiveness, a missed appointment, and an unprocessed deposit refund from contractor Clayton.","key_phrases":["Clayton would simply not respond","Friday came and went with no one from Curry","fill job","Still not credited on my account"]},"ChdDSUhNMG9nS0VJQ0FnSURRM01iWGt3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":[],"services":["roofing-repair"],"problems":[]},"one_line_summary":"Customer praises the technician's professionalism and thorough cleanup after the roofing job.","key_phrases":["very professional","All debris was cleaned up","you would not even know he was here"]},"ChdDSUhNMG9nS0VJQ0FnSURncnRPeHFRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is highly satisfied with the work and plans to recommend Roofing by Curry to friends.","key_phrases":["Excellent work","will recommend to friends"]},"ChZDSUhNMG9nS0VJQ0FnSURnMGR1c0lREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["tile-roof-repair","leak-repair"],"problems":["leaks","broken-tiles","loose-tiles"]},"one_line_summary":"Customer praises Roofing by Curry for prompt, professional tile repair with no leaks and has already recommended them to neighbors.","key_phrases":["prompt and efficient and professional","replaced broken tiles and fixed loose tiles","No leaks","already recommended Curry to other neighbors"]},"ChZDSUhNMG9nS0VJQ0FnSURncDR2RGJREAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","punctuality","problem_resolution"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["roof-leaks"]},"one_line_summary":"Customer praises the professional crew for completing the roof repair promptly with no leaks after rain.","key_phrases":["very professional crew","finished promptly","no leaks despite rain","after repair"]},"ChdDSUhNMG9nS0VJQ0FnSUNRcDhEZ2tBRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":[],"services":["leak-repair"],"problems":["recurring-roof-leak-not-properly-fixed-by-previous-contractor","leak-returned-after-multiple-failed-repair-attempts"]},"one_line_summary":"Customer praised Roofing by Curry for successfully fixing a persistent roof leak that a previous contractor repeatedly failed to resolve and then refused to warranty.","key_phrases":["fixed it right","took a beating from another roofing company","warranty expired and tough luck","call Curry and don't use Mark Kaufman"]},"ChdDSUhNMG9nS0VJQ0FnSURBOUtEdGhRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Sean","Jose"],"services":["skylight-installation","sun-tunnel-installation"],"problems":[]},"one_line_summary":"Customers Larry is extremely happy with Sean and Jose's professional and detail-oriented installation of two Velux skylights and a sun tunnel.","key_phrases":["totally professional workers","very attentive to detail","extremely happy and satisfied with the end result","job well done"]},"ChdDSUhNMG9nS0VJQ0FnSUNRb3FTMGlnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["leak-repair","underlayment-replacement","gutter-rerouting"],"problems":["roof-leak-caused-by-improper-guttering"]},"one_line_summary":"Technician quickly identified and resolved a roof leak caused by improper guttering by replacing underlayment tile and rerouting gutters.","key_phrases":["Knew problem and fixed immediately","leak caused by improper guttering","replaced underlayment tile and rerouted gutters","very happy"]},"ChdDSUhNMG9nS0VJQ0FnSUN3Nm92X293RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry for their professionalism and technical competence.","key_phrases":["very professional","technically competent","Highly recommended"]},"ChZDSUhNMG9nS0VJQ0FnSURRcWRuN1NBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for timely, respectful service and outstanding workmanship.","key_phrases":["timely","respectful","outstanding work","would recommend anytime"]},"ChdDSUhNMG9nS0VJQ0FnSURBc0p2NGhRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","pricing","cleanliness","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is completely satisfied with the roofing work, praising punctuality, accurate pricing, cleanliness, and exceptional workmanship.","key_phrases":["completely satisfied","on time for every appt.","quoted an accurate price","quality of workmanship is rare"]},"ChdDSUhNMG9nS0VJQ0FnSUN3a0lPRGlBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","pricing","professionalism","problem_resolution","courtesy"],"entities":{"technicians":["Tom"],"services":["roof-replacement"],"problems":["hurricane-irma-damage-check","roof-leaks"]},"one_line_summary":"Customer praises excellent roof replacement quality, fair pricing, and standout post-hurricane follow-up from project manager Tom.","key_phrases":["quality of work was excellent","done at a fair price","stopped by to check on us after hurricane Irma","zero leaks"]},"ChdDSUhNMG9nS0VJQ0FnSUNBanZ5ZDlBRRAB":{"sentiment":"positive","sentiment_score":0.99,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["roof-replacement","free-community-roof-program","plywood-decking-replacement"],"problems":["elderly-neighbors-needed-roof-replacement","extensive-decking-damage-requiring-37-sheets-of-plywood-replacement"]},"one_line_summary":"Customer nominated elderly neighbors for Curry Roofing's free roof replacement program and praises the company's compassion, quality work, and community commitment.","key_phrases":["No Roof Left Behind Program","family company that cares, takes NO shortcuts","highest quality work","choose the one with heart and soul who gives back to the community"]},"ChZDSUhNMG9nS0VJQ0FnSUNRNWEtU2ZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Aj","Joe","Jose"],"services":["re-roofing","roof-tile-installation"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for a professional re-roofing job and specifically thanks the estimator, supervisor, foreman, and all workers involved.","key_phrases":["professional job re-roofing our house","new roof tiles","job well done","thank You for a job well done"]},"ChdDSUhNMG9nS0VJQ0FnSUN3aEtpc2lBRRAB":{"sentiment":"negative","sentiment_score":-0.3,"aspects_mentioned":["punctuality","responsiveness","problem_resolution"],"entities":{"technicians":[],"services":["shingle-installation"],"problems":["incomplete-job","unable-to-get-crew-back-to-finish-work"]},"one_line_summary":"Crew installed shingles quickly but customer cannot get them to return and complete the job.","key_phrases":["did the shingles quickly","can't get them back out to finish","incomplete work"]},"ChZDSUhNMG9nS0VJQ0FnSURBZ096MEdnEAE":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["problem_resolution","responsiveness","professionalism","communication"],"entities":{"technicians":["Sam"],"services":["roofing-repair","roofing-quote"],"problems":["initial-issue-with-receptionist","needed-quote-and-repair-addressed"]},"one_line_summary":"After an initial issue with the receptionist, management quickly intervened and sent a professional rep named Sam to address the quote and repair.","key_phrases":["issue at first with the receptionist","mgmt called me personally","had someone out immediately","Sam was very professional"]},"ChZDSUhNMG9nS0VJQ0FnSUNBM3BENEhnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge"],"entities":{"technicians":[],"services":["shingle-repair","ridge-line-repair"],"problems":["missing-roofing-shingles-on-the-ridge-line"]},"one_line_summary":"Customer praises the crew for doing a great job repairing missing shingles along the ridge line.","key_phrases":["great job","repairing the missing roofing shingles","ridge line"]},"ChdDSUhNMG9nS0VJQ0FnSUN3b3ZIbjFnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":["Juan"],"services":["roof-repair"],"problems":[]},"one_line_summary":"John and Oksana Bennett were very pleased with Juan and his associate's prompt, courteous, and efficient roof repair service and highly recommend Curry.","key_phrases":["prompt and courteous service","working efficiently to complete the roof repair in a timely fashion","very highly recommend this company","definitely use Curry for any future work"]},"ChdDSUhNMG9nS0VJQ0FnSURRcEtTZjd3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Jason"],"services":["roof-repair","roof-replacement"],"problems":[]},"one_line_summary":"Customer highly recommends Roofing by Curry, praising Jason's honesty in recommending repairs over unnecessary replacements and his exceptional customer service.","key_phrases":["honest opinion","recommend a repair if possible","goes above and beyond with customer service","someone I trust to recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURBNTV2elR3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Clayton"],"services":["roof-leak-detection","vent-repair"],"problems":["roof-leak","incorrectly-installed-vent"]},"one_line_summary":"Clayton and crew quickly identified and confirmed a roof leak caused by an incorrectly installed vent that a previous company had missed.","key_phrases":["great service","very hard working crew","first roofing company said there was no leak","found it immediately"]},"ChZDSUhNMG9nS0VJQ0FnSUNRbFA3TERnEAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":[],"services":["roofing"],"problems":["shoddy-workmanship","poor-follow-up","bad-customer-service"]},"one_line_summary":"Customer describes Roofing by Curry as one of the worst contractors they've worked with, citing shoddy work and terrible customer service.","key_phrases":["one of the worst contractors I have ever worked with","Miserable, shoddy work","horrible follow up and terrible customer service","Spare yourself misery and look elsewhere"]},"ChZDSUhNMG9nS0VJQ0FnSURBd3QzQVRnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jay"],"services":["roofing-service"],"problems":[]},"one_line_summary":"Customer praises technician Jay for going above and beyond to help them.","key_phrases":["absolute life saver","went above and beyond his job description","Thank you Jay B."]},"ChdDSUhNMG9nS0VJQ0FnSURBeDRfRWpnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","scheduling"],"entities":{"technicians":[],"services":["roof-leak-inspection","roofing-estimate"],"problems":["roof-leakage"]},"one_line_summary":"The estimator arrived on time, thoroughly assessed a roof leak, and promptly scheduled the job while impressing the customer with his knowledge and professionalism.","key_phrases":["came out at the time he stated","thorough in his review of the roof leakage","put me on the schedule immediately","very knowledgeable and professional"]},"ChdDSUhNMG9nS0VJQ0FnSUN3NE1UbDJBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the excellent work and very fast service provided by Roofing by Curry.","key_phrases":["Excellent work","very fast service","Thank you very much"]},"ChdDSUhNMG9nS0VJQ0FnSUNnbC1tT3VnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","communication","problem_resolution"],"entities":{"technicians":[],"services":["roof-repair"],"problems":["recurring-leak-in-previously-repaired-roof-spot-after-heavy-rain"]},"one_line_summary":"Customer praises Roofing by Curry for their exceptional responsiveness and quick repair of a recurring roof leak, even handling communications after hours.","key_phrases":["messaged them on Facebook after work hours","sent someone to my house and the repair was fixed","By 9:30 am the next morning the office had called","Great customer service"]},"ChZDSUhNMG9nS0VJQ0FnSUNnbXNPZURnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the roofing work as well-done and professional.","key_phrases":["really well-done","professional service"]},"ChZDSUhNMG9nS0VJQ0FnSURnc2FQSFJREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer is very happy with Roofing by Curry's work quality and fair pricing, and highly recommends them.","key_phrases":["very happy with Curry","right price","did it well","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURBMWNHeDNRRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","responsiveness","courtesy"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praised Roofing by Curry for doing a great job with quick and friendly service.","key_phrases":["great job","quick friendly service"]},"ChdDSUhNMG9nS0VJQ0FnSURRbDRpVHdRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being experienced, proactive, professional, and personable.","key_phrases":["experienced, proactive and professional","nice too"]},"ChdDSUhNMG9nS0VJQ0FnSURBdUp2N25BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry for being very professional and delivering excellent quality work.","key_phrases":["very professional","excellent quality"]},"ChZDSUhNMG9nS0VJQ0FnSURBd0lDRUhnEAE":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["responsiveness","scheduling","problem_resolution"],"entities":{"technicians":[],"services":["new-home-roofing","roof-repair"],"problems":["garage-roof-leaking","excessive-wait-time-for-estimate-and-repair-on-new-home"]},"one_line_summary":"Customer reports a serious garage roof leak on a new home but was told to wait 4 weeks for an estimate and 3 months for repair.","key_phrases":["leaking terribly","4 weeks for estimate and 3 mos for repair","new home","What a joke"]},"ChZDSUhNMG9nS0VJQ0FnSUN3d2F5ZmFREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","technical_knowledge"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Roofing by Curry as the best company they've dealt with, highlighting hardworking employees, attention to detail, and outstanding courtesy.","key_phrases":["best company I have ever dealt with","hardest working employees","every detail was attended to","dedication to their work"]},"ChdDSUhNMG9nS0VJQ0FnSUNnbHFpcXhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":["Scott"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises Scott for phenomenal, efficient roofing work and excellent cleanup.","key_phrases":["phenomenal","work was great, efficient","clean up was awesome"]},"ChdDSUhNMG9nS0VJQ0FnSUNRbWRiZG9nRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality","scheduling"],"entities":{"technicians":[],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the crew for being highly professional, arriving on time, and completing the job quickly.","key_phrases":["very professional","arrived when they said","completed real quick"]},"ChZDSUhNMG9nS0VJQ0FnSURBcWZhNGRREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","professionalism"],"entities":{"technicians":["Sean"],"services":["roof-repair"],"problems":[]},"one_line_summary":"Sean performed a roof repair and proactively sent the customer photos of the completed work via email.","key_phrases":["great job","took pictures of the repaired areas","sent them to me via email"]},"ChdDSUhNMG9nS0VJQ0FnSUNnN0lmUHBRRRAB":{"sentiment":"positive","sentiment_score":0.78,"aspects_mentioned":["technical_knowledge","problem_resolution","punctuality","professionalism"],"entities":{"technicians":[],"services":["metal-panel-roof-replacement"],"problems":["deteriorated-metal-roof-panels-needing-replacement","replacement-panels-did-not-match-existing-roof-panels"]},"one_line_summary":"The installer caught a mismatch in replacement metal roof panels and the representative worked diligently to source the correct matching panels, though the process took longer than expected.","key_phrases":["panels were different than what we had","worked hard to find us the exact type","get the panels to match what we had","took little longer than expected"]},"ChZDSUhNMG9nS0VJQ0FnSURnazhEemZnEAE":{"sentiment":"negative","sentiment_score":-0.95,"aspects_mentioned":["problem_resolution","communication","technical_knowledge","responsiveness","professionalism"],"entities":{"technicians":["Jay"],"services":["roof-installation","roof-repair"],"problems":["roof-leaking-within-one-year-of-installation","improper-installation","rotted-plywood","water-damage-to-ceilings","failed-warranty-workmanship-follow-through"]},"one_line_summary":"Customer reports roof installed by Curry began leaking within a year due to improper installation, and the company failed to stand behind their work or respond after initial contact.","key_phrases":["improper installation","chasing Jay down for over a month","I never heard from them again","at least a dozen sheets of rotted plywood"]},"ChdDSUhNMG9nS0VJQ0FnSUN3NnNYMzFBRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","punctuality","cleanliness","courtesy","problem_resolution"],"entities":{"technicians":["Jay","Shaun","Jose"],"services":["roof-replacement","roof-repair"],"problems":["roof-in-need-of-repair-or-replacement"]},"one_line_summary":"Customer is extremely pleased with the professionalism, punctuality, and cleanliness of the crew, and the quality of the finished roof.","key_phrases":["top notch","VERY CLEAN","always here on time","The finished roof looks SOOO good"]},"ChdDSUhNMG9nS0VJQ0FnSUNBdnBqSTJRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Aj"],"services":["roof-installation"],"problems":[]},"one_line_summary":"Customer praises AJ and his crew for being a pleasure to work with and delivering an amazing-looking roof.","key_phrases":["simply awesome","pleasure to work with","roof looks amazing"]},"ChZDSUhNMG9nS0VJQ0FnSUNRN29TYmVnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Aj"],"services":["roofing"],"problems":[]},"one_line_summary":"Customer praises the company's professionalism and highly recommends them, specifically calling out salesman AJ.","key_phrases":["Awesome job","Very professional company","AJ is an awesome salesman","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURRaEliRl93RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":["Jay"],"services":["roofing-consultation"],"problems":["needed-roofing-work-done"]},"one_line_summary":"A neighbor's visit from Roofing by Curry led to a positive interaction with salesman Jay, who impressed the customer with his professionalism and knowledge.","key_phrases":["very professional, kind, and informative","able to answer all of our questions","will definitely be using this company in the future"]},"ChZDSUhNMG9nS0VJQ0FnSURBMloyUkpREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Jay"],"services":["roof-repair"],"problems":["roof-needed-work"]},"one_line_summary":"Jay exceeded expectations by thoroughly explaining the roofing work needed for the customer's grandparents.","key_phrases":["went above and beyond our expectations","explained everything very thoroughly","helped in the best way he could"]},"ChdDSUhNMG9nS0VJQ0FnSURBZ3I2am13RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","scheduling"],"entities":{"technicians":["Jay"],"services":["mortar-repair","tile-work"],"problems":["mortar-and-tile-work-needed"]},"one_line_summary":"Customer praises Jay for his professionalism, personable manner, and timely service when scheduling mortar and tile repair work.","key_phrases":["very professional and extremely personable","timely service","great asset working for your company","stop over to take a look"]},"ChZDSUhNMG9nS0VJQ0FnSUNna2JuZVZ3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","courtesy","communication"],"entities":{"technicians":["Jay"],"services":["roof-repair-assessment"],"problems":["unspecified-roof-repair-issue"]},"one_line_summary":"Customer praises Jay and another technician for their professionalism, courtesy, and attentive listening during a roof repair evaluation.","key_phrases":["always professional and answers all questions","very courteous and polite","carefully listened to the description of the problem","great customer skills"]}},"faq":[{"question":"Is Roofing by Curry professional?","answer":"Based on 830 reviews mentioning professionalism & conduct, 97.7% report positive experiences. Customers frequently mention \"Very professional\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25sMlR6Wk1jMkZJVUc5UGFISkxTbFZDV1dwMGVGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t0RGJUSm1XSEZFVGxwcWQxb3lSSGhaU3psbGVtYxAB","Ci9DQUlRQUNvZENodHljRjlvT25OQlZWOWFTSEl5UkU1SGFIQmpRbDl4UzJ0cFZGRRAB"]},{"question":"Is Roofing by Curry good at communicating with customers?","answer":"Based on 366 reviews mentioning communication & updates, 91.5% report positive experiences. Customers frequently mention \"great communication\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25sMlR6Wk1jMkZJVUc5UGFISkxTbFZDV1dwMGVGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t0RGJUSm1XSEZFVGxwcWQxb3lSSGhaU3psbGVtYxAB","ChdDSUhNMG9nS0VJQ0FnSUNibE1xTDZnRRAB"]},{"question":"Is Roofing by Curry knowledgeable and skilled?","answer":"Based on 313 reviews mentioning technical knowledge & expertise, 96.8% report positive experiences. Customers frequently mention \"Knowledgeable\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2t4dlRGcEVUVGRuWTNFMGFtRnZSa1I0YTNRMVlsRRAB","Ci9DQUlRQUNvZENodHljRjlvT2podE1rMTVlRVZ3ZFRWTk1qQmhXSGQzTVZaNVZWRRAB","ChZDSUhNMG9nS0VJQ0FnSUNyelpTRENBEAE"]},{"question":"Is Roofing by Curry on time for appointments?","answer":"Based on 289 reviews mentioning punctuality & on-time service, 96.9% report positive experiences. Customers frequently mention \"On time\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25sMlR6Wk1jMkZJVUc5UGFISkxTbFZDV1dwMGVGRRAB","ChdDSUhNMG9nS0VJQ0FnSUNibE1xTDZnRRAB","Ci9DQUlRQUNvZENodHljRjlvT21SVlgxbHFNVEJuVDNJMFkxQXRXa05sWWpSUlZsRRAB"]},{"question":"Is Roofing by Curry effective at solving problems?","answer":"Based on 263 reviews mentioning problem resolution & effectiveness, 90.5% report positive experiences. Customers frequently mention \"they stand by their work\".","evidence_review_ids":["ChdDSUhNMG9nS0VJQ0FnSUNibE1xTDZnRRAB","Ci9DQUlRQUNvZENodHljRjlvT21SVlgxbHFNVEJuVDNJMFkxQXRXa05sWWpSUlZsRRAB","Ci9DQUlRQUNvZENodHljRjlvT25aSVdtUnhhSFpJTVZvM2IwbGtZM2N0YjFWSlNsRRAB"]},{"question":"Is Roofing by Curry courteous and friendly?","answer":"Based on 233 reviews mentioning courtesy & friendliness, 99.1% report positive experiences. Customers frequently mention \"courteous\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25OQlZWOWFTSEl5UkU1SGFIQmpRbDl4UzJ0cFZGRRAB","Ci9DQUlRQUNvZENodHljRjlvT214eVVFc3dUbTlNVWtKeGVXMUJRVmR4TFVoSGIzYxAB","Ci9DQUlRQUNvZENodHljRjlvT21GT1YzWkNYMnBXV1hCNVMxcHVaRmd6YnpKdWNYYxAB"]},{"question":"Is Roofing by Curry affordable and fairly priced?","answer":"Based on 184 reviews mentioning pricing & value, 85.9% report positive experiences. Customers frequently mention \"Fair price\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25sMlR6Wk1jMkZJVUc5UGFISkxTbFZDV1dwMGVGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pSaFJrbElkalJxYlZwRmIwbEVWMkpFYkV4elgyYxAB","Ci9DQUlRQUNvZENodHljRjlvT21SVlgxbHFNVEJuVDNJMFkxQXRXa05sWWpSUlZsRRAB"]},{"question":"Is Roofing by Curry clean and tidy?","answer":"Based on 178 reviews mentioning cleanliness & tidiness, 96.6% report positive experiences. Customers frequently mention \"neat\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25sMlR6Wk1jMkZJVUc5UGFISkxTbFZDV1dwMGVGRRAB","Ci9DQUlRQUNvZENodHljRjlvT214eVVFc3dUbTlNVWtKeGVXMUJRVmR4TFVoSGIzYxAB","Ci9DQUlRQUNvZENodHljRjlvT21GT1YzWkNYMnBXV1hCNVMxcHVaRmd6YnpKdWNYYxAB"]},{"question":"Is Roofing by Curry responsive and quick?","answer":"Based on 164 reviews mentioning responsiveness & speed, 87.2% report positive experiences. Customers frequently mention \"Responsive\".","evidence_review_ids":["ChZDSUhNMG9nS0VJQ0FnSUNyelpTRENBEAE","Ci9DQUlRQUNvZENodHljRjlvT21GNVJqUmtTVTlGWTFCd1RXeFdabkZoZDJobVdFRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pGeWNqQTNhVzF5WlhwM01rVlNSMGsyTXpOVVEwRRAB"]},{"question":"Is Roofing by Curry easy to schedule with?","answer":"Based on 129 reviews mentioning scheduling & booking ease, 82.9% report positive experiences. Customers frequently mention \"fit me in quickly\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25sMlR6Wk1jMkZJVUc5UGFISkxTbFZDV1dwMGVGRRAB","Ci9DQUlRQUNvZENodHljRjlvT214eVVFc3dUbTlNVWtKeGVXMUJRVmR4TFVoSGIzYxAB","Ci9DQUlRQUNvZENodHljRjlvT25aSVdtUnhhSFpJTVZvM2IwbGtZM2N0YjFWSlNsRRAB"]},{"question":"Does Roofing by Curry handle professionalism & crew quality?","answer":"Professionalism & Crew Quality appears in 374 of 999 reviews, 99.7% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25sMlR6Wk1jMkZJVUc5UGFISkxTbFZDV1dwMGVGRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t0RGJUSm1XSEZFVGxwcWQxb3lSSGhaU3psbGVtYxAB","Ci9DQUlRQUNvZENodHljRjlvT2t4dlRGcEVUVGRuWTNFMGFtRnZSa1I0YTNRMVlsRRAB"]},{"question":"Does Roofing by Curry handle workmanship quality?","answer":"Workmanship Quality appears in 263 of 999 reviews, 98.9% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pSaFJrbElkalJxYlZwRmIwbEVWMkpFYkV4elgyYxAB","Ci9DQUlRQUNvZENodHljRjlvT25OQlZWOWFTSEl5UkU1SGFIQmpRbDl4UzJ0cFZGRRAB","ChdDSUhNMG9nS0VJQ0FnSUNibE1xTDZnRRAB"]},{"question":"Does Roofing by Curry handle roof repair & leak fix?","answer":"Roof Repair & Leak Fix appears in 224 of 999 reviews, 99.1% of them positive.","evidence_review_ids":["ChdDSUhNMG9nS0VJQ0FnSUNibE1xTDZnRRAB","Ci9DQUlRQUNvZENodHljRjlvT21SVlgxbHFNVEJuVDNJMFkxQXRXa05sWWpSUlZsRRAB","Ci9DQUlRQUNvZENodHljRjlvT25OM1prSjVVbFpNYUdSdlowVm5ka1p3VVVaclJtYxAB"]},{"question":"Does Roofing by Curry handle roof installation & replacement?","answer":"Roof Installation & Replacement appears in 205 of 999 reviews, 98% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT214eVVFc3dUbTlNVWtKeGVXMUJRVmR4TFVoSGIzYxAB","Ci9DQUlRQUNvZENodHljRjlvT25aSVdtUnhhSFpJTVZvM2IwbGtZM2N0YjFWSlNsRRAB","Ci9DQUlRQUNvZENodHljRjlvT25OM1prSjVVbFpNYUdSdlowVm5ka1p3VVVaclJtYxAB"]},{"question":"Does Roofing by Curry handle customer service & communication?","answer":"Customer Service & Communication appears in 200 of 999 reviews, 96.5% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT214eVVFc3dUbTlNVWtKeGVXMUJRVmR4TFVoSGIzYxAB","Ci9DQUlRQUNvZENodHljRjlvT21SVlgxbHFNVEJuVDNJMFkxQXRXa05sWWpSUlZsRRAB","ChZDSUhNMG9nS0VJQ0FnSUM1M2Y3bE5REAE"]}],"summary":"Roofing by Curry in Sarasota, FL has accumulated 999 customer reviews spanning from November 2015 through February 2026, reflecting a consistently stable sentiment trend over that decade-plus period. Overall, 96.7% of reviews are positive, 0.6% neutral, and 2.7% negative, yielding an overall sentiment score of 0.85 out of 1.0. Professionalism and crew conduct is the most frequently mentioned aspect, appearing in 830 reviews at a 97.7% positive rate. Technical knowledge and expertise drew 313 mentions at 96.8% positive, and punctuality was cited in 289 reviews at 96.9% positive. Courtesy and friendliness registered the highest aspect approval at 99.1% across 233 mentions. Communication and updates, mentioned 366 times, came in at 91.5% positive, while problem resolution and effectiveness reached 90.5% positive across 263 mentions. Two aspects fell slightly below the 90% threshold: pricing and value received 85.9% positive sentiment across 184 mentions, and scheduling and booking ease reached 82.9% positive across 129 mentions, suggesting a modest but consistent minority of customers found pricing or appointment logistics less satisfactory. Responsiveness and speed registered 87.2% positive across 164 mentions. Among the specific services reviewed, general roofing work led with 259 mentions at 99.6% positive, followed by roof repair at 174 mentions and 97.7% positive, roof replacement at 92 mentions and 94.6% positive, roof installation at 91 mentions and 93.4% positive, and roof inspection at 51 mentions and 98% positive. Topic-level analysis shows overall satisfaction rated 100% positive across 169 reviews, customer loyalty and trust at 100% across 56 reviews, and roof inspection and estimate at 100% across 46 reviews. Storm and hurricane damage repair drew 72 reviews at 97.2% positive, and tile roofing was cited in 50 reviews at 94% positive. Several individual technicians are named frequently: Jose leads with 43 mentions and a 5.0 average rating, followed by Sean with 37 mentions and 5.0, Jay with 23 mentions and a 4.8 average, Mark with 20 mentions and 5.0, and Tony with 19 mentions and 5.0. Site cleanup and cleanliness earned 96.6% positive sentiment across 178 mentions, consistent with the 82 topic-level reviews on the same subject at 98.8% positive. In aggregate, Roofing by Curry presents a strong and durable positive reputation across all major service categories, with only minor softness in pricing perception and scheduling ease.","pull_quote":"Across 999 reviews spanning a decade, Roofing by Curry earns 96.7% positive sentiment, with near-perfect scores in professionalism, workmanship, and technician performance from named crew members like Jose and Sean."}